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January 2023 by Derek
Newburyport has the friendly staff, and they always go out of there way to solve whatever problems I have.
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December 2022 by Invincible Bunghole
Newburyport has the friendly staff, and they always go out of there way to solve whatever problems I have.
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December 2022 by Craig Hudson
Just terrible customer service, they have no sympathy after making mistakes. Often they make mistakes.
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July 2022 by Peter Larsen
Unhelpful. Unsympathetic. Customer service has degraded.
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November 2021 by Sean Stanton
Newburyport location has been my home town bank for years. They have the best and friendliest staff around. My questions and needs have always been met with the highest quality service. Even though I have moved a distance away I have kept doing business with this location because of their wonderful team.
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October 2021 by David Anon
Terrible bank! Stole over $150,000 from my account without any notice!You can not trust BankProv to protect your money.
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July 2020 by L L.
The folks who work at this branch are great! Helpful, knowledgeble, willing to follow up to solve issues. Normally I'd give them 5 stars.However, the other day I was there, going through the drive through, since the lobby is closed. There were 3 employees working inside, at the counter facing the drive through, so in one shared workspace no more than 8 feet wide. ONLY 1 was wearing a mask. The other two had NO mask for the 10 minutes I was there in line, while they were sitting side-by-side, shoulder-to-shoulder almost touching, talking, laughing, speaking loudly into the drive-up microphone. At one point, all 3 of them were huddled together looking over one document and the 2 STILL didn't put on masks.Please, Provident Bank / bankprov. - take your employees' health and safety seriously, take your customers' health and safety seriously, take the obligation of doing whatever you can to prevent spread of COVID-19 in the community seriously: insist that ALL employees wear masks at ALL times when in close quarters with others.
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November 2017 by joe marciszka
Ok bank