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February 2024 by Coreen Ward
My battery light went on while driving on the highway. I called them and they offered to look at my vehicle. I got there and it turned out I needed an alternator. They found the part I needed and Tim offered to stay late and put it in for us. We are very grateful for him and everyone there who helped us get back on the road!
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December 2023 by Andrew M.
$780 for a muffler? Can't review their service or quality because I didn't get past the quote.
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December 2023 by Paul B.
This place is a major shit show. I had one car in because it failed inspection for the emergency break, after spending $1500 on "the fix" it still failed inspection. I had my Kia Soul in for an oil change and when I got it home there were two empty beer cans under the passenger seat. Nice lunch for one of the mechanics I guess. I hope he also had a sandwich though I doubt it. Two weeks ago I brought my daughters truck in because the fan kept running after it was turned off, causing her battery to die. I mentioned that this series of trucks have a known problem with the temperature sending units. Did they replace it ... Uh no, they put a new battery in and said it was good to go. One week that lasted before her battery died again. Today I called again and told them to replace both the temperature sending unit AND the thermostat. The owner told me that they .... and I'm quoting here .... "Don't like to be told what to do" WTAF? If you did what I asked in the first place, we wouldn't even be having this conversation. The brain trust drove right by this place years ago, did not drop a package off.
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November 2023 by Amy Bee
I can't describe how much Tim helped us out today. My husband and I are 11 hrs away from home and our car broke down on a Saturday at that. Tim went above and beyond to accommodate us and help us out. Otherwise we would have had to rent a trailer and a truck to haul this car home 11 hrs and cut our vacation short. I'd much rather give this place my business and money than to have spent it on trailering and towing home and still not having the car fixed.. Just when you lose faith in humanity people like Tim come along. Honest as they come. Thanks Tim at Midas.
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October 2023 by Lisa Dibattista
I cannot say enough about Midas, Newburyport.Before moving to the area, I had definitely been taken advantage of by other repair shops.First time I went to Midas Newburyport, I was sure I wasn't going to be able to afford the work, when I told them that I may have to forgoe some of the necessary work that needed to get done, Tim and the owner informed me that they refused to let me drive in an unsafe car and they made sure that the repairs were done in a way that I could afford them. I have been treated fairly and I have never, ever felt ripped off. They also never blow off my phone calls and questions. They are knowledgeable and accommodating. I am so glad that I FINALLY have a repair shop that I can trust . When I mention these things to my clients, over and over again, I hear the same stories from them about this Midas location. I will not trust another place for and honest answer and fair price. All the work I have had done from them has been great, I have never gone back with a complaint.
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September 2023 by Stanley Barnwell
I came in today on the advice of my daughter, who said they were very nice. Joe, I think the owner/manager looked up the car, but could not find any record of it, guessing that they probably did her oil change for free?? He was a great guy. I am from Portland, Oregon, the real Portland, And we got in this convoluted story about why I was here changing the oil of a Maine car in Newburyport. Regardless, you always have to have a reservation to get an oil change here less you show up when they have an opening, which they did today. Great service, very reasonable price, and great stories to tell. we will come back.
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September 2023 by Tom Lally
Had a 930 appointment for an oil change. I got there early because I had never been there before. They took me right in and I was out of there in 20 minutes. Very friendly staff.
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September 2023 by Chris L.
This place is amazing! We were on vacation when we had a serious issue with our vehicle. Not only did they take our vehicle in right away after we called, but they fixed it in record time, allowing us not to sacrifice even a good portion of our vacation day!!! On top of that, they didn't try to take advantage of us knowing we were on vacation. In fact, they saved us $ by figuring out how to bypass having to order a dealer part in order to fix the problem. Shout out to Tim the mechanic and Joe the manager/owner. This experience put faith back into people!
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July 2023 by Payten Moody
Tim is the best! I was on the side of the road with a flat tire and Midas was right down the street. He walked right out when I pulled in and was able to patch my tire up in a matter of minutes and sent me on my way. Thank you Tim and team!
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May 2023 by mal beast
Awesome service. Tim worked on my car and he was great, nice guy, and got me in and out quickly. Very happy customer.Services: Battery
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May 2023 by Luis Florez
jhon and Tim were very cool! They are good people I had a good experience.
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April 2023 by David B
I had a screw in my tire, close to the edge. Dealer said he couldn't repair and wanted to sell me new tires. But these guys patched it in 5 minutes. Great service!Service: Tires
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February 2023 by Kevin McSweeney
Very happy with the service. Very thorough and answered all my questions. I always feel like I am treated fairly. Highly recommend this Midas shop.Services: Oil change
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February 2023 by Lou Blasi
Holiday night (MLK), 4:45pm, ran over something so needed a tired plug (I hoped). They took care of it quickly, personally and reasonably priced. Needed help. They were great. My gf has had work done there too and they are just a great place!
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August 2022 by Álvaro Cunha
I had a flat tire, with a big hole (not nail, but a straight cut). 1st, I took my car to the Sunoco tire shop, close to the 7Eleven store. When there the guys said that I would need I new tire because there was no way to fix that ("Fix from inside with patch is old school, nobody does that anymore, you need a new tire and it will cost you $280,00". I was not convinced that it could not be fixed, so I crossed the street and took my car to the Midas shop. Guess what? They fixed my tire from inside, with patch for $30,00. The gentleman that helped me was super nice and professional. I truly recommend Midas shop for anyone living around or visiting the area.Thanks to the Midas Team!Service: Tires