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December 2023 by Ken V.
Brick and mortar. Shop local. Support small business. Sounds reasonable to me so instead of ordering what I needed on-line, I waited untill after the Holliday and cycled over to Kelly's, the only hardware store that we have left in this town. I walked in and saw that both people stationed at the front of the store to greet and assist customers were both on their phones. I went to look for my item and couldn't find it. I went back to seek help but they were both on their phones. I went back and seared through other isles and departments. Nothing. I went back to the front of the store to ask for help. They were still both in their phones. So I left. Jeff Bezose is goig to have it in my hands tomorrow. I would already have it but i foolishly chose to shop local.
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December 2023 by Michael K
It was my first time using this Ace Hardware. I was very impressed when I walked in with how organized and clean the store was. They offer screen replacement services, which is why I came in. I had told the people at the counter when I drop the screens off that there were special clips on the screens to have whoever was doing the work reach out to me to see what the options were. The only phone I got was that the screens were done. I just picked them up, and to my surprise all of the old broken screen clips were put back. Disappointed with this particular service they had noted down to me with options.The number to contact me was actually still attached to the screen when I picked them up!
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December 2023 by Anthony Iacobucci
Kelly’s is great traditional hardware store and Dale is always super helpful.
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November 2023 by Thomas Lee Mullins
It is a great place for hardware. They have an excellent selection. Their prices are great. They have supportive staff who are very nice.
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September 2023 by Jillian Flowers
Awful experience filling up propane. The man assisting us was rude and ignorant. Talking down to us about how old the propane tank was. Rip off as well. Will never go back there.
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July 2023 by Mary Hanewich
Kelly's been a great place for many material needs
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May 2023 by William Connell
They do a good job. Went for a rental. Very friendly and knowageable. Fair price.
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April 2023 by Bob Amey
Great local hardware store. I always go here first before going to the big chains. Good store folks too, always helpful.
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January 2023 by Mike Gualtieri
Friendly and when you ask them a question that don't have to take their phone out to look up the answer. They just know.
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January 2023 by Melissa Witt
Always friendly staff and super helpful. Good selection. Would much rather go here than the big box store like home Depot or Lowe's. Wish I could get this reindeer it feels real and it's so cool!
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December 2022 by Michael Kirkpatrick
I am always able to find what I need in here. Great place in a pinch. I'm in here allot.
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December 2022 by L V
Great customer service and a great inventory of goods!!
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December 2022 by anthony giangregorio
Large selection of products Excellent customer service
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August 2022 by Life Post
Good store but sells alot of junk. The 2 way garden hose splitter has blew up 2x in less than a month causing me to have to waste gas to return it. They only give replacements not refunds smh
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July 2022 by David Berlind
Best hardware store in Newburyport. Only hardware store in Newburyport.