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June 2023 by Yelena
This location is basically a scam. They rescheduled my appointment multiple times, then simply cancelled it and told us to drop off our paperwork because they would get to it faster this way. After dropping off the paperwork and being assured multiple times not to worry, I then called on tax day for an update, only to be told that nothing was filed and they couldn't do it. We had a family friend help us with filing at the last minute because of their incompetence.They also tried to upsell us and tell us our taxes were complicated. Family friend told us they were full of it, nothing complicated about our taxes. Glad we never gave them a cent. Will be filing ourselves next year, this place is absolutely not worth the hassle.
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May 2023 by Jennifer LeBlanc
Normally I have a great experience at this location Jodi C my tax pro is awesome . Have had my taxes done here for at least the past 6 or 7 years. This year I dropped my taxes off on 03/05 and I called the office numerous times to see when they would be ready to pick up I got a text that I had an appt on 04/05 and called the office as I couldn't make that appt but was told I did not need to come in because that was the day they would start working on my taxes. Here it is 04/24/2023 and I don't know if my 2022 taxes were even filed by the deadline of 04/18/2023, and I have never been late filing my taxes. If they were not filed on time its NOT my fault and I respectfully request that you absorb any penalty fee that I may be charged. This is not acceptable customer service and I also request a discount on the preparation of my taxes due to this issue. I would give 0 stars if there were an option
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May 2023 by J N.
Long time customer and will now NEVER go back! They cancelled my appointment so I opted for drop off. They never texted, called or emailed any updates. Never filed before tax day either. No one to answer phone so I left message. 2 days later I ended up calling again and reporting them. Taxes are getting done elsewhere. They closed and did not let public now. If you had issues with this particular office in Newburyport report themHey Sara I already called your corporate line, filed a complaint. Your rep said a supervisor would call me about my experience. Never called! Where are all my original documents?
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April 2023 by Tracy Fagnant
Teresa was absolutely wonderful throughout the entire process. She was quick and found everything to make this a breeze. I highly recommend her. Thank you!
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April 2023 by Robert Y.
Called to try to get an appointment. I was told no availability and turned away. I realize it is the 11th hour but I wanted to just get an extension filed and do the work after the rush.
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July 2022 by C. Mortimer
This has been the single worst tax filing experience I’ve ever had. The accountants were completely unavailable and failed to file our taxes on time and never even notified us. After submitting all of our documents online in March someone from the branch called me and asked to drop off additional documents the next day. I pull into the parking lot and an accountant comes out and tells me they’re closed. We had a back and forth because I was specifically told to drop off the documents and I was confused because they showed as open online. The accountant eventually took my papers and I never heard from them again. We sent multiple messages and phone calls only to find that the branch is “temporarily closed”. The night of the tax deadline we were forced to file for a tax extension having no idea what was going on with our taxes. After a failed attempt with HR Block customer service to secure us a call back appt., we went to a nearby branch. They wanted to charge us the full $400 fee to file! I’ve since had 3 case numbers open to dispute this. There are seemingly no repercussions for failing to file taxes on time. I wish I could give this company 0 Stars.
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May 2022 by Terri Banks
LONG STORY but have to tell it... This location Low Street, Newburyport (tax accountant Pam ) does not deserve even one star. Had to hit 1 star in order to write my review. CUSTOMERS BEWARE! This place is awful. Took 7-1/2 weeks to do my mom's short-form taxes. kept saying "not ready" every time we went in!! After 6-weeks I said what the heck is going on, her taxes are short form and will probably take all of 1/2 of your time. A voice from behind the cubicles says "I have those ones, I will get them done this weekend you can pick them up on Monday 4/4) Monday, I drive all the way up to Newburyport, and NOPE not done. The person preparing her taxes (PAM) comes out and says"they are not ready, I said I would call you when they were." I argued "NO YOU DID NOT, YOU SAID THEY WOULD BE DONE MONDAY 4/4/TONIGHT"she responded rudely "well they're not done and I will call you when they are"The next day (Tuesday 4/5) my mom gets a call your taxes are done "FINALLY", I drive up to Newburyport again (from Burlington) and arrive at 5:30 PM - they were CLOSED. WEBSITE shows are open until 7:00 PM.call the next day, what time are you open until, "6:00" I was told, I said the website says 7:00, I show up at 5:30 last night, and you were closed. she replied we are here until 6:00 PMOnce again I drive to Newburyport from Burlington and on my way decided to call just to be sure this shady rip-off tax place is open and she tells me they close at 5:00 !!!!! I said make up your mind, the website says 7:00, earlier you tell me 6:00 and now you say 5:00"????!!!!! The cost was $230.00 for the short form and 7-weeks of frustration! DON'T GO HERE, I DOUBT THEY WILL BE IN BUSINESS MUCH LONGER AND EVERYPLACE IS LESS EXPENSIVE. shop around you will see the AVERAGE PRICE charges $150. OR LESS!!HORRIBLE PLACE, PAM WAS ABSOLUTELY THE RUDEST INDIVIDUAL TO WORK WITH. CUSTOMERS BEWARE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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May 2022 by Maty Landry
My tax pro is Pamela Howard and she is excellent, been with her for years.
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May 2022 by Bob S. 13
Good job doing my taxes. The location is over worked and could use more tax consultants.
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May 2022 by Kaleigh Price
Pam was extremely sweet and helpful with my taxes.
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March 2022 by Todd S.
Awful service, go literally anywhere else but here and save yourself the aggravation. They will treat you so rudely and are very unhelpful. Plus it will take them 2 months and you have to follow up to get anything done. Every follow up takes two weeks and you're bound to their schedule. Not accommodating in any way. Also, never use Pam. She smells like a pack of Marlboros and will yell at you, stand over you and has some serious "issues".
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December 2021 by Susan Bishop
H&R Block has always been there for me! For at least 25 years there knowledge and expertise has made a difference in my financials, for my family. There goals are my goals.Dedicated, Enthusiastic, Knowledgeable!Financial Security...
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June 2021 by Kami Land
I turned my taxes in well before the deadline, and they were not completed on time. I will now owe a penalty, which yes, I was told would be reimbursed; but honestly, that is a hassle I don't and shouldn't have to deal with. In addition, my HR block fees were astronomical, and I feel that is outrageous to have to pay given that they were LATE. I called and emailed NUMEROUS times during the process and got no one to return them. I am not a happy customer.
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May 2021 by Dave Clay
Jodi C out of the Newburyport H&R Block has been extremely helpful throughout this process and as long as she is doing my taxes I will continue to use H&R Block. She has done my taxes for the past three years and every year she does an exceptional job. She is informative and goes above and beyond to help us file our taxes and let's us know ways we can save money.
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May 2021 by Elizabeth Gallant
I dropped off our taxes the end of February. We still don't have any idea when they will be done. Over 2 months later. This year has been horrible for the service. I won't be coming back next year. Ive called, emailed and gotten promises of when it will be completed and they are all empty promises. Now im told that my return is being finished by someone else and I cant even get in touch with this "district manager". I am the last person to ever complain but over 2 months is ridiculous. We were told 2 to 4 weeks.
