-
November 2023 by Donald M.
How long do I have to wait on hold? I am not surprised. This is the same place where I scheduled a Covid shot, was confirmed on line, and then when I showed up at the store I was not on the list! They did apologize later on, but this is lazy incompetence. I am still waiting for someon to pick up. I read others' comments who experienced the same thing. And the audio song on the phone is so effin irritating!
-
June 2023 by Google user
So very grateful to the kind and efficient staff at cvs on pond street . They were very empathetic towards the way I was treated at the storey ave location. I will always be a customer at Pond Street only! Special Thanks to Laura and Mike for always taking time for me. All the staff in that store go above and beyond
-
January 2023 by Kate M.
I've been using this location for years. Seems like there are a lot of entitled whiners here. This store serves a massive area and, like every other place right now, have trouble staffing occasionally. Note this review is for the PHARMACY...people should specify! Perhaps because I go on the off times (not at lunch, not at 2:30 when schools let out, not between 5 and 7 pm) I rarely have a line. I can't say enough about the help the pharmacists have given me...even when they are slammed, which is most of the time.RE VACCINES...seriously, think about it...just because there is no line does NOT mean they have time to stop everything just for you! Scheduling ahead of time gives them time to FILL PRESCRIPTIONS without interruptions. Could you just walk into your doctor's office and say "Hey, I want a shot now"???Not sure if they are open? CALL!Someone parking in the "family" spot? Report it to the Manager instead of whining and low rating on Yelp.Can't walk into the pharmacy? Go to the Story Ave. drive through.
-
October 2022 by Sean T.
No one at the location waiting and they will not give me a flu shot. Made me look online which I did and you cannot make an appointment for at least two days. So I called and asked if I could come in and get a flu shot and they will not take me as a walk in when they know who I am and with no one getting a flu shot at all. Great service as always at CVS. Glad you're here to help people! Real hard to say come in back in and we will gladly take care of you as a longtime customer.
-
September 2022 by Devin D.
Just wanna give a shout-out to whatever employee parks in the "families with young children" parking spot, daily. It's a red SUV. IDGAF where I park I don't mind walking with my baby because I'm not disabled and honestly need the exercise I just find it in poor taste for an employee to park there when it's NEWBURYPORT aka there are plenty of spots close to the door. And also? What about the mom who just had a c-section who wants to park thereTo pick up her RX after giving birth ?? Stop being lazy. Also, the pharmacist refused to fill my RX because she apparently doesn't like or respect recovering addicts. Again, no class or integrity. Thank god I'm moving and never have to darken their doorstop again.
-
July 2022 by Paul R.
This. Place. Is. Not. Open. 24/7. Update the hours. I needed something urgent and schlepped all the way there from the island as that was the closest and it closes every single day and does not open till 7am
-
April 2022 by Heidi R.
I cannot say enough about this pharmacy-How fortunate our family is to have the staff at CVS Pond Street available to us 24/7! I want to immediately give a shout out to Chris Haak who works in the pharmacy and makes every member of our family feel welcome and special every time we are there. He is always super friendly and accommodating-even when it is extremely busy. Always professional and always greets everyone with a smile and we see him treating all customers this way too. I don't believe that he is the manager but he acts invested enough to be one and is always ready to help. I have seen him in the pharmacy, up front and in the isles always with a friendly and helpful demeanor. The Pharmacist Laura is amazing and super friendly too and gives better advice than some of he doctors I have seen! She knows her stuff and is always willing to answer questions. Also, Everyone is so helpful in letting us know about special services like flu and other vaccines available or special discounts etc... After all these years of living around the corner-we feel like so many of the staff are FAMILY!! Thank you Pond Street CVS-Chris and Laura and Heidi THE ROYS APPRECIATE YOU ALL!
-
October 2021 by Margaret E.
Once again no one working registers. How do you run a business like this. The worst cvs in area.
-
February 2018 by Bobby Nizzo
Pretty good...
