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January 2024 by Julia Smith
Trash hospital that has zero understanding of information and cybersecurity. These people have zero understanding of cybersecurity and let hackers steal over 500GB of patient information! SHAMEFUL. Their senior leadership should be ashamed. I’m shocked this place hasn’t been sued or shut down yet
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December 2023 by Ann Marie DiStefano
I was on the psychiatric unit. They only had a doctor virtually. She did absolutely nothing for me. The staff were rude and unprofessional. The nurse gave me an ice pack for anxiety. They didn't know what they were doing with my meds. The only thing that they gave me was benedryl. I left on the same medication that I came in. I called and filed a complaint with the state of Massachusetts. Dr. Philip was so rude and unprofessional
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December 2023 by Dan Lebrun
Long wait times, and the quality of care the patient gets is terrible the emergency room nurses are on painkillers the lab department is bad the radiology department is dirty and has red bugs in waiting room and the MRI technician has to be on drugs his attitude and poor hygiene will make you sick. The only thing good about this hospital is when you finally leave.
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November 2023 by Francesca Richardson
This is specifically for the birth center- my entire journey from the women’s health care practice to the labor was an amazing experience, from the midwives, nurses, LC & the OBs. While I had a long labor I felt heard and validated in the choices I made and empowered to make the decisions that were best for my partner and I. The l&d nurses were great motivators and I couldn’t the birth of our son any better, thank you all!
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November 2023 by Cristina Hernando
I had the best birthing experience thanks to the labor team at Anna Jaques! Ever since the welcome visit I knew this was the perfect place to deliver my first child. The moment you step foot in this hospital, everyone is as sweet as can be. The classes were absolutely perfect and very helpful. The nurses went above and beyond and I could not be more grateful. They made my labor feel warm and cozy even throughout the madness. I will definitely be back to have all my babies there. Once again, thank you! I appreciate all that you do.
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November 2023 by katelyn mcgonigle
Not SafeThey do not follow basic care guidelines.10/27/23: post partum preeclampsia with BP 160/95, heart rate running in the 40s. After tests that were on cell phone before seen by providers and hours, the doctor comes in and states they will start her on Labetalol, which lowers heart rate despite her already having significant bradycardia.A nurse came to give her IV zofran for vomiting, the peripheral line had no blood return on either lumen and immediate pain with flushing. It was clearly infiltrated, she gave the med anyway and then was going to run a 1000ml bag knowing the line was blown. When I told her the line was infiltrated she stated “ I’ve been a nurse for 20 years”. I am unsure how that supports poor practice.I did not feel my sister was in the care of safe or competent staff. From the providers to the nurses the information and treatment plan was reckless.10/18/23: planned induction 3 days long, 23 hours of labor after my sisters water had broken, they inserted a foley balloon to assist in dialating her this introduced bacteria into a clean wound causing her and the baby into an emergency Chorioamnionitis. She was incoherent with a fever of 103 and the babies heart rate was over 200.After her and the baby were stabilized she had a C section. This was high risk due to recent infection and she initially had inadequate anesthesia.
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October 2023 by Daniel Santiago
Worst hospital ever! First and last visit!3 hours for a simple X-ray because they only have fax as system in 2023. The drama continued after the exam, they added the X-ray images in a cd and gave to me! I asked if they can send it by email and the answer was NO! I drove to Boston with the cd and my doctor said: I don’t have a cd drive or the program to see the images. No body advise you about this process and I waisted a day of work for nothing.
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September 2023 by M
I was seen on 09/24/2023 at 9:30a at the emergency department for 10/10 back pain. I was in the area camping when I injured my back and was a bit apprehensive going to a hospital that I was unfamiliar with.Every single person I encountered at Anna Jaques was phenomenal! The front desk, the nurses, the CT tech and the doctor were incredible. I have never experienced such great bedside manners and compassionate care in my life.Thank you so much for taking such great care of me! I would give this hospital 10 stars if I could.
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September 2023 by C' Ptc
While I would give the ladies doing my PET scan 5 stars, I can't say the same for the hospital. I arrived for an 11:45 appointment only to be told I was supposed to have been contacted and told it had been changed to 4:40. None of this was within the control of the imaging department but they went out of their way to get me in asap. It was still almost a four hour visit. They definitely need to up their communication game. These visits are stressful enough...:/
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September 2023 by M Green
After my family having gone to Anna Jaques periodically for almost 30 years in multiple departments, and most recently in ER, I feel compelled to express how appalled I am at the negative and nasty culture that is pervasive there. It has to come from management for it to be so absolutely horrible. This is not to say, that I have not experienced some kind and caring individuals there that are inherently good in spite of their surroundings. But, I will never go to Anna Jaques again in any circumstances that I have any control over. This place is so abusive, and insulting to patients who are actually seeking “care.”
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August 2023 by Lindsay Spates
The mental facility is incredibly abusive. I was sedated by injection because I was crying upon entry (I'm autistic and was there for being suicidal) I wasn't trying to hurt anyone. I wasn't being difficult. I was just crying because I was terrified and didn't want to live. After that, they forced me into isolation for 3 days on a cot that had padded restraints. They threatened me repeatedly that IF I were to act up they'd restrain me. I never acted up or did anything to warrant a threat of any kind. Fast forward a week. At a meeting with the care team, they wanted to put me on a medication I've failed in the past. I then told them about the types of medications that worked for me and the types that don't based on what I've tried. They didn't listen to anything I said. They didn't provide any sort of therapy. After telling them about the types of meds I tried and what I know doesn't help, they told me they weren't going to try to help me anymore and immediately discharged me. They called me a cab, and I was gone within an hour of meeting with them.I would never recommend them to anyone. They are a disgusting organization with outdated practices with only a desire to sedate and control people.
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July 2023 by Lori Herman
Until now, I never posted a review. I felt I had to today. I had a small medical emergency (Diverticulitis) while on vacation. The emergency waiting room was disgusting. Candy on the floor with ants everywhere. Very dirty!!! The room I was taken to had dried blood splatter on the floor and was dirty. The only good part of the -6 hour visit was the “over worked” nurse practitioner. Doesn’t anyone oversee hospital cleanliness?
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June 2023 by Douglas Gagnon
Spent 4 days in the birth center, so this only pertains to the birth center. The nurses, doctors, and other staff went above and beyond helping my girl, and our newborn son. They were super kind, just as helpful, and you could tell they really care about the people they are caring for. 11 out of 10 fantastic experience. Thank you all for everything, i never could have expected that level of care.
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June 2023 by Stephen Shepard
Anna Jacques has been our preferred hospital for care for the past 30 years. Unfortunately the quality of care there has declined so far that I would not recommend anyone to this facility anymore and will seek medical care elsewhere in the future. The ER is so poorly staffed that even on a slow day it took nearly 3 hrs before we were able to have a family member looked at. The room was dirty and even after gaining entry, little attention was given. While the staff was nice, they don’t seem to provide much care.
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June 2023 by Stephen Munley
The best. Great nurses. Very kind. My son was born here. Clean. Accompanying understanding.
