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September 2023 by Vince Gingle
Purchased a Yakima roof box and kayak rack. Mike and Keith are two of the nicest, most helpful people you will come across. Wish all stores were like this.
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July 2023 by Brett Rust
Great people that take the time to ensure u get right canoe for you ! Never felt rushed or talked into spending more ! Very pleasant experience all around!!!!
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March 2023 by Chester Osborne
M & K are simply top notch. I paddle a lot (own a dozen boats), flat water, down-river, white water, tripping, solo, with kids. Every time I go into their shop I learn something. Have purchased three canoes there, will prob. buy another this year (don't tell my wife!). Great stock, great advice and they work hard to build and foster a sense of community. If you have questions, they have the anwser or will connect you to someone who does.
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September 2022 by Lisa vS
They've gotten out of kayaks to focus on canoes (I was there to buy kayak paddle on close out), but if you're into canoeing they have a beautiful selection of canoes and gear. Great shop in a beautiful spot on the Parker river.
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December 2021 by James Mundy
Great store offering top of the line canoes and a personalize, informative and no pressure selling experience. Stop by and check out some of the great canoes in the showroom.
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October 2021 by Eric Albers
Excellent experience, Mike is super knowledgeable and incredibly friendly. His inventory of canoes is top notch! Great supply of accessories and cartop carriers as well.
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July 2021 by Susan Cunningham
Bought a prana current design at the end of 2020 and a stellar in the beginning of 2021. We were new to sea kayaking and we were given alot of time and attention in making our purchases. Thanks so much we are having a blast with our kayaks.
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June 2021 by Martin Burns
Super in knowledgeable, helpful, and easy to work with.
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May 2021 by E.B. Dodge
Great communication! Fantastic customer service! Super selection.
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May 2021 by Tom Granowitz
We had a very disappointing experience with Newbury Kayak and Canoe. We called ahead to make sure that they had the Perception JoyRide kayak in stock. The man on the phone confirmed that they had one in their inventory and scheduled an appointment for us to come in and see the kayak at 2pm (we live about an hour away). At 1:58pm, as we were pulling into the parking lot, Newbury Kayak and Canoe called us to tell us they had sold the JoyRide Kayak. Confused, we went inside to figure out what had happened, and ended up just standing in the lobby of the shop for about 15 minutes waiting for someone to greet us - despite the fact that we had a scheduled appointment. While we were waiting, the man who had bought the Kayak we had scheduled an appointment to see - strolled in to pick it up. Lo and behold, it turns out he’d called about 15 minutes before and when he found out it was the last JoyRide in inventory and someone else had a scheduled appointment to see it, he’d agreed to buy it over the phone. They told us they “had some used kayaks around back” of “various makes and models” if we wanted to see them. We left. It seems they are far more interested in selling their inventory than delivering a high level customer experience.
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March 2021 by David Tran
Nice people, fair prices! Felt very comfortable being in the shop. Highly recommend
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February 2021 by Evan Rimer
I purchased a Yakima roof box. As a first time buyer, I had many questions - all of which were patiently answered. Then I received hands-on assistance mounting the cross bars and roof box to my vehicle. This was A-list customer service at great local place. I could not recommend it more.
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January 2021 by Will M
Easy purchase. Keith and Michael were extremely helpful and courteous. 100% Safe transaction.
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November 2020 by Maria Noel Groves
Keith and Michael have gone ABOVE AND BEYOND answering our questions and helping us out in figuring out what canoe would best fit our needs, ordering it, and helping us sort through all sorts of details, maintaining great communication when pandemic-related supply slow downs set the delivery date back, and correcting a problem with the order that was totally my fault. I don't think I've ever experienced this level of communication or assistance anywhere! (And we did talk to other boat shops in our initial search or a canoe - no one else in the northeast compared with this level of customer service.) As a business owner myself, I'm hugely impressed and would highly recommend them to anyone looking to get a new canoe or kayak. They're amazing and the prices are competitive, too, even for a tax-free NH-ite traveling "tax-achusetts" to purchase ;)
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September 2020 by Lana carlsson-irwin
Knowledgeable, patient salesman. Opportunity to go out and paddle demo models.
