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October 2023 by Bellaellena B
Great staff excellent doctors a pleasure
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October 2023 by Elizabeth Daly
While my dog isn't the biggest fan of Dr. Grillo (or any other veterinarian), I am! Excellent vet.
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March 2023 by Michelle
Best vet I've ever had I recently switched over here from carrs Island hospital an was one of my best decisions I could've made for my kitty..these vets are so kind an understanding an so gentle with my 19 year old senior cat..very professional..comfortable environment..very clean place and all the workers were so friendly..this is the experience I think every animal and pet owners deserve to have..thank you all so much for such an awesome job you did with my girl ??
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March 2023 by Joanne M. Savastano
I feel the need to express my deepest gratitude to the staff at Newbury Animal Hospital. I had to make the most painful and heartbreaking decision today; to lay to rest my Wings. Up to the very end he was the sweetest, bravest and always remained so regal. Amy, Casey and Zoey could not have been more caring, loving, and genuinely kind to us today. You all made such an awfully difficult time-- bearable. I will forever be grateful. For those that I forgot to mention, I apologize-- any one that I have ever spoken with regarding Wings, I thank you.??? Joanne S.
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May 2022 by Lisa Clark
Absolutely rude and horrible service, not once but twice, after being a client of Dr. Grillo's for 27 years. My dog was left to stand outside on the hot pavement while they processed paperwork, and then they lost my appointment and I waited for 45 minutes before they said I didn't have one! Was once a great and reputable place. Have no regard for their loyal customers anymore, unfortunately. Go elsewhere.
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May 2022 by Gail K.
Best vets ever! I've been going there with various pets dogs and cats, for the past 30+ years. Did try a couple of vets around the area 30+ years ago and just wasn't satisfied. These docs have taken such good care of my animals and have been so compassionate when it was time to put them down. Right now they are taking care of my elderly cat who has some kidney issues and she is doing great with their care. Would not go anywhere else.
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April 2022 by Amelyn Hand
The doctor was excellent, how ever the front desk woman with the colored blue hair was very cold and rude!! My appointment was at 12 noon wasn't seen till 1pm. She should have some kind of passion working with animals.
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April 2022 by robert pritchard (Eanahk)
Was disappointing when I had an emergency and was told to go to Emergency hospital they could have at least took an xray other than that they have been great in the past with my other dog's but failed me on this one.they do have a great staff and grey doctors on hand for your pet and I will always continue to use them they were probably looking out for what was best for me and my pet at the time as I was worried and not thinking but looking back at the situation I believe they did the right thing. 3/16/22 I had an appointment for my dog bam bam had a great appointment with excellent care for my dog found out she has to have a hernia fixed so Sergey for Bam Bam next week at Newbury animal hospital with great care.
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February 2022 by Chelie Beaupre
Not where I wanted to go to day goodbye to my baby. They have taken great care of her in the last year and were amazing when I had to say goodbye.
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October 2021 by Ellen Dibenedetto
Wonderful place and wonderful people..
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August 2021 by Bella Ellena
Great staff excellent doctors a pleasure
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July 2021 by Christopher Churchill
I have two larger dogs I took to the NAH. The vets are great however the staff has repeatedly been rude and at times offensive. They have withheld medication for payment that was not billed appropriately on their end and are dismissive of reasonable discussion around miscommunication and finding solutions for a dispute.The availability of time for pets is often days if not weeks resulting in ER visits over simple concerns. The attitude by the staff and office manager is enough to make me unfortunately not want to take my animals there.The priority is not the best interest of the animals but rather money. They routinely charge 3-5x the online price for prescriptions and are completely unhelpful in helping to meet those prices or order online. It’s a very sad statement to have to make about people who should be prioritizing care and good relationships for the duration of a pets life. That is not the case here. If you looking for honey and reasonable care with genuine concern over your pet I would not recommend this Vet.
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July 2021 by Maripaul McGinn
I was kicked out of this practice after being told I was rude to staff. I have had two previous dogs here and was so sad to be treated so poorly. I was very frustrated with the lack of communication and lack of service for my new dog. Wrong vet did the yearly visit and never called me back with the info I needed. Then had significant communication with office staff who were really rude to me. I would not recommend this vet services as they lack organization, efficient communication, and up to date ability to help you get a perscription that is not through them so they can add more to your bill!
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June 2021 by Susan Z.
I continue to be extremely satisfied with Newbury Animal Hospital, having returned to the practice when we got our new pup last year. I actually like the new outdoor waiting procedure introduced during Covid, and appreciate the time staff puts into coming out and taking time to discuss. We have worked almost exclusively with Dr Richardson, who I find easy to communicate with and truly cares for my pup.
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May 2021 by Tim Quill
It's a very good place for your pet and all there needs. Everyone that works there care very much for all animals!!!
