Webster Bank is highly regarded for its friendly and helpful staff, providing excellent customer service for both personal and business banking. Customers appreciate the staff’s willingness to take time to answer questions and their knowledge of the services offered. The branch manager is seen as knowledgeable and approachable, contributing to a personal touch that customers value and hope will continue at this location. Many customers mention their long-term loyalty, with one having banked there for over 30 years and another for about 20 years, highlighting their satisfaction over the years. The bank’s fraud department is praised for its quick response, especially when unusual transactions are detected, such as international orders or unfamiliar purchases. Customers feel reassured knowing the bank monitors their accounts and contacts them promptly if there are suspicious activities. Additionally, customers have experienced positive resolutions to issues like ATM problems, with the bank resolving incidents within a few days. Overall, customers describe Webster Bank as a trustworthy, helpful, and friendly bank that offers personal service and quick assistance. Despite some negative reviews about overdraft fees, the majority express strong satisfaction with the bank’s service and their ongoing loyalty.
The staff are always willing to take the time to answer any questions.Odessa the branch manager is knowledgeable in every service provided or will direct you to the proper contact. I have been with Webster for 30 years plus.iIhope this branch will remain at this location because it has a personal touchThe best bank in Town.
August 2023
This is the best bank i’ve ever had. The staff are all very nice and they get things done efficiently.
November 2022
I have been a customer for about 20 years and love this bank. Excellent customer service for business and personal. Funny that the people that give them one star reviews are blaming the bank for spending money without having any in the account and then crying about an overdraft fee.
