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October 2024 by António Gomes
Too long waiting time
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October 2024 by Erika F.
This was the absolute worst hospital experience I've ever had. I have been trying to figure out an unexplained issue. The issue has involved seven weeks of vomiting and 30 lbs lost; I went to the ER at 9 pm for severe diaphragm and upper back pain. I left at 11:30 after my cardiac triage and metabolic panel / blood work was normal, knowing there was a many-hour wait and thinking it made sense to deal with pain for an issue that had been ongoing at home (I've had lots of recent normal imaging tests but waiting for results on one not done in ERs). I returned at 4:30 am bc the pain increased to the worst pain I've ever had in my life. I waited for four and a half hours in an ER that had three people in it ( saw six discharged. Later told there are less doctors / short-staffed at night). I had blood work and an ekg taken, but I wasn't actually triaged about my symptoms until three hours into my wait (I didn't even recognize or realize this). The doctor who triaged me apologized, was VERY surprised that it had taken that long, but had no idea why. I am a teacher with zero drug or addiction history and in general a pretty "tough cookie" with pain- I rated my pain a 10/10 for the first time ever when asked. I pressed the emergency button in the room to ask for help with the pain, a sweet young tech came and said she'd get a nurse- but no one arrived. I pressed the button again (four times over probably twenty minutes to half an hour) and was literally crying "help", "please", "hello???" As doctors and nurses walked by my closed curtain. I am usually apologetic / overly-worried about being friendly in medical situations; again I have ZERO history with drugs or abuse of pain meds and was in the hospital doubled over in real pain seeking help. When the doctor arrived, he asked ME what tests "I wanted him to do- should we do a CAT scan orrr what do you want?" I started sobbing and said, "I don't know, you're the expert, I have no idea, I'm here because of the surprising increase in this pain". He said maybe we'll do a pelvic exam- because I guess pelvic inflammatory disease *can* sometimes cause liver adhesions (my liver blood work is fine). He said he could swab, or do pelvic exam, asked if *I* wanted to swab, while again I was repeating that I had come in for pain I've never felt before and he was asking me in a dismissive way what I thought should be done. He did a pelvic exam and swabbed for STIS before I was administered any pain relief ("whenever the nurse comes back with the IV") and I was crying & shaking in pain. I was ruled out of having life-threatening symptoms, which I know is the purpose of emergency room. I am actively working with a gastro & waiting on results from a HIDA scan- I am not upset about not finding a diagnostic answer at the St Luke's ER. But I have *never* had the experience of feeling the panic of truly not being helped or heard in a medical setting like that, and I've NEVER experienced it with such high intensity of pain. I will never go back to St Luke's ER and strongly avoid going yourself. UPDATE: my HIDA came back very abnormal, and I got my gallbladder removed one week after this experience. Doc said very inflamed & diseased, had adhered to my abdominal wall. Again- I am not upset that St Luke's didn't find emergent symptoms with their imaging in ER, but to know I was *actually* that unwell and treated SO horribly and dismissively is awful. My organ was not okay- and my pain was real.
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October 2024 by Zayra Lopez
I took my 3 year old baby due to an allergy and after waiting 5 hours they told me that I have to wait a long time because there are no rooms that I want to return to in the morning and it was already 5:30 in the morning
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October 2024 by James Souza
The worst ER! I had to bring my mother there a couple times, once with a really bad kidney stone and she had to wait 8 hours! Then a couple days ago, I had to bring her again and they said that it's a 13 hour wait! Plus, they take you in the order you came in instead of the seriousness of the problem! I would advise everyone to go to the next closest hospital. I am being honest and sincere and I don't want to see anyone else go through that mess at the ER. C'mon please get more doctors, more beds, a lot more help. St. Luke's Hospital is now like a 3rd world country type of hospital. New Bedford needs more help! Another hospital? Please do something! You're costing people's lives! Fix it up!
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October 2024 by Lucy Sanches
I don't recommend anyone going to this hospital, if the person is unwell it will get worse, terrible service, no one has an answer for anything, it's an emergency hospital but you'll be waiting 8, 10 hours, only if they're dying will it be attended, they always say there are no doctors, no rooms available??????? never again, don't go there ?????????
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September 2024 by Michael Anderson
Dear New Bedford, you have an amazing hospital right at your fingertips. I recently spent some time there and have absolutely nothing to complain about.
My total wait time, including xrays and blood work, was less than 70 minutes (including nurse triage and physician evaluation). This is the epitome of efficiency - compare this to a recent 23 hours just to speak with someone at UMass Memorial in Worcester.
The rooms are clean, updated, and from the third floor I had a view. A few floors higher, and I would be able to see the ocean.
I would like to thank my care team: Dr. Bird, Dr. Zerpa, Madison the Endocrinologist, and an amazingly awesome nurse named Serena S. and her assistants Sierra & Tammy! Thanks to David in culinary for helping me pickout wonderful food.
You have all dedicated your lives to the medical field and helping others. The world is so very grateful for that choice. We are blessed by these choices.
Despite living 20 minutes from Boston, where the world praises it's amazing hospitals, but I would rather drive over an hour to travel to St. Luke's for my medical needs all day long!
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September 2024 by Jenny Limpus
If I could give them 0 I would. Had my son and I sitting in the waiting room for over 3 hours while I watched other kids that came I after him get called into the back. My son had a fever, headache, and stomache ache and they just let him sit there. I asked a nurse when he was going to be called and she told me that he was next and that someone was being discharged and once the room was cleaned he would be called. We sat there for another hour.
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September 2024 by Shirley Mae
Been here 3 times in 6 days for same wound infection. Now waiting over 3 hours in ER. Wound clinic in hospital and walk-in clinic have said since 1st day, debridement must be completed as will not heal. Front ER staff says waiting is because no beds available. Care is very wrong at st. Luke's.
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September 2024 by Ekim W
I just went there a couple days ago for the very first time. I've never ever been in there. It was extremely clean at the entrance. The gentleman sitting at the desk was very very nice. It was late afternoon on August 28th. The technicians in the CT department were great. One young girl probably in her 20s with dark hair I forget her name. She was doing the scan with another gentleman who was I guess around 35 or 40. Also very nice. Did take them four times to get an IV in... But that's not unusual for me. Other than that they were very nice. The place was very clean surprisingly.
Receptionist was friendly as well. She had nice purple here!
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September 2024 by Jasmine Polk
Hospital sucks I was feeling like I was dieing and they don’t care
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September 2024 by JENNY QUINN
Doctor was amazing kind and friendly but the cleaning staff/ blood work. Mom wAs set on a nasty bloody gurney. Wish I could add the picture
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September 2024 by bran
They almost killed my cousin in the ICU before he was transferred to MGH.
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September 2024 by Karen Rego
Just a little extra waiting today 9/17/24 with my EKG-' a stress test, wasn't so stressed with the ppl around me - Kay was wonderful-- she has a bright future. And Doc Melinda was quite sweet too. I've been to St Luke's a few times -- I have had staff there treat me with incredible respect. I'm a faithful person & I feel good about this hospital staff. Thank you -- tech help ladies too.. professional on this day !!
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September 2024 by Rick Hodgkins
Suffered an afib attack and walked in at 2am with a heart rate of 140 and in less than a minute I was seen by 3 nurses, then hustled off to a private room in the ER where 6 people were all over me getting IVs in, vitals taken and drugs administered to get my heart rate down and pain relieved.
The care I received around the clock was amazing right along with the food they brought.
When I got a room on the 2nd floor the same kind of care was experienced especially by RN Heather C.
I was seen by 3 different Drs and got a battery of tests in a timely manner.
Its nice to know we have this level of care close to home without "going to Boston" fulfilling the standard of having the best health care in the world right in our back yard.
Thank you to all of the care givers working at St Lukes, your dedication and teamwork is exceptional.
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September 2024 by Romina Lopes
I gave 1 star because there isn't 0 star. This hospital is a joke, they have you waiting on the waiting area for 7hrs , they dont care if you die or not in the waiting area. They never have rooms.
