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March 2022 by Ken Klatt
Had the solar panel system installed a couple years ago. Was touch and go to get it up and running by the SREC time frame, to get the credits.Completed within hours of the deadline, even though it was a deal 4 months prior.Now system says " not reporting " ( not producing) called Southern Light 4 times within 2 days without a call back.I can understand being busy, possibly short staffed. But to not return my call is not acceptable. I went to the business address to talk with someone, it is basically a mail drop at a locked door at a warehouseSo no attempt to satisfy a customer after the sale.Where is the basic common business courtesy? I say do not do business with Southern Light Solar!While waiting for a call back, I randomly called Isakson Solar, who answered the phone! Talked with Ryan, said even though they used different solar technology he would look at my system and help me.So another company who didn't install my system was willing to help while Southern Solar never even called me back!
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January 2022 by jeff
I would not recommend this company. We have had our system in for around 4 years (don't get me wrong the system works great). Our roof started leaking before thanksgiving right at a place where the bracket is attached to the roof. Chris (the owner) has ignored my emails as there is no direct line to him or his staff and has no intention of resolving. The issue is no other solar company will touch it as they are all flat out with installations and will only support their own customers. Now I will have to go to litigation. Go with a company that stands behind their warranty. This company does not. It is so important when choosing a solar company as you could be in my situation and with this company will be in my situation.
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December 2021 by Bridget Sharei
Thank you Chris for working with us to resolve the solar permit issues with the city. We really appreciate your follow through here
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August 2021 by David Chuma
I signed a contract with SouthernLight Solar to install 36 panels on my property in April of 2019. After major delays the panels were placed on my roof in November 2019; But I had to wait until March of 2020 for the system to be interconnected. Immediately after interconnection one array of 12 Panels had production issues. To date I am still waiting on SouthernLight to come fix the malfunctioning 12 panels.As of now they are not answering any of my calls. My experience with SouthernLight has been horrible; I am considering legal avenues for damages. Even to date, they have failed to submit the proper paperwork for my smart credits. My advice is, had I known this is how things will play out; I would have stayed away form Alex Doucet and Chris Sheldon. Nice salesmen, poor and dishonest workmanship. Stay away.
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December 2020 by David Nganga
I signed a contract with SouthernLight Solar to install 36 panels on my property in April of 2019. After major delays the panels were placed on my roof in November 2019; But I had to wait until March of 2020 for the system to be interconnected. Immediately after interconnection one array of 12 Panels had production issues. To date I am still waiting on SouthernLight to come fix the malfunctioning 12 panels.As of now they are not answering any of my calls. My experience with SouthernLight has been horrible; I am considering legal avenues for damages. Even to date, they have failed to submit the proper paperwork for my smart credits. My advice is, had I known this is how things will play out; I would have stayed away form Alex Doucet and Chris Sheldon. Nice salesmen, poor and dishonest workmanship. Stay away.
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November 2020 by daniel ferreira
I have had my solar panels since October 2016. It has been everything I could ask for. Besides not having an electric bill anymore, together with the SREC credits It is more than the amount of our solar loan and that's considering that I put in a new roof and had several trees removed. It has been a very positive experience and I tell anyone who asks to GO SOLAR! Thank you to the team at Southern Light Solar.
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August 2020 by Michael Morley
Southern Light did a great job installing panels to power my Tesla. They were super helpful in figuring out a workable solution for my roof orientation and implemented it perfectly. Very happy with the service
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August 2020 by Alex Cabeceiras
I inquired about getting solar installed on my property. Fantastic service. They provided me all the information I needed to make an informed decision. I will certainly use them when I do install.
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August 2020 by Evan Wilson
DO NOT USE. I started the project with them in November 2019. It's July 2020, and I do not have solar panels. They never once fulfilled a promise they made. I filled out all the required paperwork and was approved for a loan, but they did not negotiate with the power company nor did they move the project forward in any meaningful way. STAY AWAY. Might be a scam.
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August 2020 by Jim Meister
My better half paid a lot of money in October of 2019. A LOT! Still nothing. Contacted about returning the money...crickets! Glad the courts are opening again!
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August 2020 by Eleanor Perry
We had panels installed on our roof by Southern Light Solar over 3 years ago and successfully received credit for the power until Oct. 2018 but we have not had any credit from them since that time. We called when we returned home in April, 2019 and several weeks later an employee arrived and said we needed a new part for the outside meter. This part did not arrive until September but it is now January 2020 and we are still not getting any credit toward our electric bill! I have called the office in New Bedford and talked with Lionel LaFleur several times but recent phone calls are going unanswered and their message machine is not taking messages currently. I have had no choice but to contact the MA attorney general's office about this problem as the company is not doing anything to help us with this issue. I would not give this company even a 1 star!It is now February 2020 and I still am not receiving any credit from the panels we put on our roof three years ago. The last credit we got was in September 2018! I talked a month ago with the CEO who said they were about to install a new part with no charge to us but we still are not receiving any credit from oiur panels! I have left many unanswered phone calls on their phone but to date have not had a return call. I am very frustrated and do not understand why this company will not fulfill its obigation to us. We have a 25 warranty on these panels so this may require legal action to get what we were promised when the panels were installed on our home.
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April 2020 by Luis R.
I have had this solar system for 2 years now. During a windstorm this month one of my panels got damaged from flying debris. I reached out to southern light solar and the owner Chris showed genuine concern and had one of his professionals out the very next day and changed out the damaged panel. Installation with this company was outstanding and even 2 years later they are taking care of their customers with the same genuine concern and reliability
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September 2019 by Aaron Walker
Chris Sheldon and his crew are top notch. Together, he and his team of sales people along with Tori, Lionel put together a very comprehensive package of design and installation documents. David Santos did a great job installing the system even during some pretty inclement weather. This was all during the transition from SREC to the Smart Program. They were all upfront about project expectations, transparent, and honest throughout the whole process. I highly recommend them if you are looking for the best value, great installation, and a customer service oriented team.
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September 2018 by Melissa Rebelo
Although the project took longer than stated, I would recommend Southern Light Solar to others. They answered all my questions in a timely manner and did a great job with the installation!
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September 2018 by Colleen Moffitt
I would recommend Southern Light Solar to others. They answered all of our questions in a timely manner and did a great job with the install.
