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August 2023 by Tony Dennis
These guys were great. There was an issue with the truck I picked up and they addressed it rather quickly! Penske definitely has an awesome crew in the service department! I can't thank you enough!! Keep up the great customer service!!
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August 2023 by ShriKaav
Hands down the best experience I've ever had renting a vehicle.Matt did a great job helping me get the right vehicle and trailer to match my needs
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July 2023 by Tony D.
These guys were great. There was an issue with the truck I picked up, and they addressed it rather quickly! Penske definitely has an awesome crew in the service department! I can't thank you enough!! Keep up the great customer service!!
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July 2023 by J
Such a great experience from start to finish for such a stressful process— moving!!!We booked a reservation a month ago because our experiences with uhaul were so awful every single time. When we got the truck, the price had dropped about $1000, so we called the regional office and they honored the price match, which was very kind of them even though we had already signed the contract. Penske actually ended up being about $500 cheaper, and Matthew with the New Bedford, MA regional office was so good and fair to us. If we ever do another move, we will trust Penske will be fair and reliable.Thank you!
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June 2023 by Shawn Murphy
I rented a Penske at Home Depot in Middletown RI. The truck was being delivered from this location. First, I was contacted the day before asking if I actually needed the truck when I asked for it. I said yes, and was made to feel like I was inconveniencing the employee when I had this reservation booked for weeks. Imagine my surprise when I arrive at Home Depot the next morning and find out my truck has not arrived. I call Jasper from this location and get nothing but excuses. I waited nearly an hour for the truck to arrive and was given a small discount. However, this disregard for my reservation had a domino effect on my whole moving process- delaying movers an hour and pushing back a storage unit appointment are a major inconvenience. This is my third time renting from Penske but the first time dealing with this location and I was very unhappy with this service.
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August 2021 by Nick Macedo
Forget the other moving/truck rental company. Easy online registration and excellent on site customer service. After being screwed over on my registration by the "other" truck rental company, Penske came through and knocked it out of the park. Might be a tad more expensive than other companies but totally worth it.Truck was almost brand new and very clean. Had great features (even more than my daily driver). Super impressed.They've earned all my future moving truck business for sure.
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August 2021 by Robert Serpa
Super easy online registration. fast pickup, clean and reliable new trucks.
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August 2021 by Peter Dorsey
Not much of a selection just like the rest of the rental places. Penske did shine out Uhaul after they canceled the truck rental, the day came and there was no notification that there was no truck! While Uhaul is now blacklisted, Penske is definitely our first choice when we need a big truck! Need more of those big 26 foot trucks though. Those are the perfect size. We had to go with a 16 and it didn't finish the job. Still, thank you Penske for being there when someone else left us with nothing. Guess they didn't want our money. That new model with the backup camera, was AWESOME.
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February 2021 by Peter Strawn
Great service. People are very friendly. Picked up a nice clean truck ?
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February 2021 by Adam Cecil
Not happy that they won't take cash !!! Not cool I'll never go back ,!!!
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January 2020 by Joseph Perez
Exlent
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August 2019 by Fred Avery
Very helpful and professional
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August 2019 by James Morris
Rentals were clean and dependable. Better price point than others.
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September 2018 by Jose Vinagre
Truck rental can be negotiable
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July 2017 by Charlie Masterson
Efficient!
