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January 2024 by Dorothy Dixon
I typically don't write reviews and I like this nail salon, so I continue to go back. Unfortunately, the last experience I had was a completely different story. I understand some people have bad days as I do myself but this time was an all time low customer experience. This person had never done my nails before and they were rude from the beginning. It's really difficult for me to get there for health reasons. So when I can, it is a special treat for me. My nail tech acted like he had absolutely no time for me and no patience with me. Even simply helping to find the color of my choice, he seemed to be put out. Since I was one of only two customers that morning, I could not understand why his attitude was so completely rude.Here is a direct quote taken from this salon's online info "by owner":"Our priority is to make our clients feel pampered and relaxed while enjoying their experience here at our salon."I particularly enjoy the pampering I receive there like the hand massage but this was overlooked and not at all like the happy customer service I'm used to. Poor customer service is bad enough but my nails are too narrow, not the shape I asked for and he painfully filed my flesh with every nail he filed. Also, my nails are so thick that they look cheap, there is a deep gap between the nails and my cuticles and I can't do even simple things like put a necklace on or take it off. They looked like they needed to be redone before I even left!The whole experience gave me such anxiety that I keep getting anxiety every time I try to write this review. But, here it is and I don't think I will be going back.
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January 2024 by Mary Sylvia-reardon
Loan is the best!She is a nail artist!!!
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January 2024 by Melissa Valle
I feel so spoiled when I go to Cozy! I get so many compliments on my nails and the art that I have done!
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January 2024 by Donna Souza
Loan is the best
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January 2024 by Heather Amaral
I love Cozy Nails. I have been going here to get my nails done for 5 years. The work they do is amazing. I would recommend to everyone. Clean , relaxing and great nail work !!!!
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January 2024 by Oyani Velez
Enjoyed the service! Thank you so much Loan for your friendly and welcoming hospitality. Haven’t gotten my nails done in such a long time and I am not disappointed I can’t wait to show them off, my hands feel so pretty ☺️ I just had to ask to take a before and after picture
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January 2024 by Stacey Drayton
I love coming to get my nails done ... very friendly
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January 2024 by Sarah Chamberlain
I’ve been getting my eyebrows done here for years and I’ll never go anywhere else they always do the best job!!
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January 2024 by Megan Ariagno
My first time there was decent. She took her time, made sure everything was even, and made sure I was happy with the outcome. Today was my second, and last, time there. They put me with Mari, who speaks very little English (she speaks Spanish, which I also speak, but she didn't seem to care to communicate) and wasn't who I was scheduled with. My nails are horrible. I got a simple gel French manicure and the pink Is blotchy, the white is different on every nail, and my nails were filed uneven with sharp edges. The man doing nails next to me kept looking over as if he knew she was doing a bad job but no one, not a single person, asked if I liked them, how it went, nothing. I paid the same amount for this botched Job as I did for my first decent experience and I won't go back. I already scheduled another appointment elsewhere for my next visit because the inconsistency isn't worth the financial risk.
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January 2024 by Janet Bettencourt
Danny did an AMAZING job! I'm so happy with my nails. Very friendly place.
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January 2024 by Olivia L
Kind and talented staff who always do a great job!! Would definitely recommend for acrylics
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January 2024 by Pricillia Correia
Loan does Amazing work and takes her time and makes you feel like you're having a spa day!!! Cozy's is very clean. I Always feel relaxed and pampered when I leave.
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December 2023 by Shari Souza
Great service always happy with my nails. Beautiful designs ❤️
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December 2023 by Olivia Kiley
Awful experience… the guy who did my pedicure was not friendly. Did not do a good job, he burned my toe with the light and then said I messed up. Not going back
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October 2023 by Janell coelho
I love how my nails came out. I had Loan and honestly it was the best experience I had this was my first time getting my nails done and I will definitely come back when Loan is working.