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February 2024 by G (GW)
I have used this UPS store for years. Excellent service!
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February 2024 by Lee Graham
It wasn’t good. Not enough help. Parking was tight. Staff did their job but no smiles. Lines out the door. . Won’t be back.
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February 2024 by K QUINNY
They care
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February 2024 by Paul S
I’ve always dreaded going to UPS stores because they were never good experiences. This is my second visit to this store and both times it has been great. The staff is friendly, patient and helpful.
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January 2024 by Wolf Gregor
Excellent
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October 2023 by Siyun Fang
I asked my friend to mail something to me through UPS. I chose UPS because I highly trusted their service. However, after my friend mailed my stuff and showed me the bill, the price was surprisingly high, and there were several charges which I did not recognize at all. He told me that he chose the lowest rate but I did not understand how that came. For example, pack service fee, pack material, etc. I am wondering, whether the stuff (Eric) just did that for purpose (in order to sell service for a higher price) or it's just like that.
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September 2023 by Paula Crerar
Unfriendly, not helpful. I tried to get a quote and the associate was unmotivated, treated me as if I was wasting his time. The store was not busy, yet he dismissed me as soon as he could, without giving me a full quote.
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July 2023 by Josh Lum
Amazing and easy experience. UPS has been really easy and the staff were top notch on my last visit. With the new self serve system, packages can be scanned in yourself and especially with Amazon returns it’s quick and easy. The staff even went above and beyond to help with an Amazon return code that was not scanning and took a good 5 minutes or more to manually confirm it in their system.
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July 2023 by Geri Lyn
The entire Needham UPS team is very courteous, helpful and attentive to individual customer needs. The tone in the store is set by the manager Eric. Each time I have gone into this store the staff have handled my transactions efficiently.
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June 2023 by Katherine Hallenborg
The Needham UPS crew has always done an amazing shop. Great packing and a pleasure to deal with!
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May 2023 by Luba Levin
Best customer service. This is my favorite location. Thank you
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March 2023 by Jess Delaney
A great place for shipping but also other things including notary service and other office help. Above all, great people here and I have had a great experience and results every time
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February 2023 by Patti Forte
One of my packages was either lost or stolen over the holidays. John, was over the top helpful responding right away to my email. Doing all he could to solve my problem.Also, the nicest people work in the Needham Store, always happy to see you and helpful. Can’t say enough honestly.
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January 2023 by Kate McDonnell
The staff is always knowledgeable and friendly and work with you to find the best shipping solution. Highly recommend also for business printing needs. John & Eric and the team they have assembled make a great resource for completing printing and shipping projects without worry or concern.
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November 2022 by RJ Canlas
Go to this location if you want all your packages delayed. Horrible experience. Customer service and experience is truly lacking. People here do not want to help. Hire people who care.