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January 2024 by Aaron M.
Staff in the printing area was extremely rude/condescending. I asked for help printing out a shipping label, and the staff member was rolling her eyes and seemed very annoyed to be helping me. I packaged my item and took it to her to pay for all the items I used. I figured she could just look them up in the system. She looked at the package and glared at me and said "since you already sealed the package, I have to go find all the items and scan them." I would have been happy to go bring her the items but before I had the chance to respond, she stomped off. When she got back to the front desk with the items I apologized for sealing the envelope. She gave me another annoyed glare with no response. I realize I made her job harder which i felt bad about and tried to apologize but she made me incredibly uncomfortable. I probably would not return to this location.
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December 2023 by Sharon H.
Staples has really dropped service levels significantly. Went to one location for a tsa pre check appt just to find out after waiting for 15 min that the employee that conducts that service quit. Was told to go to Dedham but they don't offer that service. Now in Needham and waiting outside an unmanned area with a long line with vague assurances that the employee will turn up eventually.
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November 2023 by Kamelia Abdelkader
Nicest staff ever. Always helpful and respectful.
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March 2023 by Tim S.
I continue to be impressed by the Staples store in Needham, Highland Avenue. In this review I wish to thank Dave McNeish for his help with printing photographs for a family event. It was help that was needed although the purchase was nominal. Dave was helpful and treated me with respect considering the circumstances. I often come here to hang out and get out of my home office. Once here I start remembering items that I need. Even when I come to the store to hang out and have coffee, I never leave without buying something. Great customer service is valuable in today's retail store marketplace. Why visit a store when most items are available online? I like the feel of a brick and mortar store. I like the interaction between sales staff and me. I like to interact with other customers. What's on sale? What's trending? The experience online is linear. It's visual on the online stores. Many more senses are involved with an in store experience. Visually you see the products but in a three dimensional way when seeing items in person. Here I can sit in an office chair and write this. It smells new. It feels supportive and yet comfortable. A possible sale today? Who knows. With a good sales person, I feel comfortable in returning to this store again. If I had a bad experience I might not return. Accommodations to Dave McNeish at the Needham store!
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March 2023 by Ken Papai
Variety staff knowledge and efficient TSA service.
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March 2023 by Matthew Liptak
Not sure why such low scores for this location. I use them for coworking in their Studio space which is one of the nicer spaces around and its not only convenient, right off Route 128, and main drag of Highland Ave, its easy to use with expanded hours and best thing about using an office here, the store is directly attached in case you need any supplies. The staff here is friendly, helpful and knows customer service. I am usually not a big fan of Staples, however they have redeemed themselves in my eyes with their coworking spaces and affordability compared to competitors.
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February 2023 by Albert K.
Store seems remodeled since I last went. Amazing recycling program. Staff are professional and helpful. Store is very clean. Impressed by this store.
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December 2022 by Matthew L.
Not sure why such low scores for this location. I use them for coworking in their Studio space which is one of the nicer spaces around and its not only convenient, right off Route 128, and main drag of Highland Ave, its easy to use with expanded hours and best thing about using an office here, the store is directly attached in case you need any supplies. The staff here is friendly, helpful and knows customer service. I am usually not a big fan of Staples, however they have redeemed themselves in my eyes with their coworking spaces and affordability compared to competitors.
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April 2022 by Elaineee G.
I came here to get my TSA pre check Location: convenient right off a main road Price: decently priced for office material I guess Parking: huge free parking lot..like most staples Overall: this is the nicest staples I've ever been to. There were so many different departments and a lot of employees. It looked very organized. Appointments are highly recommended as from what I heard certain departments such as IT isn't always staffed but employees are really willing to help if they can. My wait wasn't long. It was very efficient and they had a lot of seats in the waiting area.
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March 2022 by Susan Dooley
Super clean, well-stocked and organized. Gerry, the studio manager, knows her stuff and is very generous with her time and expertise. I’ve been to another Studio location and this is far superior.
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January 2021 by Robert Q.
Recently visited for assistance with my laptop. Russell was very knowledgeable and helpful in answering my questions. While I didn't plan on purchasing a new laptop when I went there, I did end up purchasing one anyway. All the files were moved over and laptop was set up (extra charge but worth it)
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August 2020 by Susan G.
Many of the staff are rude and lacking inter personal skills especially when there is a problem. I left my computer for a diagnostic. I was informed that a couple of the applications which were put on by a previous geek had comprimised the registration on the computer which needed to be repaired.That was done and I was told mcfree would be installed. The computer was picked up but mcfree virus protection was not installed. I called the tech who gave me incorrect numbers twice for the tech support to log in remotely. I was finally given the correct number for a tech to log in remotely by someone at oneof the incorrect numbers I called. I spent hours on the phone with the Staples tech and with Mcfree trying to resolve the problem. The Mcfree application was not installed and aI had to wIt another 45 minutes for it to be installed. I had told the tech prior to this trip to Stalpes that I was continuing to receive notices that mcfree was not a on the computer. The tech tried to brush it off as oh it is just spam. Finally I asked for a manager at mcfree and learned that their was an incorrect e-mail with mcfree. My printer which was working is now not printing. Staples refuses to di anything to resolve the problem. I am not at all impressed with Staples and will not use them again. Emotely
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May 2020 by Carole S.
Waited to pick up curbside . Left on phone in parking lot 40 minutes, never got order. Totally inept help
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January 2020 by Devon W.
I usually don't leave reviews but since the recent renovations, the store has gone downhill. I went there to purchase 3 things in store as I had a in store only coupon. The layout doesn't make sense and very difficult to find anything. Could not find what I was looking for at all and was told none of it was in stock and that I could order online and pick up in store. Why would I do that? I can simply order from another store and have them ship to me. I was looking for a hard cover "at a glance" weekly calendar, a large storage bin and 3 ring pocket folders: common items I would normally expect to find at a Staples.
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June 2019 by Lara K.
I never write reviews, but had to for this. I had a print order to place, that my boss was depending on and I had been having tons of trouble getting it done, due to all the specific details my organization wanted in place. I then tried this Staples, which was amazing- especially a teammember named Katie, who went out of her way to communicate and help me get this order made. She was super compassionate, helpful and personable the whole interaction- give the gal a raise!