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“Very good customer service and technical support. Had issue restoring contacts and resolved directly with shop next day. Received follow -up with phone calls to complete iPad promotion -overall great shop will return !!”
“I made several visits here as I was pondering getting a new phone. The two reps who helped me were Rebel and Jake. Both were smart, calm and at the ready to help. They answered my (many!) questions patiently and offered relevant additional info. Though I had to hold off buying a phone, they remained engaged and kind. Very positive experience.”
“I visited the Verizon Store on Linden St in Wellesley to be greeted by Isaiah. I was happy to see him as he had previously helped me. Again he was gracious,helpful and patient in answering my many questions. Excellent Customer service.”
“The gentleman was very very helpful to me in many ways I honestly appreciate his services I fill that this store having Franklin and his thank you as a sales rep will do very well because of his kindness to the public”
11AM - 6PM
88 Needham St, Newton
Mobile Phones
“Exceptional service! One of the best AT&T experiences I’ve had in a long time as long time customer. Much thanks to Daniel and the team for making life easy and getting me in and out in a timely manner.”
“Worked with Fsihaye today on these upgrades he was great and very insightful the rest of the team were also great but Fsihaye went above and beyond for us today, thanks!!”
“Great experience! I repaired my iPhone 14 at the HFIXPHONES shop. I'm very pleased – they are professionals, prices are reasonable. They repaired it at a high level within just 20 minutes. I highly recommend their services.”
11AM - 6PM
110 River St, Waltham
Mobile Phones
“I went to this store today and everyone is really friendly but I was served by a person whose name I don't remember but who really was patient. I would give a 1000 for his service I just want to thank you for all the attention”
“My salesperson, D'artagnan, was just exceptionally patient with this technically challenged self, answered all my questions, helped me get the phone I wanted, assisted me with other tech issues later on too!!
My only gripe with the Waltham AT&T store is lack of covers and screen protectors for my phone. I think it's because other phones are more popular for most people.
I will be back!!”
“Edgar was the best! We struggled with over the phone ATT costumer service for 2 WEEKS and he helped us in less than an hour get everything straightened out. He deserves a raise!!”
11AM - 6PM
4 Milliston Rd, Millis
Mobile Phones
“Ask for the Manager Junaid. Very knowledgeable, kind and courteous! He took the time to answer all my questions and concerns! This store is by far the best experience I have encountered compared to the other verizon stores I have visited. 10/10 highly recommended!”
“I was struggling getting an issue resolved over the phone so I went to the ALH AT&T. Miles was so helpful and polite. I was in and out in 10 minutes with the issue resolved.”
“I live in Brockton, I rather travel that far to see them. They are courteous, patient and professional. It’s worth traveling to see them. I will certainly recommend my friends and family to go to their store. That AT& T Store should be a model on how to serve clients”
“I drop my phone.. alot! Finally, it stopped forgiving me and the screen went a ghostly grey-white. I could still (faintly) see the screen and the phone was still functional.I phoned the Fenway store and the managing supervisor encouraged me to come by and replace the phone before the screen died. Once that happened, it wouldn't be possible to salvage my data.I did as she suggested and one hour later (and Apple's fun price tag) I had a new iPhone 15 that functioned smoothly with all of my apps.I'm terrible with names and owe this woman an apology for that. She was phenomenal. If you live anywhere near the Fenway.. go there!”
10AM - 7PM
66 Harvard Ave, Boston
Mobile Phones
“This shop is by far the best phone repair service I've come across and I'm not exaggerating. Reason why is because the man knows what he's doing. He's straight forward, does not beat around the bush and will let you know if the repairs can be done today or another day. I got my mothers phone fixed within 2 hours of bringing it in and its working as good as new. He's so great at what he does.”
“Been to this location a couple times. What I love here is the selection of devices compared to some other Tmobiles. Also they are knowledgeable and super helpful. The manager is very good at checking in to ensure everyone is being helped and updating people about wait time.I would recommend the Dedham location to my friends and family. A+ experience”
11AM - 6PM
1019 Trapelo Rd, Waltham
Mobile Phones
“Excellent customer service by Mike and Ledi!
I needed to port my number from AT&T to T-Mobile, and Ledi very patiently helped me navigate the unfriendly AT&T system to get the necessary details. His knowledge of the services and devices is incredible. He spent almost 4 hours assisting us with the porting process, setting up new devices, and transferring data from the old phone to the new device. What would have been a very tiring experience was made pleasant thanks to Ledi's expertise and skill.”
“I received excellent service! I got to the store a little on the late side , the lady managing the store called the technician and he came back to the store and replaced by cracked screen within 20 mi utes. Thank you!”
“After a 3rd try I found this AT&T store open, the first 2 weren't. I was having trouble with my phone and Eddy Tavares and Caio Reboucas were very friendly, made me feel welcome and most importantly fixed my phone right away. Kudos to them both!!
Ed from Imotobank.”
“Diego Cabreraat the Canton AT&T store was so helpful with my upgrade the transaction was smooth and easy he even inform me on other offer I had with my upgrade”
“Ferdinand is an amazing resource. He comes to the office to fix problems but takes the time to ask questions before coming to see if it can be fixed over the phone. I find him to be very competent, and he has a very friendly and pleasant manner. And he doesn't make us feel like idiots for not being computer literate. He explains things well which really helps. We have found him to be a lifesaver since we are very dependent on our computers and network. It is wonderful to have his expertise available to us. I have worked with several IT people, and he is right at the top. And his fees are very reasonable.”
11AM - 6PM
57 Bond St, Watertown
Mobile Phones
“I was there 2 Sundays ago and I met Carmen. She is amazing and make us feel home she did go above and beyond to suggest me what phone should I get. She was well educated about the phone & she was very patient with me every knowledgeable about her job and her customers service. Unlikely other T-MOBILE locations. Also Wallie I think his name I might mistype. He is also wonderful. You should recognize both employees. They are the faces of your company & without both employees your company will not be successful. They both amazing knowledgeable smart sophisticated human beings. I will always come to this locations cause of them. I have been with T-MOBILE 20+ years. You should hire people like wallie and Carmen. Very caring about thier job and customers too. Please take this very serious and Recognize these wonderful employees. Thanks.”
“Life saver!I've been trying to replace my broken phone since yesterday, I went to another store and they kept trying to push me a $600 phone full of stuff I don't need)Found this store by accident today and the girl working there was great, she talked me through the options and helped me find something that wasn't crazy expensive but would still work for what I do.I'm not very knowledgeable about phones so I appreciate them being honest and helping me figure it out what works for me.”
11 AM - 5 PM
842 Lexington St, Waltham
Mobile Phones
“Recently I had a great Verizon experience. My son and I needed new phones and we headed to the store in Waltham. I was impressed my the care and attentiveness we received. The salesman were professional, knowledgeable, courteous and accommodating. We received great trade in deals and the purchasing process was smooth. Check them out if you're in need of a cell or have issues!”
“Tyrell took care of my wife as if she were his mother. When she called corporate, they said there were no discounts. Tyrell found some and upgraded her phone as well! Great service! Ask for him or Alijah!”
11AM - 5PM
3 Mt Auburn St, Watertown
Mobile Phones
“Excellent and helpful service from Moses! Went in with a number of questions about switching my plan. Moses spent a lot of time patiently answering my questions and he even drew a cost comparison chart for me (old phone vs new phone, old plan vs new plan).”
11AM - 7PM
230 Needham St, Newton
Mobile Phones
“Kevin was amazing. Started the conversation with him over the phone. Then when i can I'm he took great care of all my needs. Products and services are great !.”
11AM - 6PM
85 River St, Waltham
Mobile Phones
“Best service I have ever received in all my years of being a cell phone user the young lady and gentleman that worked there very professional and know their jobs very well they have helped me out of mini jams”
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“The manager Steven and his co-worker Junaid went above and beyond to solve the problems I was having with AT&T. I am 67 years and do not like change, especially at my age. They answered all the questions and concerns I had. The transition was fast, efficient and transparent. 10/10 customer service. I highly recommend this store!”