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August 2023 by Rosalind D.
The rudest most unhelpful staff are found here. If want to be disrespected, lied to and generally treated poorly, go ahead and waste your time and money.
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February 2023 by Bark M.
Manager works really hard to help the store look good. She tries her best and goes home really late.
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November 2022 by Mike B.
The pharmacy here is an fn mess, nothing is ever in stock. When they say your prescription is ready...IT ISN'T, J just love wasting 30 min of my fn day waiting g for something that I was told was ready.
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November 2021 by Nancy L.
On Sunday, 11/21, I went to this CVS to pick up a prescription. The good part is that the pharmacy experience was positive. However, the woman in line behind me had a dog on a leash. No, it was not a service dog, it was one of those little dogs.Dogs in a pharmacy? Gross. The dog was sniffing everything. Now, would you want to pick up some eye ointment, bandaids or vitamins after a dog had sniffed them? Talk about disgusting and unsanitary!I spoke with a very helpful store employee, Carolyn, who was acting for the Manager. I explained my concerns. She was very sympathetic but said there is nothing they can do. CVS employees can't ask people with dogs if their dogs are service dogs. CVS can't put a sign out front saying only service dogs are allowed.I will be reporting this to the local Board of Health. And needless to say, I will be taking my business elsewhere.
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April 2021 by Christine W.
I would like to give a shout out to the employees of this cvs and cvs pharmacy who have done a tremendous job providing the town of needham with a place to get your meds and other essentials during this pandemic. I truly appreciate their upbeat attitude especially the older gentleman who works at the register. Thank you!
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December 2019 by Buddy A.
Bought some gold fish about an hour ago at CVS GREAT PLAIN AVE NEEDHAM WHEN I arrived home and looked at the packaging a mouse, rat ? Ate thru the bottom in a few places. See pictures below So if you purchasing any food products there beware You would think a pharmacy would be sterile, especially if you can get flu shpts etc This location is not BEWARE
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December 2018 by Tori B.
Friday, December 21. 7:50pm. I have been on hold with CVS Pharmacy on the corner of Great Plain Ave and Highland Ave for 1hr2mins. They won't pick up! How is this acceptable?! I have a sick child who needs a script filled. When I call (on a separate phone) and press a prompt for something other than the pharmacy, they picked up and they told me "yea, there's 15 calls on hold and they're just not picking up because we have lines down the aisle". There is nothing I can do but I am a worried and frustrated mom - this close to Christmas - SMH.
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December 2018 by Kris V.
The pharmacy does not answer your call no matter how long you are on hold. Even the call from the Norwood pharmacist to Needham wasn't answered. They cause alot of grief!! It is even difficult to get a supervisor on the phone!
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August 2017 by Rebecca K.
There is always a wait. The person who takes the prescriptions does not give all required information at the time. The staff is not friendly and airs the stores dirty laundry publicly. The staff seems annoyed at doing their jobs, and requests are often met with snide comments. If it wasn't in the center of town, I would not use it. I'm switching to Walgreens.