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December 2022 by Amy Sims
Worst customer service. Photos of what I purchased were not what I received. First time I ordered, I got a scratched up iPhone case. I emailed with pictures and they agreed to “make an exception this one time” to accept the return. ?. The second time, I purchased a jacket. Paid $25 for 2-5 day shipping. Delivered 11 days after I ordered. Wouldn’t refund shipping bc they emphasized it’s an estimate. When I finally received the order, the color and texture were not what I expected, and the fit was off. I requested a refund but they would only give me store credit because I requested it 14 days after I ordered, and the policy states 10 days after ordering. That was not even possible bc I received it 11 days after. So I’m stuck with a store credit which I’ll never use because I refuse to shop there again. They don’t have anything you can’t get somewhere else—you can order direct from the retailer or other merchant.
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December 2022 by Emily Haugh
Covet and Lou is the best place to find curated gifts for yourself and people you love. Tina, the owner, has a great eye and has always been ahead of the curve with stocking the best brands. I highly recommend supporting this small local business :)
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December 2022 by Keri Soltoski
longtime favorite! Fantastic customer service
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December 2021 by Seema Kaul Gupta
Loved the online shopping experience here.I found a pair of shoes from a picture posted online. Sadly they were not the correct style for my foot. The ladies promptly sent me return labels to refund my money back minus a nominal charge.
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December 2021 by Trudy Lookinglass
Nice merchandise but lacklustre customer service. When buying internationally, keep in mind- they do not use global shipping therefore you will likely have to pay a fortune in duties. Normally this is made clear at checkout but not at this store …