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February 2024 by Kcl S.
I have been using Big Picture in Needham for years and it is great. I am an underwater photographer and am very picky about framing my work and they are great to work with. Helpful, imaginative, knowledgeable...all you could ask for. They do not try to oversell their products. Highly recommend Big Picture in Needham. Steve Needham MA
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September 2023 by Vincent S.
The lady working here was crazy. Absolutely unhelpful and very threatening for bizarre reasons. Don't park behind the store in the parking lot for the store and the dry cleaner next door or she'll chase you out of the spots you're supposed to be parking in...
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January 2021 by Nicholas Larsen
I've been to this location many times over the past 10 years. The staff are helpful and tasteful in picking out frames and mats. Unfortunately, they have stopped carrying the non-glare glass. They only carry museum and conservation clear. I have framed many pictures and in my experience, the non-glare gives superior results if your intended room has windows in it. The conservation and museum glass reflects the back light making your pictures look like mirrors. It's simple physics actually. Anyway, I'll have to start going to another business until they can provide additional glass selections.
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December 2019 by Jim Dalzell
I visited the store in Needham on October 27th, 2019.
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August 2019 by Duncan Brock
A little expensive, but the people were friendly and helpful
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February 2019 by Sean Riley
I'm sorry to say that my experience wasn't a good one. When I dropped off my drawing to be framed on Jan 4th I was helped by a very nice, professional woman. BUT when I went to pick up my drawing the shop was filled with cigarette smoke. And not a casual door open kind of way. I admit to being a smoker in the past. It was so filled with smoke I looked around looking for the person smoking. I asked the woman working if someone was smoking and she brusquely said, "no." She asked if she could help me, and not wanting to spend more time in the shop than I needed to, I just asked to pick up my job and leave. She asked about framing the job I wanted to have framed, but I said I would come back on a non smoking day. She said that when she does smoke she does it outside. I'm sorry someone is actively smoking in this shop and I didn't want to leave smelling like I'd just been to a bar in the 80's. Too bad...you lost a customer.
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January 2019 by Sean R.
I'm sorry to say that my experience wasn't a good one. When I dropped off my drawing to be framed on Jan 4th I was helped by a very nice, professional woman. BUT when I went to pick up my drawing the shop was filled with cigarette smoke. And not a casual door open kind of way. I admit to being a smoker in the past. It was so filled with smoke I looked around looking for the person smoking. I asked the woman working if someone was smoking and she brusquely said, "no." She asked if she could help me, and not wanting to spend more time in the shop than I needed to, I just asked to pick up my job and leave. She asked about framing the job I wanted to have framed, but I said I would come back on a non smoking day. She said that when she does smoke she does it outside. I'm sorry someone is actively smoking in this shop and I didn't want to leave smelling like I'd just been to a bar in the 80's. Too bad...you lost a customer. Your framing was nice...but...
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November 2018 by Boston City
Spent over $1k to have my Persian rug framed. They did a bad job, the rug is not in alignment with the frame and it looks obvious that it's crooked. The manager is so unhelpful and she absolutely doesn't care. The way she talk and her attitude is appalling. Terrible experience. Will never do business with them again.
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October 2017 by Zev X.
After having a great experience a few years ago at the Big Picture Framers in Natick, I thought I would support a local business and try Big Picture Framing in Needham. I stopped in a few weeks ago to get four things framed. I went on a Sunday and was met by a young woman working there who just seemed very overwhelmed. She became flustered when additional customers came in the store and was not the friendliest sales person. She repeated several times that she was the only one there and couldn't handle more than one customer. We selected frames and left our painting and prints to be picked up in a week. When I went to pick them up, two of the frames needed to be redone and the other showed a wrinkle in the picture. One painting was off center and the matte on the print was uneven. I had them fix two of the frames and had to return the following week. I had more to get framed and clearly was not getting them done at Big Picture Framing in in Needham. I took the rest of my prints to Michaels in Newton and had a much better experience. They even seemed to have a larger selection of frames, accepted competitor coupons and had cool technology where they took a picture of your print and could show you on their computer screen what your print would look like with various boarders and frames.
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April 2017 by Greg D.
Poor service. Walked around the store looking for help for 20 minutes. When they found out I wasnt in the market for a huge order, they ignored me. A lot better shops out there with friendlier people.
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May 2016 by Heather G.
I recently had a painting framed @ Big Picture on Highland Ave., Needham,Ma. I could not be happier with the results, cost, and employee (s) I worked with here. The employee I worked with was Rose. She is such a profesional, helpful, kind person. She helped me decide on colors of matt to chose. She knows all there is to know about framing. She had my order done in 1 day. The results were amazing. I got compliments on the framing alone. I will return here and tell my friends. The price was great also. There was a great discount on the framing. What a wonderful framing experience.
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December 2013 by Rick B.
For the most part, very helpful and friendly staff. Good quality products. I normally resist going to a chain, but on occasion I've needed exactly what they offered and took advantage of it. In the end, they produced quality results at a pretty decent price (with the 50% discount promotion).
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August 2013 by Meg H.
I had two diplomas framed at the Bigt Picture in Needham several months ago and they did an excellent job with the framing and matting.......my only criticism was that they did not call me when the job was finished and I had to go down to see if it was ready. I would definitely go back to have something framed there. Pat H.
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May 2011 by Peggy G.
I have had several items framed here and have always been pleased with the results and gotten excellent service. They were particularly helpful when I needed a poster framed for a gift and they did it quickly.
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December 2008 by Elizabeth K.
Over the 5 years I've worked them for framing, they have been consistently wonderful. They have a good variety of frames and mats, a good eye, and an old school (aka, fabulous!) brand of customer service - they're truly not done until you are satisfied. Things that have been notably wonderful: - My first frame job was large and weird, they were excited about the project, not disgruntled. - My first time framing anything I was nervous and afraid to suggest changes, they were open and encouraging and good at making recommendations without shoving them down my throat. - They are prompt (2 weeks to do the work, guaranteed) - They will fix anything wrong AND anything you don't like - They go the extra mile for you, especially when you're a regular customer.
