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“I cannot express how much I love hot topic! The prices are high for not great quality but there aren’t many alt/indie/etc stores around so this is great, the jewelry,cat ears,clothes etc are adorable and always have cool stuff,hot topic 4 lifer <3”
“My mother and I went to the store this afternoon and we had such a wonderful time together with the two people that helped us! Teresa and Santiago were the two people that assisted us with our shopping purchases. Thank you so much for the great memories!”
“I shop at the Natick Mall Whitehouse black market. The staff is always very friendly helpful and amazing!!! I went in today 8/19/24 both ladies were very attentive and assisted me the entire way.. Cynthia checked me out very smoothly with a beautiful smile the whole time! All in all the staff is amazing and I recommend WHBM.”
“Great selection of classics and modern wear. Customer service at this location is superb, associates are very helpful with recommendations. I highly recommend shopping here”
10AM - 9PM
290 Speen St, Natick
Womens Clothing
“Great place to shop. They have both low quality and high-quality clothing. The prices are higher than most of the places.
People are mostly ready to help you and answer you multiple questions.”
“This place was an awesome place to go shopping. It is so hard to find things that fit me well but this store had it as well as great deals!It also had stuff that looked amazing like designer level of awesome but it was in my size.The people here were very friendly and I felt like they were my friends and not someone who was pressuring me into buying stuff.I will definitely be returning here again!”
“First time at untuckit Natick, I almost waked right out. The music was terrible. I lost my chai ln of thought and was ready to leave until their rep Jon, made me feel welcome.I didn’t know what my size was at first. Jon, helped me find my right size and fit. He was very helpful, I tried on a pink shirt and blue chino’s. Not gonna lie I feel great. Walking around in a new look. Can’t wait to come back and get more shirts from here”
“I came to the Soma location in the natick mall in desperate need of new bras. All my life I have never had a bra that fits me properly and I was nervous to go see a professional since I have always been insecure about my chest. I have never had a better experience in a store than I did with Gale. She made me feel so comfortable right from the start. She was extremely knowledgeable about all the bras she recommended I try, and she helped me find 2 bras that fit me absolutely perfectly. She went into detail about each bra, how to wash/dry them, and she signed me up for rewards and explained the benefits. I never felt as if she was trying to get me to spend more money- it seemed like she genuinely cared. She even gave me $20 for my first time shopping there! I wish every customer service representative was like Gale. Highly recommend her and this store for beautiful bras that will fit you perfectly!”
“This 5 ? is for associate V.P. (which is what my receipt reads as the cashier that rang us out).We're Vans Family members and V.P. was enthusiastic and friendly while putting up with our requests during check out. She was fun and engaging, everything you hope for in customer service.”
“This isn’t my usual store. I usually go to Chestnut Hill because driving in the mall area of Natick is terrifying. Plus, this mall is far too big. But the Chestnut Hill store is temporarily closed for mall renovations and I needed to get an exchange out of the way before the deadline. It was an exchange from the website. I had no issues in this store. The two ladies at the register were super helpful. One of them even went through the rack of jeans for me, to find the two sizes I wanted to try on. I didn’t even ask her for help. I just asked her where to find this style of jeans, and she showed me and then said she would find what I was looking for. I was so grateful because I hate searching for things. That’s why I shop on the app. I buy all Uniqlo clothing, and I mostly order from the app because my preferred store (Chestnut Hill) is about 50 minutes away. I try so hard to get it right the first time so I don’t need to return or exchange things. While I don’t plan to go back to this store (this mall is far too big, with a very scary parking situation), I was very happy with the service I received.Also, Uniqlo recently updated their return and exchange policy to be more customer service-friendly.”
“Quinn was amazing! Professional, kind, and attentive to a near constant revolving queue of customers needing the changing rooms. Quinn retrieved updated size requests from many of us- and stayed on track the entire time with her side work. She was very friendly- and made shopping easier and fun! Store is fun and clean, as always!”
“I had an excellent experience at the Brooks Brothers in the Natick Mall. Needed a suit for a wedding three weeks from now. I am not a fashionista but Mo helped me pick a nice looking suit, and a few shirts to go with it, and Mustafa did a great job with measurements and adjustments. Very happy I went to Brooks Brothers for the suit”
10AM - 9PM
1245 Worcester Rd, Natick
Womens Clothing
“I dont really care for the Gap but I went here with someone else. Base on my observations, I would say the store is well organized and stocked appropriately. There were staff floating around to help. The lighting is a bit too dark for me but it is what it is.”
“I went into holister looking for a pair of jeans this one employee I’m not sure what his name was, but he had braids and was tall with glasses. He helped me order the jeans when we couldn’t find the size, and even showed me this super cute shirt! I also signed up for holister house which got me 10 dollars off!! He was super helpful!”
“Great location, easy access to the store, friendly staff, though will find some good deals, but not really, found the store a little over priced. But I guess was just the location.”
“I’m quite surprised about the bad reviews left for this location because I can’t say enough great things. Every single employee I’ve met through out the past 15 years of going to this store has been nothing but helpful and kind. Everytime I come I leave feeling confident and always find something I love. The store always feels trendy and in style I’ve spent hours trying on things till I found the outfit I needed. The manager is the sweetest lady and one the girls Sammi as well. You will sure be met with a big smile, my favorite free people location!”
“Absolutely wonderful! As a trans woman shopping for clothes, I obviously have my own anxieties over the process, but everyone was so lovely. Picked up a couple items that are fast becoming favorites.”
“Everything But Water totally pulled through for me today when I needed a last-minute swimming suit for a swim with my friends! The lady who helped me this morning deserves an extra special shoutout (I forgot to ask her name but she has dark hair and piercings including an industrial and nostril, lol I'm sorry for the long identification but I want to make sure she gets credit for her amazingness)! She was incredibly kind while helping me find exactly what I needed. What impressed me the most was actually how she handled a technical difficulty with the cash register, where it randomly stopped working when I was about to check out. Since she was the only one working the storefront, she basically had to fix it herself by climbing under the register and reconnecting a bunch of wires with just a bit of over-the-phone guidance from tech support. In what I'm sure was a very stressful situation, she kept her cool and patience for nearly half an hour as she troubleshooted the issue, and she was super apologetic to me about it even though it wasn't even her fault. She also mentioned that she was only a few days into this job, making her professionalism even more astounding because if I were in her shoes I might've panicked! Thanks to her persistence, the register was fixed and I walked out of the store with the cutest swimsuit I've ever worn. All in all a 10/10 experience, with an associate who was a ray of sunshine!”
“I was there on Sunday. 12/15 2019. I got so excited over the sales and big deals going on. I lost my forever 21 shopping bag. I literally cried a little because I was hurt . I’m gonna call the store today and see if they found a forever 21 bag with a jean jacket and two jeans and a hair clip. I brought that as a gift for my sister . I am really disappointed in myself for being so careless. I left the store with Aeropostale’sbag and left my bag at there . HAHA”
“It’s your average Abercrombie in a mall situation. I’ve had great experience with the employees who are very willing to help! Only giving 4 stars because it is rather small with limited selection.”
10AM - 9PM
1245 Worcester St, Natick
Womens Clothing
“Large, well stocked store featuring yourhful and trendy clothing for both adults and children. Finding sizes and colors of each style of clothing was easy and much appreciated.Liked the spacious aisles and well stocked displays. The style and quality of the clothing were better than expected. Pricing was good and gave good value for the purchases we made. If you sign up for a free membership at the register, you'll get a 10% discount on your first member purchase. The only thing missing were a couple of chairs here and there to rest tired mall feet. ?”
“Been coming to this urban for quite a while now and I gotta say the workers I see everyday there for the past few months have been working extremely hard and you can see it. Me and my mom see the same 3 faces like everyday a young lady with glasses always finds everything I need when I ask, and I always see this kind guy with braids who I've seen just about everywhere in the store running to help a customer! It's nice seeing such amazing workers work through times that are really busy!”
“Okay... I'm going to say this, what has happened to greeting customers and having enough help on the sales floor who can at least say hello. Here's what the store was like today 4 shopping customers, 4 sales associates 2 at the register one ringing and one holding what a appeared to be a send sale or a customer hold. She stood there waiting for #1 to finished that transaction.... looked over at me three times never acknowledging myself or the custmer in line behind me. A siimple hello or "we'll be right with you" One associate came out of nowhere to help at the register...one was tasking . Now the with state of country I would think we would all be a bit cheerful when we have customers in the store.As a former store manager....I would be very disappointed in my staff if I walked out and didn't see customers being helped, greeted and thanked for coming in. Yes tasking is part of the work day I get that...I do and with budget cuts one has to task during business hours but still greeting customers is a must. I greeted custmers there today that have been my customers in past years.Now on a high note the young lady who came out of no where jumpingonto tbe register calling me over, she ordered the jacket that really don't need but loved the color... and she was engaging, I left the store happy that I took the extra 20 minutes to drive over to the mall to touch the new fabrics and gaze at the fabulous spring colors instead of just ordering on line.”
“Singular pieces to die for. I have loved this store for years and own many merchandise. I would wear those pretty floral dresses on safari, with the Lion King in hot pursuit. BTW the posh-jungle vibe inside the store is just right. Campy in a fabulous way.”
“Absolutely the best leggings money can buy! I have been a big Athleta fan for a few years now and every sweatshirt I've bought from them is still in great shape!”
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“I recently had my pants tailored by Miltes, and she did an outstanding job! Her attention to detail and skill are impressive, and she was very friendly and professional. I highly recommend her services .”