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October 2023 by mary collier
The pharmacists Chris and Stephanie have been there for years. Always knowledgeable, helpful and more than gracious. Molly Collier
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June 2020 by Bianna A.
I have never in my experience been yelled at by an employee but today marks a first in that category. I wanted to get lobster because they're on sale. Usually the employees have no problem with allowing me to point out which ones I want but this lady was quite angry. When I asked her to please pick a certain one out she slammed her hand on the table and screamed that they're all the same size...which they're clearly not but I didn't argue. Instead, I left the store and didn't purchase any of my groceries... very awkward and uncomfortable experience.
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October 2019 by Kate B.
Worst shopping experience. This is my third time in this place and every time it's a horrendous experience. I can't even believe I'm writing a review, a bad one for a grocery store. This is what this place made me do. They have great produce, especially the organic items, it just isn't worth dealing with the rude and unpleasant staff. I started helping out bagging my own stuff while he was taking FOREVER to scan items, then at the end he just stoped everything and was pushing things closer to me to bag them!!!! I cousine believe it! I then stopped to pay and he just stood there waiting. I stopped too and waited for him to finish up. He took another 9min to bag 3 bags only. Going back to the wonderful Star Market!!! Enough of this!
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June 2019 by Birdie M.
The natural foods selection was larger than most Stop and Shops and well organized. They had a decent amount of organic and different (eclectic) produce. The store was decently clean although as ALL Stop and Shops need an update to the bathroom most including this one having to walk to the back of store behind the deli, down a hallway. It has a dungeony feel and the layout makes no sense with the paper towel and air dryer literally 8 feet away from the sink. Having hooks on the bathroom door would be ideal for your jacket/purse/cloth grocery bags etc. Also they don't have gender neutral bathrooms yet, which I'm sure will have to be a major overhaul that every single person will appreciate. The staff I dealt with were friendly and personable which is almost unheard of at stop and shop so bonus points there for sure! It was not a hassle when I asked for a rain check and the person at the service desk was on break. Most Stop and Shops would say too bad you're not getting a rain check. Sad but true. They were redoing the gravel in the parking lot which made parking a bit difficult. And the actual customers going into shop are in a big rush and very rude. Says more to the townspeople rather than the store. But overall I would be back. Had most items I normally buy. Would just like an increase in their organic produce and natural foods section.
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May 2019 by Lynne L.
What a sad place. They have some great staff but there is clearly no inspection by management. Example, tonight I bought a bag of mussels. It is May 4th. The shellfish tag said the mussels had been harvested on April 14. Delivery to the store, April 24. I threw out a dozen dead stinking mussels. This would never happen at Wegmans! Kill anything fresh, supply the dry goods and call it a day. You clearly don't know how to manage seafood so give it up before you kill someone.
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January 2019 by Marci S.
I have been recently shopping at Stop and Shop and they are improving their operations. They now have the scan stations where you can scan and pay for your own items (sometimes a faster route or you can take your time - you can look at it both ways). Prices can be competitive but as with any shopping, you have to know your items and prices as to accurately compare.
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January 2019 by Tina R.
The Stop & Shop in Natick is terrible, especially the check out lines. The lines of customers waiting to purchase groceries are always long, but managers won't add more cashiers to closed registers. Also, one bagger in particular slows everything down as she has to ask twenty questions about bagging groceries. She'll ask "I'd like to put this item in this bag, is that ok?". If she can't figure out how to bag groceries, why is she assigned that task?
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December 2018 by A K.
We shopped at this store at around 9 pm on Thursday Dec 13, 2018. Only one lane open to checkout - the cashier had a bandage on her hand and was scanning groceries. My husband and I had to pack our own groceries. While this cashier was struggling, 3 employees (1 fat woman who looked like the manager with short hair and 2 other female employees) were chatting away just a few steps away. They had no interest in helping this cashier or seeing whether the customers were getting good service. I got so angry looking at those 3 women because theyre probably collecting a paycheck by being lazy and ruining the image of the Stop and Shop brand. As is the Stop and Shop brand is going down but this location in particular is really bad. Never again. Wegmans for us! Spare yourself the trouble and go to Wegmans in Chestnut Hill. Atleast you'll be served by humans and not these lazy creatures.
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December 2018 by Vivian C.
This is a limited review of the Stop & Shop location at the Natick 9/27 Shopping Center. I haven't hit this shopping center in a while - in the past, my stops have been for the old Building 19 around back. But if you find yourself on Route 9 on your way to hop onto the Turnpike, and you need a card or a gift bag - this Stop & Shop is an option. Just check out aisle 15.
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October 2018 by Joe S.
What an abysmally miserable place to go to. First and foremost, the store violates health codes. After reporting a dog in the store (no vest, not a service dog, just a pet), I was berated by staff for the report instead of them taking action. Had to have a manager explain to the employee that no, dogs are not allowed in grocery stores. Otherwise, everyone is just rude. They will bark orders at you instead of asking you to do something. You will get bumped into without a word of apologies. The words "please", "thank you", and "excuse me" are rare from employee's mouths.
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October 2018 by B C.
This place is run by a bunch of mouth breathing dolts. Rude, inept and obliviously the number of customers having to wait to check out, closing lanes whilst people stand in them. No apologies. Who the hell wants wait 20 minutes to pay for their groceries?? Management is too busy on their phones and chatting with one another to see the chaos that's ensuing! Not a good place at all. WORST CUSTOMER SERVICE IN THE METROWEST!!!
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August 2018 by Stewart R.
This review is about the pharmacy. At first they were really good. Stephanie and the tall guy with glasses would go out of their way to help. During the week there is a pharmacist or assistant with her hair pulled back who has to be the nastiest person I ever met at a pharmacy. Despite coughing up blood tonight when I went to get my meds I just walked out. I am not going to deal with her. Last I dealt with her she refused to give me my NON NARCOTIC meds without an ID although I have been getting my meds here for years. I told her to go F off and walked out. Tonight I had to pick up meds for my lung issue. She was there and just as snotty as ever. Apparently she doesn't want to fill my script. Whatever. The tall guy just ignores the situation. So I have to wait until the weekend to get my meds so that she is not there. If anything happens to me it's on you! This woman MUST be fired!
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August 2018 by Ed D.
Mike is the worst manager here. Arrogantly behaves with customers and a place like Stop and Shop shouldn't keep him as a manager.
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May 2018 by Chris M.
Give us plastic bags again...paper bags are the biggest inconvenience. If you're gonna totally rely on them, at least make the bags strong enough to hold a gallon of milk. Paper bags are the biggest nuisance and also slow down the lines significantly. There isn't enough room to put the bags when all the items are still coming down the belt. Then you gotta shove em in your cart and that's another problem.
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February 2018 by Meaghan P.
The stop and shop in natick needs to put their cash registers back to the way they were before they changed the whole store because it's too crowded now. Their cashiers take too long bagging groceries and the lines get way too long now because of that. I think they should go back to the way they had the cash registers 1 person rings up the groceries while the others bag them. It will cause a lot less traffic near the registers. And their fruits and vegetable section needs to be rotated because I keep finding rotten moldy fruits and vegetables when ever I go there.
