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December 2023 by Matthew L.
I like to frequent these places over others due to them being a smaller business chain. However here are the issues I have with all of the locations including this one. The staff at these places is mediocre and not very helpful and their inventory is poor. I went to buy dry dog food here and they are always out of the kind I want, the staff is clueless as to when it is coming in and the shelves are not stocked and the place just cannot compete with the larger chains like Petco or Petsmart when it comes to the stuff I need. Plus in comparison to those other chains staff, these places must hire the leftover no offense), because from the counter staff to the staff in the store, they are mostly lost. I think I may stick to the larger chains.
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December 2023 by D.J. L.
The lazy checkout clerk charged me for 8 cans of dog food when they had a promotion that said buy three cans, get one free. I just checked my receipt. There are many other pet supply stores in the Natick area. Avoid Pet Supplies Plus.I tried to submit my concern to your website that you referenced below before imparted this review - and I kept getting error messages - I was unable to able to submit my cellphone number, but for some reason it accepted my email address. I hope they will reply.
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November 2023 by Laurie K.
Our Shih Tzu looks so good today, thanks to a wonderful appointment with Emily! He couldn't look better! Patricia, who has been our groomer in the past, and Emily who did today's grooming, both show a lot of care and patience with our generally cooperative but still somewhat reluctant one year old pup. They groom the dogs one at a time so that your dog doesn't have to spend the whole day at the groomer--two hours and they're done! We're very happy with using Pet Supplies Plus Natick for our grooming and highly recommend them.
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November 2023 by Diane Lovelace
I have to say that I was greeted as soon as I walked in the store. I visited the Natick location not knowing there is a few locally for me. Love the whole being called "Neighbor" thing. The assistant manager named Art is a sweetheart, very knowledgeable and helpful! I'll be back!
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October 2023 by Big N.
I would like to thank the honest and top of the line staff here for their usual great service and product but especially yesterday when my Fiancé who is a senior with a disability forgot her phone at the store which she just bought and couldn't replace if she lost it at the counter while checking out, the quick thinking staff member contacted us immediately and I returned to the store and my Fiancee was so relieved you just simply made her day. Thank you for your honesty and integrity! I hope the manager of this store gets to read this and thank them for me !
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September 2023 by Patrick Shea
Lol, idk if anyone works here, it’s a find it yourself type of deal but the prices are fine and everything is usually in the right where you’d guess it is
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August 2023 by Jaden Miriam Kohen
The self-wash is hit-and-miss on cleanliness since people don't clean up after themselves.I drive from the city just for the wash, so it is frustrating when it is disgusting, sloppy, soaked and/or out of towels.
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August 2023 by Rudge M.
The store not only had the product for which I was shopping, cat litter, but a team member loaded my cart and helped load the cat litter into my car. I have a problem with lifting heavy things and this was a fantastic service.
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July 2023 by Lian Abyss
Store hasnt been the same, something changed in the past few months. Though the employees have been lovely. There is a young girl, I think her name is Eliana, she was very knowledgeable about all the animals and so helpful, she carried a big bag of bird seed to my car for me.
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July 2023 by Brianna Cristoforo
I did have a good experience with PSP in Natick until today, went in to get another fish and asked a guy if he could grab me a fish and he said he couldn’t because he was allergic to water and the person who can get the fish was out taking out the trash and would be out in a minute. Waited about 10 minutes and nobody came so we walked up to the front to ask the two people standing at the register, they then told us the people who could get fish were blow drying a dog. We waited about 10 more minutes and still nobody came even after the employee who was allergic to water used his walkie talkie to request customer service at the fish tanks. Ended up leaving after 20 minutes empty handed. Not what I’m used to from PSP. Very disappointed.
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June 2023 by Logan Snow
The best pet store around! I have 3 cats and 2 dogs. All the stuff I need for them here. My dogs love coming here! Thank you!
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June 2023 by Lev R.
Great service. They always call if items out of stock. Very friendly crew. I recommend this store,
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May 2023 by Sabine De
There always so sweet to Caponè & I an aware that hes a rescue, my baby is verbal but does have a protective bug towards other dogs so he barks at them a lot he doesn't mean it..but thats my baby imma stick beside him!!?
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March 2023 by Eliene Albuquerque
I brought mt puppy to be washed and groomed for the first time and had a great experience. I will be back
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March 2023 by UncleDude ..
Now that Loyal Companion is closed, I have to trek a little further to Pet Supplies Plus. I have been here a few times in the past and the staff is always very helpful. This recent visit was no exception. Came in hoping to find the 3LB size Stella & Chewy's Frozen Raw Patties - Dandy Lamb. They don't seem to carry the 3LB version, just the 6LB version which is a much larger patty. The cashier was helpful in trying to locate a 3LB bag, but it wasn't available. Ended up trying out a bag of Primal Frozen Raw Lamb Patties. So far, she likes it. I may rotate the brand between S&C and Primal from now on.
