-
September 2024 by Reilly Lynn
Brendan is amazing! Ask for him in you need help! He went above and beyond helping me find my past purchases to do an exchange. He was wonderful!
-
May 2024 by L S
Jcrew what has happened with your employees?! I really like your items however I have shopped here for years and always had such awesome customer service. It was worth taking the trip to the mall. This new staff, one woman with blond hair in particular, are polar opposite of customer service to say the least… incredibly rude and abrupt for no reason at all I honestly don’t even know what to say about my last two experiences in your store
-
March 2024 by Chris Kim
The natick jcrew gets a solid two star because of one of the employee that works there. I’ve been shopping at the natick store ever since they opened and there is a this one employee w blond short hair SA and she is the worst!!!! She checks you out up and down before welcoming you, she stands around the checkout line doing nothing even when there is a line, she doesnt even acknowledge you when you walk around her- doesnt offer help and when you do, she acts like shes too busy to help you. She’s been rude countless times in my shopping experience that i feel so strong to write this review. Please! You make minimum wage working at jcrew please dont look at me up and down as if you’re better. Def need to drop the attitude.
-
March 2024 by Christin Kim
The natick jcrew gets a solid two star because of one of the employee that works there. I’ve been shopping at the natick store ever since they opened and there is a this one employee w blond short hair SA and she is the worst!!!! She checks you out up and down before welcoming you, she stands around the checkout line doing nothing even when there is a line, she doesnt even acknowledge you when you walk around her- doesnt offer help and when you do, she acts like shes too busy to help you. She’s been rude countless times in my shopping experience that i feel so strong to write this review. Please! You make minimum wage working at jcrew please dont look at me up and down as if you’re better. Def need to drop the attitude.
-
December 2023 by Jaya Wen
Good sales
-
November 2023 by Kosi Onyeka
Brendan was super helpful and informative. He took his time to find pants that’s fit me right. I truly appreciated his help!
-
December 2022 by Hannah
Absolutely wonderful! As a trans woman shopping for clothes, I obviously have my own anxieties over the process, but everyone was so lovely. Picked up a couple items that are fast becoming favorites.
-
March 2022 by Hannah Manns
Absolutely wonderful! As a trans woman shopping for clothes, I obviously have my own anxieties over the process, but everyone was so lovely. Picked up a couple items that are fast becoming favorites.
-
February 2022 by Naiara Fuentes
Just great!
-
March 2021 by Lux Llama Productions
A nice go to clothing store
-
March 2021 by Pwaaool Htims
They didn't have ice cream.
-
December 2020 by Morgan McDaniel
Overall poor customer service. Seemed more focused on tasks than actually helping customers.
-
December 2018 by Dave Ekrem
It's J crew.
-
December 2011 by Tylden Dowell
I bought a watch from J.Crew about a year ago and recently found that it wasn't keeping good time. It wasn't the battery, and so I was apprehensive about approaching the store for a replacement. I didn't even buy it at the Natick store, and didn't have a receipt when I went in to ask about it, and the woman behind the counter replaced it on the spot, no questions asked. It was one of the easiest and most pleasant customer services experiences I've ever had, especially considering I thought it would be difficult. I highly recommend the staff at this location.
