-
August 2023 by Katie Roche
Rude sales associates who tell you what looks “good” in their opinion and don’t listen to the customer.
-
September 2022 by Rachel Silverman
I had the pleasure of working with Josephine. She was very quick to ask me if I needed assistance and helped me every step of the way. I was shopping for my first professional suit and went in assuming I’d buy a black or houndstooth suit. Josephine recommended a green suit (Ann Taylor calls it “soft pine”). Although I was originally skeptical, she insisted and I was pleasantly surprised. The color was noticeable but not tacky. The suit was also tailored beautifully! In fact, the suit helped me stand out at my interview and I believe it was one of the reasons I got accepted to PA school! I could not have done it without Josphiene.
-
August 2022 by babushka
Purchased myself a nice delicious juicy pretzel. The lemonade is baby bablinchi
-
July 2022 by Alva Tan
Terrible customer service! My mom kindly asked a question about the discounted price on a shirt, the manager treated us with nothing but rudeness even though she’s the one that got the simple math wrong, and gave us a nasty look after we decided to walk away due to her horrible attitude.
-
May 2022 by Rachel S
Joan and Jennifer at the Natick location are absolutely horrible and are nasty. They treated my daughter and I with nothing but meanness and judgement. In this day and age, old cows should not work in public servicing roles if they’re not used to disabilities. Ann Taylor, do better. Training and better hiring. I’ll never shop there again.
-
May 2022 by Lyslei S
A review for KILA from Ann Taylor at Natick Mall in MA. I went into a lot of trouble signing in to my account to leave this review because she deserves it. Kila is a personification of beauty and excellence. Over a week ago, she got my information, and she said that she would look up elsewhere if she could find the dress size I needed. That particular size did not have at her store or online. This past Saturday, she did call me indeed with the dress size that someone had just returned. I could not come over the weekend, but she saved it for me until Monday. In addition, Kila held for me a beautiful black tweed jacket (Channel like) in my size from online returning. How thoughtful! I was beyond amazed by her keeping me in mind. I had never been a big shopper at Ann Taylor before. But now I am a customer because of Kila. She sure left an impression on me. Besides, she helped to stylish the outfits with shoes and so on. I loved the experience. The professionalism was equivalent to $$$$ price tag boutiques. I love Beauty and Excellence, and KILA sure has that. We need more people like that in this world who also appreciate excellence. And that's why I am taking the time and trouble to write this review, to both thanks KILA and let her being an inspiration to others.
-
May 2022 by Kate Pendse
Inconsistent pricing in comparison to the website. Most options on website are not available in store. The staff is not very enthusiastic in helping clients.
-
April 2022 by Charlotte Lo
Rude customer service. They didn’t even greet us like respectful human beings in the fitting rooms. The retail clerk just shouted, two more, two more (as in two more fitting rooms available). ?
-
August 2020 by Kaushik S
Decent collection but the people there go above and beyond to help customers. Really loved the people working there
-
February 2020 by Mark Alcarez
Friendly staff and good buys for items on sale.
-
February 2020 by lil s.
Terrible service. I purchased a blazer that was soiled and didn't have a tag. I didn't realize until I got home that it was stained. Promptly returned it a week later. This cranky older saleswoman gave me the worst attitude when I returned it. Basically accused me of having worn it. Horrible and shame on Ann Taylor for selling merchandise in such condition and to blame a loyal customer! Shopping elsewhere I'm valued.
-
March 2019 by Michael Hannigan
She was one of the greatest singers in my parents' time. Her daughter, Liza was also a magnificent actress.
-
January 2019 by Satyadarshi Mohanty
Sales person very unfriendly - My wife had visited the store a few weeks back and had a question about a coupon that we received. To make sure she could use the coupon, she 'dared' ask the sales'man' on the shop floor who started to say that she needed to read what was written on the coupon and was extremely rude and unfriendly through the exchange. This was a simple ask that would have helped save time and effort for both the shopper as well as the cashier. We have had better experience with shop floor sales people at Ann Taylor Factory store than at this store.
-
January 2019 by Teresa Areia Blair
I'm a size 12. Ann Taylor has only clothes that are for people that are smaller than me. I prefer J. Jill.
-
June 2018 by Maya penyok
Terrible selection.
