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June 2023 by I'm brOKen.
These people has been calling the wrong number since last year. I didn’t know this was a hotel until I search it up. Every time I answer their calls it’s like a set up for scams. Horrible service even though I’ve NEVER been there. The lady was so rude on the phone thinking she can have her bad day taken out on me. Your snarky attitude will get you fired one day. Get better.
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June 2023 by Leah Fleegle
Service does not match the price. We were staying in the residences and a housekeeper barged in completely unannounced. No knock, nothing. The next day we made sure to put the do not disturb tag on because my husband had an important business call and they came in not once, but twice. Our keys stopped working and it took us 3 different visits to reception to convince them to replace them. They argued with us and insisted that we just weren't using them right. Even if we were in the wrong, why argue with us? Replacing a key is a simple gesture to make your guest happy. If you are like us and look forward to impeccable service when you spring for a nice hotel, keep looking.
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June 2022 by Patrick Downs
Very rude and pretentious staff. Felt like I wasn't "worthy" of staying there
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June 2021 by Ken Schutt
Great property and exceptional staff
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June 2021 by Marvin Andres Ruiz Padilla
This an elegant place to be, exceptional service, nice warm service, food is yummy ?
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June 2020 by David Churbuck
A great refuge in the off-season
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June 2020 by Devin Ruiz
I visited for 2 nights with my girlfriend, and we truly loved this hotel. The grounds and building are beautiful, the room was classy and spacious, and the staff were extremely friendly. They offer coffee and pastries in the lobby every morning, port wine and cheese in the evenings. They have bikes to borrow for free, including helmets. They will also drive you or pick you up from anywhere in town. Lastly, they will let you borrow one of the hotel BMWs for 1-2 hours if you want to test drive it anywhere on the island. Really a great hotel with lots of thoughtful extras.
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June 2019 by sharon fritts
We have never stayed at a place that was as lovely, in every single way, as this place. We were treated as royalty. The room was beyond all expectation. The room service staff was as kind and helpful as family. The hotel manager was helpful and was doing all she could to make our stay as pleasant as she could. She went BEYOND kindness. We HIGHLY recommend this place!
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June 2019 by BS Clair
I'm a travel agent. I sent a couple there for a 4 day end-of-summer stay with their 3 young children. In the 11th hour of doing their reservation, they told me they actually intended to stay at Martha's Vineyard -- but the die was already cast. The bottom line? They L-O-V-E-D White Elephant Village! They gushed about the place and the great dinner arrangements the concierge desk coordinated for them. THANK YOU for taking such great care of our VIP client. I cannot wait to send another client there.
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June 2019 by Tushar Kumar
Place has definitely gone downhill since last visit 5y ago. The prices in the summer are almost $1600 per night and do not reflect the quality of service. As an example, they forgot to pick us up at the boat dock. On the trip back, they forgot our departure time and no driver was available, we had to Uber. The rooms remain nice, but design flaws like leaky shower doors and poor hvac kind of ruins the charm.
Front desk is poorly trained. The following was overheard as a conversation:
Manager:did we forget anyone at the dock
Lady: a few people
Manager: oh well, maybe better tomorrow
Lady: sure I guess
Nantucket is expensive in the summer without a doubt, but despite that there are better places to stay than white Elephant village.
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June 2019 by Maxwell Weinbach (Max)
On the first night there was an issue with getting into the pool but besides that the stay was great.
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June 2019 by Alrick Francis
Firstly great staff, clean surroundings nice place to visit and great food.
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June 2019 by Chris Williams
Very nice place. Staff was very nice and helpful. I love this place
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June 2018 by Curt Raffi
So here's the secret....The Inn and The Village Residences are separate buildings and facilities. Although you might think it's all one contiguous facility there are differences.We stayed in the residences of the village, however the restaurant is in The Inn. The rooms (Residences) were quite nice with a separate sitting area and gas fireplace separated by a small hallway, a bathroom, and a separate bedroom with a door. Hallways and most of the rooms are painted a bright nautical white. The sheets and beds are quite soft, although for those of you looking for back support, they are not always the best for your spine. The hotel lobby staff was very pleasant and helpful. You'll also find local newspapers, The Wall Street Journal anf the Boston Globe in the lobby of The Inn and Residences along with coffee and lemon flavored water in the morning. For those of you who require a caffeine induced kick every morning please note, there are no coffee makers in the room. That is correct...and almost inconceivable today. If you do want to get dressed and go down to the lobby there is a Keurig machine and the ability to make your own coffee. For those of you who want to wear your robe and snuggle by your fireplace and not see a human being until you've consumed 16 oz of delicious caffeine, you're not in luck. Food all seem to be quite well done and the staff remained attempted from morning to night. At our event in the function area they served Lobster sliders for lunch... delicious! All in, it was a very quaint New England experience with a modern island luxury twist. I'd rate the experience an A.
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June 2018 by Jeremiah Stratman Electrical Services
It is the nicest ,most well staffed, family friendly hotel on the Island . Amazing service and accomadations.
