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January 2024 by Virginia Murphy
Lovely shop with beautiful clothes and kind, helpful staff - they do an exceptional job at wrapping the gifts!
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December 2023 by Margie M.
stopped in to the nutshell today and couldn't be happier with the ten gift presents I left with, all wrapped and ready to go. the women were super friendly helpful and patient. they took the pressure off and I'll be back!!
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October 2023 by Eileen F.
Stuffy and overpriced. You'd think a store that specializes in children's in items would be more welcoming to parents than come in with their kids. Also, any place that has an "exchanges only" return policy only cares about getting their money - not your satisfaction. Beautiful stuff in there, but you can get it someplace else without the attitude. I live around the corner and love shopping local but I'm a set with them.
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September 2023 by Jim Finn
What a lucky shop to have so close to you. Oops Sunday morning birthday party. No present. Drop by and grab what you need. And very cute clothes. Good job!!!
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February 2023 by Gwen Sregnier
This place is made for grandmother's. Indulge your grandchild
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November 2021 by Jacqueline Fitzgerald
Love the Nutshell! Everyone is always so nice and helpful when I go in there! I also LOVE how they wrap any gifts that your purchase for FREE!! So convenient!!
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August 2021 by katherine k.
After years as a customer at the Nutshell, I'm finally writing a review after an aggravating experience today. The Nutshell is Milton's go-to toy shop for endless birthday party gifts and holiday presents. Prices are higher than Target, but the selection is good, they wrap gifts nicely, it's close, and I like supporting local businesses. The biggest problem with the Nutshell is the way shop staff treat and interact with customers. Smiles are hard to come by, asking for help makes you feel like you've put them out. The overall vibe is unwelcoming at best. It's better now that my kids are older, but when they were smaller I was always worried we'd get kicked out for normal kid behavior. Still, we keep going for the reasons above, and we hold our breath until we leave. Today, though, my 8 year old daughter and her older brother went into the shop to spend a bit of birthday money. She picked out a $9 pop-it-style fidget spinner and a couple of other things. When the kids started to play with it, it was clear it wasn't great quality and the plastic was splitting. They returned to the shop within minutes and asked for a refund, only to be told it was final sale and they could choose another. They did, and that one was also flimsy. Minutes later, I went up myself to ask for store credit, and received the coldest treatment and inflexible response. I insisted and explained that if my daughter was going to spend her $9 at the Nutshell, it shouldn't be on something that was going to break by the end of the day. The woman huffed and shuffled my receipt, and said she'd be willing to have my daughter choose something else right then. I explained we didn't have time, but would return if she could give us store credit. After more back and forth, she then gave me a cash refund. We spend hundreds and hundreds of dollars there every year, are loyal customers, so I would have expected them to want to make sure a child was able to leave with something that would be of decent quality. We show up every time with smiles, cheerful hellos and thank yous. I'd expect a minimum of courtesy and kindness in return. It's an absolute mystery why people running a toy store are so miserable.
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July 2021 by Bria M
The Nutshell is the best! They make it so easy for me to get gifts for the numerous children’s parties I attend yearly. Whether it’s a helpful salesperson in store giving me spot on suggestions based on the child’s age and interests, or the efficient over the phone service where my gift is waiting for me perfectly wrapped when I come to pick it up. I love the Nutshell and would highly recommend shopping there.
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May 2021 by Sarah Fortino
What a lovely children's shop! Great options for all kinds of special occasions. Unique Boston t-shirts and PJs!
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October 2020 by Carolee Moody
5 stars.Will always shop here.
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June 2020 by Moe C
The Nutshell in Milton was there when I needed some gifts for my grand kids when everything else was closed. I picked out items on their website and Nancy, Kim and Courtney took my order over the phone and gave me great suggestions for age appropriate gifts. They wrapped and delivered everything for 2 separate deliveries. They have a great selection and provide the best customer service, they are the "best"!!Thank you for making my grand kids day!!
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June 2020 by Tari Crowley
Always have an amazing experience when shopping at the Nutshell. The folks that work there ALWAYS go above and beyond to help me find the perfect gift. Highly recommend this adorable Children’s store to anyone!
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June 2020 by Mary O.
I would give ten stars if I could! This store is always my go-to for all of my friends' kids' gifts and they are always a hit. Today I panicked because I got a late invite to my best friend's son's barbecue tomorrow (a Sunday). At 3:45PM I called the store (they close at 4PM) wondering if they were open on Sunday. Due to Covid19 they are having limited hours but Nancy immediately volunteered to help me pick out a gift and then DELIVER it free of charge to my house in Quincy. Above and beyond! Also they do free gift wrapping which is a huge plus! So important in these pandemic times especially to support small businesses. I will forever be shopping at the Toy Chest in Milton, MA!
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May 2020 by Kate McDonough
Nancy & Kim from The Nutshell were wonderful in helping me get a special First Communion gift. They delivered it free, unwrapped... so I could look at it .... AND included box and wrapping paper . They made not only my day, but also the day of the little girl who received it!!! Thank you sooooooo much!!!!
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May 2020 by Kerrianne Doneghey Rush
The busy bags are great! Plus the free delivery and personalization, was such a bonus touch!
