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November 2023 by D A
Slow service due to one clerk
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June 2023 by C H
Horrendous customer service. They lost sensitive information (names, addresses, social security numbers) of our condo association trustees. No explanation, no apology. Due to this and several other mistakes we were forced to end our relationship with citizens.
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February 2023 by paul dolan
Worst experience ever. They wouldn't cash my cheque because it was over $2000. Said they wouldn't have enough cash for other customers. Would close my account and go somewhere else.
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August 2022 by Shafia G.
This branch is terrible. The manager Jeffery is super unprofessional. He did not try to resolve my situation. He also accused me of saying things I did not say. He went ahead and decided to charged my account without my consent- which is illegal. Additionally, he hung up on me. He’s a coward and should not be a manager anywhere. Avoid this branch if you can.
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June 2022 by Happy Zone
Slow and seems like they are trying to upset customers! Jeffrey in customer service literally went out of his way to have me wait, checking for appointments so he could bump be. Mind you not a sole waiting for him other than me. I was there for a new card that the teller should have been able to do. Not at all impressed with this branch.
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February 2022 by Shafia Gray
This branch is terrible. The manager Jeffery is super unprofessional. He did not try to resolve my situation. He also accused me of saying things I did not say. He went ahead and decided to charged my account without my consent- which is illegal. Additionally, he hung up on me. He’s a coward and should not be a manager anywhere. Avoid this branch if you can.
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September 2021 by Brandt E.
What a useless group of people, there should just be a sign that says call the 1-800 number if you want to get anything done.
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July 2021 by Johanna Washington
I called citizens this morning. I was on hold for 15 minutes. I spoke with Charlie who said he would stop my monthly transfer of money into my savings account. He didn't stop it! Thanks for nothing Charlie! Smh
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October 2020 by Jamie M.
This bank ...let me clarify THIS BRANCH...is ver poorly run...the first time I did any business in there the manager berated this female employee right in front of me and anyone who else who happened to be in the bank...I found it highly unprofessional,but had to hurry to get to work so I told myself to mind my business...(I'll get back to that same manager in a minute...every other employee who I have engaged with have been the upmost professional.....anyways I went to the bank today it was a little crowded...so the manager see this first come out her office then goes back in ....after about 5 more people come in I knock on her window....there were two tellers and one banker.....but one teller had what looked like a commercial account with small bills so it took longer than usual not a problem....so this Kanye's the same one ...finally comes out her office and directs a Caucasian lady over to where the bankers sit and proceeded to help her....I told her excuse me this gentleman was first ...she then says NO SHEWAS HERE FIRST...I said well if you really wanna get technical I WAS HERE FIRST...but since he's elderly I let him go.....ok so after she takes the lady she takes the elderly gentleman....he was so not pleased with her work he waited for the other banker...who gave him exactly what she needed....the elderly gentleman then asked me what couldn't she do that ...she's the boss...I said she could she just chose not too....so now it was my turn I...I had questions about a safety deposit box....she tells me ooh no you have to have a appointment for that..I then ask her when did that practice start...she said ever since COVID....all the way through....I said that can't be because I opened my box in June and when I specifically called and asked if I needed a appointment...I was told no walk right in....when I told her that she refused to help....I was upset held my composure and spoke to a gentleman who also works there by the name of Thomas Stein....mr Stein took the time to explain the situation in a respectful, professional manner....I really appreciated his professionalism.....the manager who is very rude,disrespectful and Very,very unprofessional her name is FLORENCE CELANO...the way she treats and talks to people is irresponsible and unforgivable...as I said earlier in the post I saw her verbally talk down to one of her employees.....as I told her you talk to people like they are nothing ...I have THREE..different account in this bank as I have been a loyal customer since they were BOSTON FIVE...way before you worked there....just because I didn't have on a suit and tie does not mean that you can treat me or anyone else as if there not worth a million dollars......I am seriously considering closing my 3 accounts and credit cards and consolidating them at another financial institution
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May 2020 by krista klopfenstein
Jerry is one of the nicest men. He’s very knowledgeable and he helped me figure out a problem with my little brothers account. Can’t say enough about what a exceptional person. He really cares about his customers. I hope to work with him in the future.
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November 2019 by J Fulton
Trash.
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April 2015 by Mia Miskolczy
App has not done me wrong yet. Love it
