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November 2024 by Cynthia Arbeeny
Essentially zero return policy. I purchased 4 chairs from the Millbury MA store. I had taken pictures of them in the store, however, when I received the chairs the color was not what it looked like in the store and not like the picture I took. I have asked my associate if I could return the chairs for a store credit and purchase something else of equal or even greater value and was told that was not possible. I have purchased furniture from many furniture stores and I have never encountered such a policy.
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November 2024 by Kenny Mctigue
Very nice staff easy process
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November 2024 by Kathy Adams
Salesman was very helpful, friendly and knowledgeable. Not pushy at all. Very pleasant experience
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November 2024 by Andre Gurbanov
Excellent experience! It was delivered in a couple of days. Found a factory defect on one of the chairs - resolved it with just a phone call. They brought the new one in a couple of days.
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November 2024 by Heather Evans
Both the managers that worked with me were fantastic! Having the platinum protect is worth the cost. My sofa was replace and it was an easy transaction right at the store. Great customer service!
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November 2024 by Pamela McGuirk
Great service. Easy to do Business with. You should give a coupon/voucher for furniture removal. Not the entire amount but something. Linda Shays was very helpful.
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November 2024 by Amanda Bellisario
Great selection, friendly staff that are knowledgeable, helpful, but not pushy. They stand by their product and offer excellent customer service during buying and delivery/set up.
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November 2024 by Linda Braga
Salesman Chris was a wealth of information. I haven't bought a mattress in 20 years. He answered all my questions.
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October 2024 by Jen K
Christopher C. in the Millbury store was great. He listened to our needs and help us find exactly what we were looking for.
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October 2024 by John McCabe
Bought a mattress. The salesperson was very knowledgeable and let us take our time to decide. We also got a quick delivery date.
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October 2024 by Andrew Washkevich
Linda Shays was super helpful in explaining what can be configured and made sure it was exactly what we wanted. She gave us space when we needed to sit a talk about things and didn't rush us. I came back the next day and found her to complete the order. I didn't want to pay the extra for insurance , she was able to get it to me for free. Very satisfied and glad we went! Can't wait for our new sectional ?
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October 2024 by Mark Glazer
We bought a recliner, this time, and after a little problem with the battery charger availability, everything worked out perfectly. This was our third time purchasing from the Milbury, MA store.
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October 2024 by sadie saldana
Extremely happy with my purchase my sales woman was amazing Nash was great the delivery team was amazing and did amazing job all together 5 stars hopefully my next purchase is great they did amazing
I appreciate there work and showing up
Amazing
Back for second time to get me and my son’s bedroom set and it was amazing John was great
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October 2024 by Saint Summa
Great service
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October 2024 by Janae Johnston
The Consultant Karen helped out very well with the lease to own option. The team members worked great together with putting the order in the system. I will definitely continue to give my business due to great customer service.