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“I recently purchased a new refrigerator at Percy's, working with Rick Medeiros. Rick was great in every aspect of the process. The delivery process was also outstanding, with the guys installing the new fridge and removing the old one. For my next major appliance purchase, I plan to repeat this process as it was fantastic overall.”
“I would like to thank Monty for the final resolution to this issue. He acted in a manner that was 100% focused on resolution and took full responsibility. The kick plate was delivered as promised and we now have 100% installation of our dishwasher. ThanksWe’ve bought a stove, washer and dryer, and a dishwasher from this store. We live within 3 miles and it’s convenient. We have had a number of delivery and installation issues with our washer and dryer and dishwasher. The dishwasher is almost comical if I hadn’t paid $260 for installation. Originally sent three guys to install the dishwasher, upon completion they discovered that the kick plate was missing and told me that they would be back 8n a week with the plate. After calling the store to scheduled they said they had one in the store and that someone would be over to install. Guy came installed the plate and left. First time I opened the door the plate popped off, wasn’t the right plate. They said they would order me a plate after I went to the store to return the old plate. A week later I called the store and they said they would send someone,out the next day to install the new plate after 11:00 am, which no came and I called at 4:30. They said store closes at six and they would send someone over which didn’t fit our schedule so I told them to just leave the plate on the front porch. Which someone did at about 7:15. Opened the packaging which wasn’t original and discover there were no screws included. Went back to the store the next day and they took two screws off a floor model and gave them to me. Shouldn’t be surprised they gave me the wrong screws. Its frustrating because in my dealings with the folks at the store it appears to me that they are more concerned with figuring out what I could have done wrong instead of solving the problem. We have made 3 trips to the store to solve their problem and have been offered no remedy. I would hope that I would be contacted over the next 24-48 hours with a solution? If not I don’t think I will be shopping at Mannys again.”
10AM - 8PM
1000 Boston Turnpike, Shrewsbury
Appliances
“We have bought our appliances from here and always have had great service. Today Gary helped us out with a washer and dryer, very attentive and listened to what we needed and then made his recommendation…we were sold and couldn’t be happier with all the money we saved! This place is the best kept secret!!!”
“They are absolutely amazing and fast with there work feast and fettle uses them for there trucks and I could not be happier with the service they give us thank you guys so much for everything you do”
“Jack and his son where awesome. They sold me a refurbished washer and dryer. They delivered and hooked everything up and even took the old washer and dryer. Smooth transaction. I will go back for future needs.”
“Nice, local full-service appliance store. I was able to get in, pick out my appliance, pay and leave in under 30 minutes. Rates for delivery/installation are reasonable. Plenty of free parking. Associate was pleasant and helpful without being overbearing.”
“It's a chain hardware store. They have almost everything. Most of the customer service is pretty good, but there is always that one employee that is having a bad day.”
“This place is great! Henry was super helpful, patient & knowledgeable when we ordered shades for our house & office! Great guy! Then Krista was super nice & lead us to Roy who helped us check out. Very funny & super nice too. A+++ service - thank you! :)”
6AM - 10PM
530 Turnpike Rd, Shrewsbury
Appliances
“This place is great! Henry was super helpful, patient & knowledgeable when we ordered shades for our house & office! Great guy! Then Krista was super nice & lead us to Roy who helped us check out. Very funny & super nice too. A+++ service - thank you! :)”
“Great selection of furniture but Theresa was amazing. She really took the time to explain everything to me and answered any questions I had with an honest answer and a smile. I called with a question about my order after delivery and she knew who I was and was ready to help and had a plan of action. I appreciate employees like her! Thanks again!”
“My girlfriend and I have been coming to them for many years. And will continue to go to them for many, many, more. We have bought so many items from them from TV's, furniture, stands, games systems, and other electronics. We have never had a problem with them on anything since we've been with them my only issue is that I wish they would know me by my name but Everytime we go there she is always putting the items in her name and I do the paying right now I have been paying for a PS4 and I'm almost done with the payments.”
“Very satisfied with its garden department! I could find what I needed very easily, and the shelves were organized. Also, their customer service helped me find what I was looking for.
Highly recommend it.”
“Very grateful for this being my go to store.
The staff are helpful and know their stuff. The store is clean with no obstruction but some aisles are narrow.
Cost and quality is great. The timing to get in and out of the store with everything I need is excellent.”
6AM - 10PM
779 Washington St, Auburn
Appliances
“Daniel was extremely knowledgeable and helpful! He took the time to ensure we were getting the exact right tools needed to complete the project. He gave us many good suggestions which helped us get the job done quickly and easily. It was a great experience thanks to Daniel!”
“Would definitely recommend this store. If you need anything in Lawn and Garden-ask for Andrew! He was very friendly and knows how to deliver excellent customer service.”
6:00 AM - 10:00 PM
533 Lincoln St, Worcester
Appliances
“This rating is for the staff that work at Lowes in Worcester, MA. The Lowes company need improvement when it comes to how they want managers to handle their third party deliveries. That said, the staff that works at the Worcester store are terrific. After we had been bumped from the appointed delivery day, Jeremiah not only came through with a solid delivery time (that required talking directly to the person making the delivery) but also substituted a better quality product for us when he noticed that one item was no longer in stock. Jeremiah also called me three hours after the delivery was supposed to be made just to make sure the job was completed and done well. Bravo, Jeremiah. Berenice, a clerk at the Pro Shop entrance, was extremely helpful directing me to were to go and who to speak with. She also noticed I was quite stressed, turned to me and asked, "Do you need a hug?" Her hug made me smile and helped turn my day around. Thank you Berenice!”
“I was there today and a guy name Carlos in the front took care me and I have to said, he was more than nice helping me and answering some questions. Thanks Carlos”
“This is a great Lowe's! I've had some bad experiences with others. I can always find someone to help me, people are friendly, approachable, and knowledgeable.”
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“Pete (the owner) is absolutely wonderful. He took his time to explain every appliance model. We bought a washer , dryer , gas range and dehumidifier and he gave us a great deal. He also gave us 500 in store credit for electric range (came with our home). I love the small business mentality! Wonderful experience!!”