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July 2024 by Hari Raghu
Friendly and prompt service
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June 2024 by Erica Casale
Petco's return policy clearly states
"If you are not 100% satisfied with your purchase, you can return it to one of our retail store locations for a full refund with proof of purchase. Returns made within 30 days will receive a full refund with proof of purchase. Returns made 31-60 days after purchase will receive a full refund as merchandise credit with proof of purchase."
However when I brought an item back to the store, more than 30 days but less than 60, I was told there was nothing they could do. It is not on the exclusion list and when I called corporate I was told they should have taken the item back and I can drive around and try a different store. This is so unacceptable.
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June 2024 by India Nolen
I went to Petco specifically looking for birthday ideas for my dog Charlie ( a few of our neighbors wanted to join us in celebrating Charlie as their sweet pups are his buddies). No less than 3 salespeople asked if they could help me, and took the time to join me in my searches through the store. Folks, please! shop at “ brick and mortar stores” to keep them open and employing staff!
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May 2024 by Regina Sanetti
Fabulous!!! I have two dogs. One is a rescue and terrified of everything, the other is kind of sketchy and unpredictable. PetSmart had always provided our dogs nail care in the past. They changed their policies and were no longer willing to care for my dogs. We cannot express our joy to have found PETCO!! The groomer, Telia, was exceptional! We are so grateful. You are now officially our darling dogs grooming go to.
I was wondering if you could start stocking pet fresh.
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April 2024 by Karla Alfred
Easy to find everything, clean store, employees were super helpful with interacting in specific ways with my puppy, who is in training.
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March 2024 by Pete
It was good, clean. Employees were fairly rude, really don't care to be there. It's a job I get it.
Place is so packed with merchandise you can't move. Not without knocking something over.
If you know what your looking great.
Good luck finding it.
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February 2024 by Brianna Hilow
I wish I could give a better review. I’ve been coming here for years and it has slowly declined. Went it to get some litter for my cat and there was only one employee visible who was working at 11 am. The selection in the store is great, but that does nothing if your customers can’t check out. I waited for someone to come for a few minutes and then decided to leave. I know losing Best Buy next door really shot you guys in the foot, but people will shop if you have people working there so customers can buy things. Unfortunately today, Target got my sale.
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February 2024 by Mo Fish
I got my bird food here.. which was fine.. but I couldn't buy any of the toys. There were wild birds in the store, who've pooped on all of the bird toys that are still on the shelf for sale. Pretty gross. Maybe someone should get the wild birds back outside.
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February 2024 by STEFFANI MAGNUS-REDINGER
Always clean, wide variety and selection. Shelves full. Super helpful staff.
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December 2023 by dan brown
The staff is wonderful in Milford, MA. The selection for cats is horrific! I always shopped at the Raynham, MA store when I worked there for 15 years, but I’m retired and live in Milford, MA now. You have such a limited supply of Tiki wet cat food that I have to shop elsewhere. Most of your wet cat food is only in one aisle, but in one side of one aisle only. Your Milford store lacks anything related to cats and is almost entirely for dogs.I’ve been shopping at PetSmart and using your occasional discount coupons there because you just have no selection.All of your Christmas treats and clothing (which I don’t care about) is all about dogs, not cats. I don’t want to wait in a long line during the holidays and see each aisle as I walk to th le register with dog clothes and treats and beds, etc, but nothing for cats.Sorry to be so negative, but it’s a terrible store to shop for if you own a cat. It should really just be for dogs.
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December 2023 by Robert Thomas
Staff were very helpful. ONly complaint was that the salt water selection was very limited.
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November 2023 by Christina Curtis
Absolute worst customer service/in helpful staff I’ve ever encountered.
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November 2023 by Valeria Lopez
Got everything I needed for my family
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October 2023 by Sean Phipps
Great groomers
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October 2023 by Amy Wila
Bo had a great bath and nails clipped. It was easy to find the treats and food I was looking for
