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August 2024 by Johnelle Bergeron
I purchased a used jeep the beginning of July. They promised to swap out a bald tire, but instead gave me four new tires! About a month after I noticed my windshield wiper fluid would not dispense. I gave them a call and they repaired the windshield wiper fluid line. Very kind staff and salesmen. Junior and Humberto are phenomenal.
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August 2024 by Melissa Farrow
Just bought a Bmw from Fafama. Humberto is a great guy! Kept me informed every step of the way! Highly recommend
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August 2024 by Future
Augusto was very helpful with my purchase. The car is great, I have had it for a couple months with no issues. They went above and beyond with making sure I get the car delivered from Mass to CT within just a couple of days of my purchase. Thank you!
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August 2024 by شنسو بلوم
The worst
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August 2024 by Nik Omek
I will never buy a car from there
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August 2024 by Laiz De Souza
We bought a 2022 Toyota Camry with 38k. Since we left the dealership, the car has been acting up with all the lights on the dashboard coming on. I sent my car to Fafama three times and twice to Toyota, but the car still has the same defect. Now, we have been told that they will not fix the problem, which has existed since purchase, because the warranty has expired. The last time I went to the dealership, Julia informed me that she would call me to send the car to Toyota again for repairs, because it was under warranty from the last repair done at Toyota. And now, this is no longer possible because the warranty has expired. Terrible company, salespeople with no communication, emails never answered, managers running away from you. If you want a bad experience, buy your car at FAFAMA. The problem with the car has been the same since purchase; the company sells cars with problems and avoids responsibility, pushing with its belly until the warranty runs out, so they don't have to do anything else. I repeat, terrible company.
We bought a 2022 Toyota Camry with 38k miles. Since we left the dealership, the car has been having issues with all the lights on the dashboard turning on. I sent my car to Fafama three times and twice to Toyota, but the car still has the same defect. Now, we have been informed that they will not fix the problem, which has existed since the purchase, because the warranty has expired. The last time I went to the dealership, Julia told me she would call me when I could send my car to Toyota again for repair because it was under the warranty of the last repair they did at Toyota. Now, this is no longer possible because the warranty has expired. Terrible company, salespeople with no communication, emails never answered, managers avoid you. If you want a terrible experience, buy your car at FAFAMA. The problem with the car has been the same since the purchase; the company sells cars with problems and avoids liability, stalling until the warranty expires so they don't have to do anything. I repeat, terrible company.
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August 2024 by Shauna Begor
Great experience from start to finish. Humberto Quedevez was very helpful in addressing my needs!
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July 2024 by bruna souza
After a month of choosing a car, I purchased my first vehicle in the United States ? thanks to the great
Service from Humberto Quedevez who answered all my questions and always answered me promptly? thank you Humberto Quedevez and Fafama?????
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July 2024 by Kirsten Eagan
The car I bought here turned out to be such a reliable vehicle that I kept her as a business asset after recently buying a new car.
They lost 2 stars because my salesman Pedro had A LOT to say about Bruno. Pedro had forgotten to get the title to the car I traded in and did not hold back in sharing the personal and business indiscretions when he came to get the title. I will not share what he shared because it’s not relevant to my car buying experience or yours. It does sound like Bruno took accountability for his personal matter and found grace through God…that’s more than many people can say for themselves and we all make mistakes in life.
The car buying experience was relatively quick, a tiny bit untrustworthy, and Pedro did quit his job shortly after selling me the vehicle and ranting about his boss.
The car itself…years later I still love the car I bought from them. It is a car I’ve used for personal and business use. Aside from needing to replace the muffler because of rust (a common Nissan and New England issue), she only needed regular maintenance.
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July 2024 by Brian Bujold
I worked with Humberto to buy a 2015 Explorer. Process was easy, as I had already done my homework before going in. Dealership is busy, so just be prepared. Humberto was helpful, friendly, and honest. Process was pressure less. Even took my trade in, which was pretty near worthless. The vehicle is clean and has treated me well so far. Would have given 5 stars, but there’s a few small mechanical things with the vehicle that, while do not detract from the excellent shape of the vehicle, seem like they could have been addressed before I got in it. Overall though, quality vehicle and thankful for their help!
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July 2024 by Kya Cruz
This place was amazing! They were fast and very nice. Amazing customer service . Very thorough from starting to finish you know what is going on with your service.
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July 2024 by lexi starks
great place and always has answers when asked questions about services
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June 2024 by wagda cleaning
Had an amazing experience purchasing my car with Fafama!
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June 2024 by Felipe Poveda
Awesome costumer service!! Definitely recommend!
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June 2024 by Chelsea Dube
Absolutely don’t recommend going here. It’s been a hassle ever since we got a car from them. They try to pass the buck instead of fixing the problem. 0/10
