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May 2023 by Chrystal Lin-Cabral
Absolutely awful customer service and incompetent people to include supervisor Michael who could careless about making things right that their untrained unprofessional employees in billing have done. They incorrectly charged over $11,000 to my credit card and after calling several times for a refund, the billing support staff completed wrong forms which continues to delay my refund. I've been dealing with these people since 4/3 and its now 4/18 and despite what they call "escalation process" there is still no update. Not only are they tying up funds on my CC but also costing me charged interest on funds that they mistakenly charged in the first place.
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April 2023 by Hilda Bailey
They overcharged me for meds by over 250% compared to other pharmacies. When asked for a break down, tried dodging my calls and made up stories. Make sure you tape the calls, and when they give you a different story the next time, tape that too, and then submit your complaint to the attorney general's office.
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March 2022 by michael jarvis
i would not even give 1 star. 3 weeks calling daily for a medication. These people do not have a clue and trained very poorly. I had spoke with one person Kirk from the resolution team who was outstanding. 24 hours worth of being on the phone with different people and he resolved my problem in no time. unbelievable. i suggest to ask to speak to the resolution team directly.
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September 2021 by Me
Cvs specialty call me they verify it's me and then wants more proof it's me very redundant even 1 str is to high a rating
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September 2021 by Stephanie MacNeill
I have had no issues and the pharmacy always keeps me up-dated on my medication.
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September 2021 by Nidhi Agarwal
I am a high risk patient and I have a medication that needs to be delivered every month. I have to invest 4 hours of my time on calls with cvs to get them to deliver it each month! They do not auto refill it, cancel orders without informing me and my medication always arrives late!!
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August 2021 by Nicole Saulnier
Getting the medication on time hasn't been much of a problem. BUT, the billing of insurance has been a NIGHTMARE!!!! They have no clue what they are doing and they just don't care that they sent you a $500 bill for something that was supposed to cost you $30. Then trying to resolve it takes an eternity!!!!!
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June 2021 by Diana Vergato
Worst pharmacy I have ever dealt with. I have been trying to get a prescription filled for weeks now and still have no resolution. Avoid them at all costs.
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April 2021 by StThomas Aquinas
Worse than described. Hostile to doctors and customers. Who knows how they stay in business.
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April 2021 by Rita casey
This pharmacy filled a 3 month prescription for one month, when called they lied and said prescription said one or three months, I told them it’s always a 3 month, not a new prescription. She then said they had to wait a month before they could reorder it. Yet the same thing happened a year ago and they immediately sent the missing medication. I called my physician office who said the prescription was 3 months and did not say one month. I called insurance who called pharmacy to inquire why it was only filled for one month and they told her same as I was told. I am filing a consumer complaint against them.
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April 2021 by Bill Coyle
I was like 50% hesitant and 50% nervous when my Doctor sent my specialty RX here because of all the really poor reviews. I thought it was going to be a pain to get my RX each month because of the low star ratings but I have nothing bad to say about these guys! I only call them once a month when I need my RX refilled but for everything else they have this like chat feature where you can leave a comment or a question like 'did my Doctor get back to you?' 'When will my RX ship?' After a little while they answer your question for you, I use this features to get updates on the status of my RX. Once my prior authorization went through, which didn't take long at all, they shipped my medication. My RX is refrigerated so I think they overnight it to my Doctor. Either way I just call them once a month to tell them I need a refill and confirm my info then they contact my Doctor and once they hear from her (usually 24-48 hours) and get some info from her they process my order, fill my RX and ship it out. I get text and email updates so I know when it's being filled and shipped and when my Doctor will get it.So far so good with these guys!I will post if there are any future updates regarding my experiences here.
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April 2021 by Bowen Gillie
Like many others, I wish I could give them a 0 rating. Meds are not delivered on time. Endless hours on the phone where promises are made that meds will be delivered by courier (same day) and it never happens. They are playing with people’s lives and they should be shut down!
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April 2021 by Allan Wolf
It's great knowing that if you're in pharmaceuticals you get to have a monopoly. Forcing patients to use you for prescriptions instead of allowing patients to pick where they want to receive their medications.
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April 2021 by Mia castiglia
On hold for over and hour. Called 3x. Finally got through and said they were closed for the night.
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March 2021 by Paul Morgado
This place is the worst to get prescriptions from probably easier to get your prescription off the street they don't care about you been without prescription for almost 3 weeks don't call you don't help you talk to a manager 2 times does not help. Been dealing with this for years just know every time you need to call them you will be on hold for at least a half hour 40 minutes every month and even if they tell you that your prescription will be there tomorrow don't hold your breath.
