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January 2024 by Jack C.
I would give 0 stars if I could . Very poor customer service. I have been shopping here for 15 years. I have purchased 4 grills and 2 gas fireplace inserts and had them serviced from them. I recently went in to make an appointment for my fireplaces due to not lighting after gas company replaced my meter. I received a text from them saying we can come out in about 6 weeks February 29 2024. I went to speak to someone at the register and explained that I use them for heat and a repeating customer If I could get an earlier date. The jerk at the register had a condescending smirk and said can't help you . I do not recommend anyone doing business here. Jack C
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January 2024 by Barry I.
Great service, delivery and support. Bought a XL BGE, was an easy, convent with full delivery and assembly. I would buy from them again.
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November 2023 by Betsy D.
I went to Yankee Fireplace expecting good service and Harry did not disappoint. Knowing nothing about gas "wood" stoves, I only knew I wanted a Vermont Castings model. Harry showed us the stoves on the floor and brochures with other models and colors. He asked good questions about placement and rooms in our house to determine what could work for us. We changed our minds several times about the stove size, color, venting options and Harry patiently emailed proposal after proposal. The one hiccup we had was the day before the installation we got a call saying our stove was back ordered and no idea when one would be delivered to the store. Obviously someone must have known sooner than the day before and now we were being told!!?? We had arranged to take the day off from work, moved furniture and rugs, and were ready to go. Four weeks later with some nagging from us, we had a seamless installation. Everyone from the sales, site visit and installer were friendly, professional, and knowledgeable. Thanks to YF we are enjoying cozy nights by the fire!
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September 2023 by Huckins Towing
We purchased a Gozney Dome Pizza oven from Alan, and the purchase when excellent, thank you Alan!Cooking is like happiness with a Gozney Dome; it starts with a few ingredients and ends with a smile on your face; Cooking is not a chore; it's an art form, and every dish you create is a masterpiece.Tom Gozney’s Dome pizza oven is a 5-star oven, thank you. Homemade pizza is often fun to make and delicious to eat, but a kitchen oven can't quite recreate restaurant pizza that's made in pizza ovens reaching 800-plus degrees. This is where a Gozney pizza oven comes in handy.A good pizza oven can reach high temperatures without the long preheating times and extensive cleanup that standard kitchen ovens require. Plus, a pizza oven is often far more versatile than the name implies. It can be used to achieve perfectly seared steaks, roasted fish with extra-crispy skins, flavorful veggies, artisan bread, and more.A wide range of pizza ovens is available on the market, from brick, gas, or wood-fired outdoor ovens to indoor countertop models. I did a lot of research, two years to be honest! Some are small and portable, and some will make quite a statement in your backyard. After evaluating the market, we chose the Gonezy Dome for many reasons, and we are not disappointed at all; we had some learning curves to overcome, but we have only had this pizza oven for one week, and none of us are disappointed! We’ve made dozens of pizzas in various styles, evaluating for consistency in results. We also measured the preheat time and maximum temperatures. Each pizza was rated on assembly, heat control, performance, and taste.Our Gozney is dual fuel; I have not tried the wood yet but will soon. This pizza oven retains heat and cooks a pizza perfectly, with a crispy crust edge and bottom. We had a pizza party with our friends, they were so amazed with this oven, and I am sure they will be purchasing a Gozney Dome soon (Gozney, do I get a special gift for selling your ovens? Lol)The Gozney Dome is a little pricey, but for what you're getting, it's very well-made and worth it! I am very appreciative, contented, happy, satisfied, charmed, and so glad my husband splurged for this for my 60th birthday!
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September 2023 by James Rice
Yankee Fireplace came and resolved a gas valve that was leaking. Another company didn’t even identify a gas leak had occurred! Very thankful that Yankee fireplace found an issue after we smelled gas. After they fixed we no longer smell gas! Thanks again!
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April 2023 by Barry Botman
Requested a service check of fireplace insert assembly purchased from Yankee. Tech did assessment and said company would get back to us with a quote for repair. It's been 10 days later and have not received any communication from Yankee.
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March 2023 by Anthony Crescimano
We are so happy with our new Heat and Glo gas fireplace. Everyone from Yankee Fireplace and Grill were excellent to work with. The initial consultation through the final installation proved to be easy and painless.
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March 2023 by Erika Richards
The service tech was friendly, and careful to be clean, but did not fix the problem. He was responsive when we called back after he left. He told us it was electrical so I called the electrician who came and diagnosed it is a build up in the embers falling through to the bottom fire box and that by insolating the sensor from the heat, prevents it from turning on the fan. Both the sensor and fan work along with the electric system. I hope Yankee will reimburse us for the visit or come back and fix it.
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February 2023 by Bob Jamison
Our technician was very knowledgeable. He cleaned and tested our Heat N Glo gas insert for our starter issues. We are very pleased and will call on Yankee Fireplace again.
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January 2023 by Andrew Ward
They were great from start to finish. They helped walk me through mantle and door options for my new fireplace. They came to my house to measure the space for the doors and kept me posted on updates as the items were built and came in.The technician did an awesome job installing the mantle and doors and was very quick, thorough, and professional. He even helped put in an anchor screw above the mantle so we could hang a sign.I highly recommend Yankee Fireplace and will be going back in the future if I ever need anything else.
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January 2023 by michael chille
Yankee fireplace came during their set time for the appointment. The Technician was prepared, knowledgeable of my request. Installed the part quickly and cleaned up the work area as if nothing was done. Thank you
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December 2022 by Merrill Kohlhofer
Our experience has been completely different as we try to set up routine maintenance to allow us to use our ggvas fireplace again. Left a message through their website, got no response. Tried to call them, no way to talk to a live person, got directed to leave a message through the website did that again, again no response at all. Now trying to find someone else to provide service.
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December 2022 by Susan L.
Terrible company, do not buy your fireplace unit here. They demand payment in full up front months before you receive the product or have anything installed. They called every week for payment, again months before my masonry work on the fireplace unit was to be completed. I cancelled my order as I was annoyed with them calling me every week. I had paid a deposit of half the full amount up front and then was charged a 20% cancellation fee on products and services that I never received. Horrible business practices!
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December 2022 by Judith
They found and installed glass for my stove that other stores could not find. Lauren in Customer Service made the process easy. She was professional and very kind. Technician who installed glass was efficient and great. Cannot recommend Yankee Fireplace highly enough.
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December 2022 by James Picone
Our gas fireplace flame height was extremely low so I called a company on Rt. 1 in Peabody for a service call. The technician arrived and informed me the gas flame was fine and no adjustment could be made and nonewas needed. He then handed me a bill for $65 just for looking at the flame. After hardly using the fireplace for the past year, I called Yankee Fireplace and scheduled a service call. When the Yankee Fireplace tech looked at the flame height, he something is not right and he quickly removed the glass cover, removed the logs, and turned on the gas flame. Within 5 minutes he informed me that a spider had made a home in the gas line which restricted the gas feeding the fireplace. He removed the spider web, cleaned the fireplace, washed the glass, and tested the flame height. His adjustment made the flame height exactly where we expected to be. The fireplace now works perfectly. The technician was prompt, he cleaned everything, and left our house within 30 minutes. He did a remarkable job. I recommend Yankee Fireplace without hesitation.
