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February 2024 by Elijah Hyman
We had used this place for grooming for a few months and everything was fine but one day when we picked up our dog his paw pad had been cut by a pair of scissors (admission of the owner). The owner advised us not to go to a vet because "they're expensive". After having our dog bleed all over our car the entire ride home we examined the wound and realized that it was not a superficial cut but actually through over three quarters of the paw pad so we took our dog to an emergency clinic for evaluation. Upon evaluation he needed to be sedated to have his paw pad surgically repaired as the cut was deep enough to the point where it would not heal on its own. After our dog was medically sound I had texted the owner back (she reached out to see if he was okay) and explained the situation to her and asked about compensation for the medical bills. Mistakes happen and I get that but when businesses make mistakes you pay for them and move on. After not getting a text back from her I went in person to discuss it and she said "its not her policy to reimburse people for their mistakes. That being said we were out about 1500 because of their negligence and their refusal to own their own mistake. Come to this place and have your dogs groomed here at your own risk, they will not take any responsibility for their actions.
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February 2024 by Mary Quint
My dog, Oakley and I love Pets of Sugarland! Lola is very patient and loving helping my rescue pup to learn it’s not scary to be groomed. With Lola’s kindness and understanding, he continues to gain confidence. We are so appreciative to have an experienced groomer to help with our beloved dog who had a difficult start in life. Oakley looks adorable and smells great after every cut!
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February 2024 by victoria balke
lovely job done by Lola and her staff. brought 2 bullmastiffs there for the first time and they were handled with great care. we will definitely be returning to bring them there!
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February 2024 by christina tully
Lola and her staff are a confident and knowledgeable team. They seem to know every dog by name and are excited to see them wiggle through the door. Lola is very accommodating- fitting clients in at the last minute to make sure their pups feel their best. Most of our family takes their beloved pups here! Highly recommended!
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February 2024 by Jackie Reppucci
My dog and I love Pets of Sugarland! I have recommended Lola and her team to my friends, and we are all very happy with the customer service, grooming, pricing, and overall experience. My dog is always happy to see Lola, and I am confident that she treats him as one of her own – with love, kindness, and patience. Thank you, Lola!!
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February 2024 by Linda Oconnor
I have been going to Pets of Sugarland since it opened. Excellent service! I had an old dog that was difficult to groom and Lola and her staff were wonderful, very kind, patient and gentle with her. I currently bring my 2 Shih Tzus to her and they do a fantastic job. I would not go anywhere else. Highly recommend.
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January 2024 by Alexis Blais
Horrible service!!!! I never go out of my way to write a review but I’m saddened at how my dog is acting right now. I sent my dog here to get groomed for the first time a couple months ago because I’m from Middleton and wanted to support a local business but when I went to pick her up she was nearly unrecognizable unlike the many other times that I have gotten her groomed. After that I continued going back to my normal place but today I needed a last minute grooming before the Holidays and decided to give this place another try and I was so excited when the owner called me back and told me she was able to take my dog immediately. I brought her in at 10:30 and she said to pick her up at 3:00 which seemed a little long but I figured I could get all my errands done. Around 12:00 I got a call from the owner saying “you need to come get your dog now she very aggressive!!!” I said okay and immediately turned around to pick her up. My dog is a 20 pound ball of fluff and anyone that knows her at all knows she doesn’t have an ounce of aggression in her. I knew this hanging up and was not only frustrated at how rude the call was but also the fact that she had the audacity to call my dog aggressive when every other place always says how sweet she was when I go to pick her up. When I got to my dog I was just as shocked as the first time I picked her up but this time my dog was half groomed and fur was still hanging off of her. You can tell when your dog isn’t feeling like itself and my dog just sat on her bed when we got home all sad. I don’t know what happened in there or what inflicted such “aggression ” but I would NEVER bring my dog here again! Take this as a warning.
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November 2023 by Daniela Pelaez
This lady gave us our dog all cut up and had the nerve to say it is very normal because dogs move all the time. She quoted us one price and ended up charging us something completely different, my dog came out looking awful and so distressed. It’s heartbreaking the way she tried to brush off the fact that she gave me my dog bleeding. Never mentioned anything until he got in the car and I checked him. Please look for a place that does care about your dog. My dog will probably have anxiety whenever I leave him to get groomed again. My dog had knots and she was informed of that prior to the dog being dropped off, If they weren’t able to do the job she should have said something before taking him. Very unprofessional, no dog should be returned to their owner all cut up and be told it’s normal because dogs move.
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September 2023 by Maria Caico
If you don't mind your dog being in a crate or what looked to be a 3x3 gated area from 9:30- 4:30, then this place is for you. Lola never seems to give an approximate time that the dogs will be ready which makes planning for the day difficult. However, by my third visit I realized it will never be less 6-7 hours. I will say the price is fair and she gives a nice cut, but 7 hours is too long for my dogs. Not sure if they are offered water or taken out to pee because all three visits my dogs drank like they've never had water before and peed for about a minute. Needless to say I will be looking for a new groomer.
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September 2023 by Brendan Edmonds
Lola and her team do an excellent job with my Bernedoodle and lab: her prices are competitive, she is always friendly and smiling, and does not rush the dogs in and out and run it similar to a deli counter with “next” coming out of her mouth
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September 2023 by Gina Begley
Wonderful job grooming our havanese! She has never looked better!
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July 2023 by Patrick Mazac
We dropped off our dog at 8:30 a.m. he was not ready until 1:30 in the afternoon.....when my wife went to pick him up the owner said oh I'm sorry I spaced out today.....yeah she's a real space rocket ?!!!!! I do not recommend!!!!
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July 2023 by Dena DiMarzo
Dog was there from 8:30 to 2pm. The cut was great but my dog was there way too long.
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January 2023 by Jean Despres
Our Murphy always looks so handsome after his visit to Pets of Sugarland
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August 2022 by Alex DeRosa
Our senior cockapoo Charlie was recently groomed @ Pets of Sugarland and we were extremely pleased with the cleanliness of the store and their attention and care for our dog. His coat is so soft and he came home happy and not all stressed out and tired. We will definitely return.