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“I have to say my experience going to this verizon store was one of the best I ever had! Elisa made everything so easy and straightforward to switch over all my accounts to verizon. She went above and beyond to help me out! Truly awesome customer service from Elisa”
“Joel was so very helpful— knowledgeable and a champ at multi tasking, pleasant, personable. Five stars. Will definitely come back to this branch again, great experience.”
“Just when you think customer service is nonexistent and a thing of the past, I made a visit to the local Verizon store in Andover mass, I was met at the door by the manager, holding it open for me, asking me how we could help displaying a smile and professionalism.
A very refreshing experience!”
“I went in today on a whim just to see what the process would be like to trade in my iPhone for a newer model and ended up walking out with the newest iPhone and a cheaper phone bill. Ana was so helpful from explaining the trade in promotion to helping set up my new phone to getting me discounts I didn’t even realize were available for me!”
“Erick was FANTASTIC! He was so helpful with my mom and I and answered all/any questions we had. He even helped transfer all our information over to our new phones! Definitely will be visiting this location and Erick again for all Verizon assistance!”
“We needed new phones and went to Rowley Verizon and got the BEST person! Marcus was great in every way and very patient with our technological weaknesses throughout the journey! He was very pleasant and helpful and we are beyond grateful to him! ❤️
We went back to the store almost 3 months later when we had a couple of confusing changes in a phone we bought mentioned earlier. It was Sunday and someone named Wiguen was the only worker there during the time we were there. He was very helpful and kind and he made a huge difference for us. We are very grateful to Wiguen and to this store for the outstanding representatives we have had there!”
“I recently had the pleasure of working with Jeff at the Verizon store on Paradise Rd in Swampscott. Jeff made upgrading my phone so seamless and easy. He walked me through the entire process and was very accessible & responsive to my needs along the way. After the upgrade, I had a few issues come up & Jeff was incredibly helpful, professional and kind along the way. I would recommend this store without reservation. Great experience!”
“I'm writing today on behalf of myself and another customer Peter Gould. We recently purchased new phones. And our sales rep was Kapur Kashim from the North Reading Verizon location. We both were so pleased with the customer services we received by this gentlemen. We felt it was important you know that two customers appreciated the knowledge and the kindness Kapur expressed during our current purchases. Satisfied customers. Lesley Mcgrath and Peter Gould”
“T Mobile in general can be quite frustrating. I have had issues with service when home and abroad, being double charged and when I ordered the Apple Watch via online chat they sent it to an address I told them needed to be erased. So had to stop deliveand have it sent back to T Mobile or else I could drive to UPS to pick it up, they wouldn’t reroute it. So cancelled the order. I know this doesn’t sound like a 5 star review. But, all of the above has been amicably resolved in store at the T Mobile location in Salem, MA. Nate who is one of the managers m, is absolutely amazing, kind, helpful and knowledgeable. Every time T Mobile messes up he’s fixed it for me. Should you ever need help and you’re not getting anywhere with T Mobile over the phone or chat, go and see Nate and crew in Salem.”
“Kevin,is excellent and very professional when the extra mile. Very positive experience with t mobile Coming back to t mobile 6 years much better experience than verizon.”
“I had an Extreme Magnificent encounter with the Manager Vivian, Very Satisfactory an from Florida & both times I entered the Store she is extremely attentive to her customers. I am a satisfied customer 1,000%. Thank you & keep up the great
work”
“I was in 4 years ago and gave 5 stars! I was in again today and the young Men that were in the store were fantastic. I cannot say enough about their professionalism and how helpful they were! Jason was amazing!”
“I was at T- mobile store in Peabody and I was help by one of your representatives by the name of Jaden R. He was very polite and help me with all my problems I went with to the store. I will recommend him to any of my friends or family members to that particular store by Northshore Mall in Peabody. Thank you Jaden for your service.”
“All of the staff were courteous and timely, and today, Ryan became my hero when he fixed a problem with my new phone. He was gracious, knowledgeable and most importantly he got my phone to work!!! ?Great store, great service!”
“Elixon took care of me the couple of times that I’ve been to the store. Elixon provided great customer service for me and my family. Definitely recommend going to him.”
“Chris and Andrew were SUPER helpful when I went in to switch providers from Boost. Boost was giving me the run-around when I asked to have my number ported. Chris and Andrew got it done! I was never pressured to purchase add-ons and EVERYTHING was fully explained to me so I could understand and make a clear choice. I'd give 10 stars if I could!”
“Baa Humbug, it’s just so sad that the manager Kathy made no effort to rectify a mistake made by a sales rep. My kids will not be getting the Christmas gift they asked Santa for this year. I went into the store in Saugus to purchase two apple watches, made it clear I needed the watches for Christmas, there weren’t any in stock so the rep offered them to be overnighted, I agree to pay $14 extra fee, then asked again before I signed, the sales rep assured me that yes I would be getting the watches overnighted. To my dismay I received an email two hours later saying the watches would arrive the day after Christmas. I called and Kathy told me there was nothing that she could do once the order was placed. Doesn’t matter that is was their employe who made the error.
No way to fix it?? No solution??? It’s just the way it is....
Merry Christmas Verizon”
“I have been going to the store for over 15 years . They know me and treat me like gold . Unbelievably professional . You won't get it till you go there . I have 5 phones with them . And never have a problem . When I do , they take care of me . It's gotta be the most friendly store I've ever been in”
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“Jay and Ari were incredible here. I came in to add a simple teachers discount and ended up saving a ton of money and learning about a deal my plan had for new phone. Big wins all around. jay and Ari were super nice and helpful 10/10 would recommend working with them to anybody.”