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August 2023 by Brianna N.
Customer service is horrible I was at the Walmart in Salem Nh and the manager Maria was so rude walked away while we were trying to understand the rule of returning diapers that I received without a receipt I was told when I called I could return diapers there was No amount I was told for a limit and instead of explaining it to us walked away and when called back to the front came didn't say a word except to the girl at the register to return the second box of diapers no apology no nothing. If your wrong and rude about it an apology is definitely needed. Or know your policy before you have an attitude towards a costumer
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June 2023 by Frank H.
My 1st great experience at walmarts ,usually hate going there ,but i had to take a vieo and transfer to D V D ,and the young man who help me was great a real asset to walmarts ,he went out of his way to help ,fill out the proper info and send it in tothe company ,friday 6/ 30 /.23 at 12 o"clock ...a gentleman and a scholar ,,you need more like him ,best part ,he spoke perfect english ,thank you for your help ,i needed to vent ,
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December 2022 by Alondra P.
This location is ridiculous. On a busy Sunday they have one person working the Customer service booth and only 3 lanes open.
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August 2022 by Zoe L.
Bad customer service experience I asked for help three times and nobody could get somebody with a key for something small I wanted in the glass cases. They made an announcement to the store and there was still nobody until one woman noticed I was waiting and went across to the store to get a set. I guess this store has a lot of mistrust with people having keys that nobody has one and makes the women do everything while the guys are upfront pretending to scan anything during inventory.
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July 2022 by Margaret A.
This Walmart gets a 0 review. Awful, awful, awful racial profiling. My friend tried to pick something up there, she's from Ghana, and she had her 2 YOUNG daughters, and a man that worked there went up and down screaming and saying awful awful things to the point of making the young girls cry!!! The manager came over and offered a $10.00 gift card but NEVER ONCE offered an apology or acknowledge what had just happened. Shame on you!!! People...go to some other Walmart.
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June 2022 by Gary L.
The Derry Walmart is super clean, very organized and staff are very helpful unlike other Walmarts in the local area.
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December 2021 by Michaela M.
Can't get a hold of anyone over the phone. I called asking if they had the one bite barstool frozen pizza, and this lady said they have 4, then when I clarified that I'm asking about a specific brand, she hung up on me. I called back 5 times and only got a hold of someone when I called electronics. The guy said they have no barstool frozen pizzas. Good thing we didn't go all the way there to get the pizzas.. don't know where she got the number 4 from but it's obvious they don't care about their customers.
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December 2021 by Krysta M.
Wish I could give 0 stars! Would absolutely never recommend this store! This Walmart has gone above and beyond to do the absolute minimum possible in terms of customer service. Self checkout was only accepting cash and the only 2 registers open had lines thru the store isles. This is beyond ridiculous. Don't see the point in having 10 closed registers while 12 staff members are standing around watching the lines and checking receipts. If we're trusted enough to check ourselves out why check our receipts instead of just having staff check us out in the first place!? Let's not get started on the audacity the staff have to treat people as rude as they do. Get it together!!!! This is absolutely the least efficient way to ever run a checkout at a major retail store. I literally choose to drive an extra 20 minutes to visit the next Walmart just to avoid this shit show!
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January 2021 by Anna S.
Pretty good service! We got everything we were looking for, got in and out no problem! Their safety measures keep the main doors closed and seperate the main hall area so people will enter and exit at the side doors. They wear masks require that you wear a mask and enforce social distancing and have indicators on the floors. Some isles seemed alittle untidy but besides that it's about as good as the other Walmart's that I've been to. Just like others you can cash checks etc. and they have a pickup area at the back of the store indicated by a big orange sign on the wall above it for online orders.
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August 2019 by Naldo ..
A bastion of degeneracy, this Walmart is the feeding grounds of the inept, where the uncivilized heathens of Lawrence and Methuen congregate. You get better customer service from teenagers working at Market Basket. The parking lot resembles a circus full of rodents trying to make a statement with their loud music, yet they're not competent enough to obey the rules of the road. They have no conception of crosswalks or speed limits. The employees, or should I say the monkeys, have no inhibitions and would shamelessly, and without hesitation, carry a conversation about coitus in your presence. If you happen to stumble into this deplorable establishment, make sure to drink an entire bottle of Tylenol while you're there. The horror of entering a coma pales in comparison to the nightmare you'd subject yourself to from simply entering this Walmart.
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June 2019 by Brenda C.
Walmart on pleasant St is much better than it use to be but they really need to do something about the parking lot. The front doors are in line with incoming cars and because of that the lines are backed up because people are trying to cross.....it's just a mess and needs to be redesigned.... ALSO, they should only hire people who are bilingual!! I find myself shopping more often at Target now.
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April 2019 by Will V.
Not a big fan of this Walmart but it does not deserve the 1 star
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December 2018 by Elizabeth F.
Okay so I know the community is all Spanish like me, but when have you ever heard Bachata at an American store?? Too funny!!! The workers don't understand anything I needed help with in Spanish or in English!!! I go to one girl for some help she pointed to another girl on an isle to ask her? I'm like what?????
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July 2018 by Kailyn B.
This Wal-Mart has everything you need, it's just so unorganized. On one side of the aisle you have food and on the other side is bedding. It drives me nuts. The staff doesn't know what you're asking majority of the time so instead of finding the correct answer, they just say no so you'll walk away. By far the worst Wal-Mart I've been to.
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July 2018 by Lucy T.
Just the worst customer service. Every single time. I live in town and my son only drank Walmart branded formula so I was here very often. The whole workflow around this is horrible. There's never anyone anywhere to help and if they is , they find someone else and never come back. I made one good encounter with a cashier very helpful and cheerful, short curly golden hair wish I knew her name. . And ideally, the checkout anti-theft host, is annoying. I get why, but figure out a better method, maybe actually having staff on the floor. I end up going to NH for my Walmart shopping. No more formula so I'm free from being a regular