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August 2023 by Annie Mcknight
Not-so-good place, cars are way overpriced for extremely high-mileage cars.
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June 2023 by Joaquin Liriano
Jim Gomez was amazing! No pushy sales tactics making for an amazing experience! Thank you Jim! Would absolutely do business again.
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May 2023 by PJS Fine Art
I have not gotten an inspection yet but think it will pass with flying colors. I had a specific car in mind and was able to purchase it here in my favorite color. Jim went the extra mile helping me through financing (I usually buy cars outright). As of now, the car is beautiful and I'm pretty happy. Thanks Jim!(It appears that many negative comments are for a different business. FYI)Update: Just got the car inspected, not only did it pass but I got a lot of compliments on it. It drives amazingly.
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January 2023 by Piotr Handzel
Thank you for the great service and buying experience, very professional dealer would do business again in the future .-Peter
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August 2022 by Chance Delacruz
Miserable lady miserable company. Valley towing is definitely at this address. Never met a worker hate there lifeMore then her.
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July 2022 by Tomtom Oloyede
The worst of the worst. The inability to communicate with them is just absurd very hard to reach someone on the phone and the lack of unprofessionalism with the staff is just unethical, located in Methuen ma this place needs to be audited by @better business bureau or #BBB for the violation of my basic consumer rights. They conveniently made it impossible to reach them as they always would tell the customers to hang up and phone and call a different number instead of posting said number, upon calling the alternate number, the frustration in dealing with this business considering the situation in which they get 80 percent of their revenue is by towing cars parked on the side of the street following suit with other cars alike and no signs posted or inferring otherwise. To my knowledge I was flabbergasted to see in my mailbox a notice of my vehicle towed. upon calling to retrieve it, according to the Massachusetts statue on parked automobile, the nightmare started, I was not given a price but told that I'm calling to late and the ill trained voice that was talking to me was incompetent and was not trained to handle, deescalate or deal with the public.
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April 2022 by Sue M.
I'd have to say this was one of the worst experiences I've had with a used car dealer. I was buying a car for my daughter and had been looking for a long time. I saw a vehicle from this dealership on cargurus.com. So of course, we went and checked it out. At first Jim was very accommodating and seemed easy to talk to. We took a vehicle out for a test drive and liked mostly everything about it. The one thing I noticed was the undercarriage had what they call an undercoating which is something that is put on to protect the under carriage of the vehicle to prevent rusting. The car was a 2004 Honda CRV which looked like it was just painted. He reassured me that it "came to them like that." So my daughter and I proceeded with the transaction. We put some money down and displayed on a dry erase board, was a policy that they would keep $500 of what was given to them if the deal was not sealed. He said it was "business". Car dealerships work for the consumer! He also said after my daughter pointed out what she heard that if the total expenses "trumped" what we put down then they would refund the total given. This was not true!!! I took it to a mechanic who has been in business for 40 years and when he put the vehicle on the lift bars, the car just crumbled and rust was falling out from underneath it! Needless to say I was not purchasing that vehicle and I was right in the beginning that someone is hiding something! I immediately went back to Jim explaining the situation but with negative results. He not only would not give me the money back because it was under my daughters name, but he kept $500 from it even though he was in agreement with us bringing it to a mechanic to check it out!! AND because we were in the system, he tried to get us to purchase another vehicle, telling me I could drive it all the way to my mechanic which was about a half hour away!! If you go here BEWARE that they don't mean what they say!!! I don't know of any dealerships keeping the money that was given for when it was convenient for them for you to come get it, let alone keep $500 when a contract was never even signed?? Would not recommend at all!!!
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April 2022 by Phillip Barrett
Just bought a car here. They have a variety of decent cars
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March 2022 by Marianny Adames
Amazing dealer and amazing car. I did not have the best credit in the world and there were even several charge offs in my account but they approved me for financing and Jim was so understanding and patient with me every step of the way through the registering and down payment process. I had help looking over the cars and when I found mine, it was in great condition! First time car buying but I was able to secure the car I needed just fine. Honest seller, 10/10
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February 2022 by Priscilla White
Very nice salespeople. They seem accommodating but my car had issues the second I drove it off the lot (basic maintenance like low tires, low winshield washer fluid, and low oil). They claimed the brakes would sound off because of the rain but inspection showed brakes and rotors were worn down and needed replacing. The car didn't pass inspection so they took it back and fixed the catalytic converter. That was the first of many fixes I've had to make on this car. It still rumbles when I hit 40 after 4 different repairs. I still have the car (since I'm still paying it off) but I wouldn't buy here again unless I brought my mechanic with me to thoroughly look it over. I wouldn't care if the issues were disclosed before purchase and the price reflected the repairs needed. Buy with care.
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January 2022 by Angelfish Luva
If I could do it all over again I would have NEVER purchased a car here. Overpriced car with problems. The car was delivered to my home and they were nice enough to leave me just enough gas in the car to get the quarter mile up the road to refill.So many red flags during this transaction that I ignored because it was my first time financing a car. I am literally paying the price now because of it.STAY AWAY!!!!!!!!!!!!!
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December 2021 by Hunter Eaton
Great sales guy easy to work with got a good deal on my new vehicle!
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September 2021 by Janel Rivera
They sold me a vehicle with problems that i had just purchased a couple of days after when I went to the bank to take the loan out for the vehicle the bank told me the vehicle was over priced 1400 dollars and he told me it’s how the market is now for a vehicle with almost 200k miles sure buddy and on top of it the car needed almost 2000k dollars of work just days after purchasing the car. i highly recommend not to buy a car from here stay away. Instead of using the money you over price the cars for to fix them u pocketed the money and that’s where they go wrong. Treat your customers right and it will bring your company far but Instead you choose to be money hungry.
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September 2021 by oliver peralta
They sold me a car that's leaking from the main rear seal so I called to negotiate and told me it's to late that I already took delivery of the car only being 3 days after purchase and I told him how did you not notice the big oil leak on underneath the vehicle and responded saying they didn't see anything during there inspection of the vehicle honestly I don't think even inspection there vehicles on the lot I will never be going back again and I recommend you do the same and save your self the headache
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April 2021 by Catherine Defelice
Great experience working with Jim. He made the whole buying process easy and stress free. Extremely happy with the vehicle I ended up with. I would recommend going there for a great used vehicle. Make sure to ask for Jim!
