-
September 2023 by Mr A.
Honest and decent family business. Professional and knowledgeable mechanics and staff. Have been a customer for 25 years
-
October 2019 by Robert Minichiello
Nice people and service I recomend them
-
August 2019 by Heidi N.
I truly wish there was more than 5 stars because this company by far deserves more. I came in at about 5 minutes before their closing time with desperate need of a brake job. The owner literally took this job on and stayed about an hour over just to get this done for me. A+++++++ service and Highly recommend. Great service and great pricing
-
August 2019 by Ray Hall
Excellent place to bring your car.
-
June 2019 by Keith David
Great place! They are honest and get the job done fast. Plus, super friendly. If you need a good spot to have auto repairs done, this is definitely it!!
-
June 2019 by Colin Fitzgerald
Very reliable, fair pricing. I've been bringing my Honda Fit to them for years, truly the only mechanic shop that I go to anymore.
-
June 2019 by Diana R.
I recommend this place to anyone and everyone. Best auto shop ever!!! Fair pricing, knowledgeable staff and very accommodating!!!
-
April 2019 by Kimberly P.
This is a family run business and it shows with the care they give to each and every customer! My husband and I go here for all of our oil changes and car troubles
-
December 2018 by Kevin Finn
EXCELLENT WORK AND VERY REASONABLE PRICES, GREAT ATMOSPHERE, VERY CLEAN SHOP, AND GREAT CUSTOMER SERVICE.
-
October 2018 by Ysanne and Paul Giordano
Best and most honest car repair and dealer in the Greater Boston area! Highly recommended.
-
September 2018 by Julie N.
*HIGHLY recommend* Called today last minute (and a busy Saturday) after my original inspection appointment fell through at another shop. The woman on the phone was so sweet and even said they could take me right away. I dropped in and they took my car immediately. Their front office and waiting area was clean, had a large TV and beverages. I didn't wait long at all and my vehicle was done. Extremely professional, phenomenal customer service, and very fair and reasonable prices. This was a happy accident that will now keep me a repeat customer for any of my vehicle service needs.
-
September 2018 by Mary Lou Noonan
Best service anywhere!
-
May 2018 by Jamei B.
Excellent customer service and great work for a fair price. I called at 4pm on Monday and was able to bring the car in Tuesday morning. The woman who answered the phone was super helpful in making sure I knew where they were and helped me arrange an early morning drop off. My car is 15 years old so I also asked them to take a look at anything else that might be about to go, and what preventative maintenance they recommend. Hamid called me and had clearly done a thorough inspection, and for probably the first time in my life as a female car owner I felt like I had a handle on the shape my car was in and what it needed / what I could do without. On my way home, my check engine light came on so I called the shop -- they had me turn around and bring it in to check even though they were about to close. Turns out it was an extension of the original problem and it needed one more part, which they replaced the next morning in under an hour and didn't charge me for labor. Everyone in the shop is professional and attentive. Will definitely be using them again.
-
February 2018 by Goldwing Richards
They treat you as if you were part of the family. Extremely knowledgeable providing a high quality services as well as great prices and personal customer services! They service all my vehicles from the 20 year old to the vehicles that are new. I have total confidence in their diagnosis and service.
-
February 2018 by Do B.
I took my vehicle to Methuen Auto Care for an appointment to get an oil change and general inspection of the vehicle. Everything went well with it and I was happy with the service. When the oil change was finished, I mentioned that I was having some strange sound coming from the car when I drove at certain speeds. I was unsure what the sound was, but we determined that it was not the tires and not the wheel bearings, but most likely a differential. We were unable to determine whether it was front or rear. After coming back inside after a short test drive with the owner of the shop, he said something to the effect of "you can get too carried away chasing small sounds and it can create a headache and lead to many costly repairs." And it was left at that. They did have differential oil change service available that they said they could do, but nothing was looked into or suggested beyond that. So I left. After a week or so, I figured I would get a second opinion on the differential noise just to see what another shop said. So I took it to a second shop. They put the car on a lift and basically pinpointed the rear differential as having something wrong internally. They said an oil change would not fix the issue and although it wasn't an urgent issue, the differential would inevitably get worse until it failed. Since my car had very low miles on it, they were also shocked by this finding. They gave me a price of what it would cost to have them do the work, but also recommended that although I may have no luck, I should at least call the Toyota dealership to see if there is an extended warranty on the part. And sure enough, I called, and there was an extended warranty. Very good news. Now here's where things get interesting. Weeks later, I decide to leave a review for Methuen Auto Care on Google. I gave them a 4 star review and explained in my description that I appreciate their service, pricing, and facilities. My only hangup with taking 1 star off was because I feel they didn't look into the differential problem to the level that the next auto shop did. I wasn't expecting a full diagnosis that very day, but they never tried to set up an appointment for a further inspection. They only made it sound like it would be a hassle to chase it down at this point, but they offered a differential oil change, which would have done no good. So I explain all this in the review and post it to Google. A few days later, I get a call on my cell phone. It's the owner of Methuen Auto Care. Somehow he tracked me down. He starts by telling me that my review was very unfair and it made them sound like idiots for not looking further into the differential issue. He says its not representative of the service I received. I listened to him explain everything, but I told him I thought it was a fair review because I found a shop that looked further into it and seemed more knowledgeable about the problem, so I don't see what the issue with taking 1 star off is. He proceeded to tell me that I had a few days to take my review down, and if I did not, I would be contacted by his lawyer and he would be suing me for defamation. I'm sure most of the service people get there is pretty good, given their ratings, but when one person has a small complaint and you go threatening them with legal action for an online review, that shows something about your character. As I had once been willing to go back to your shop and even recommend it to others, I can guarantee I will never step foot through that door again and will do everything I can to warn others of your slimy business tactics to manipulate the truth spoken in public reviews of your business. Want to still pursue legal action? I'm ready to fight your empty claims of defamation. And I hope you're ready to have the local news stations knocking on your door wondering why the heck you're suing your customers over a 4 star review.
