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October 2023 by Miguel Gomez
Been a member for about 20 years great service. They really care about there members
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August 2023 by Lane Boucher
Called and was helped June, regarding wire transfers. I was indeed happy and confident of my conversation with her and all the questions that had been asked. I being a Retired Police/ Detective from Lawrence felt proud of where I do business . I wish to give June this feedback to go into her personal fill.
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July 2023 by LyNN Carroll
Great customer service
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June 2023 by Randy Tharp
This is a fantastic credit union. I highly suggest this place.
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March 2023 by Astric Cruz
Was banking with them for almost 20 yrs! Sad to say that some fraudulent activity went on with my acct, when I went in to solve the issue they treated me like a criminal, at no given time I felt that they were trying to protect me or my interest. Needless to say, I went home and never looked back, never did business with them again, didn’t even close my account. I can’t believe that after the relationship I had built with them, almost 20 yrs of banking with them they treated me the way they did!
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January 2023 by Pam M
Friendly, efficient banking. Best place for loans and advice. Reminds me of the old days - doing business with people who care about customers service
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December 2022 by Emily Taveras
Good bank but the staff at the Methuen location are not very friendly. They do no greet you and seem like they hate their jobs. Especially the women in management.
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September 2022 by Andrew Nicoll
Poor customer service. Very condescending in times of trouble. Not necessary.
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November 2020 by April Hall
I've been with NESC for about 25 years. Love them.
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September 2020 by w A
Great credit union !!
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February 2020 by Joyce M
Great bank/credit union to do business with. I have never had a problem and always find them extremely helpful over the many years I have been a member. I especially appreciate that I can easily reach them by phone if I need to speak with someone.
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December 2019 by Frances K.
This credit union is awesome. We have participated since 1985. We travel a lot and have never had a problem with our finances and access to our funds. I have called them many times over the years to resolve all kinds of little issues and always was given professional, personal and speedy service. I would recommend them to everyone. They beat the big Banks by a mile for personal service..
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August 2019 by Dimarylee V.
I just had the most horrible experience with this credit union, i applied for a loan and in an hour i received a call from an employee name Diane, she left me a voicemail and i called her back she laughed at my credit score and told me before i even apply for a loan i have to fix my credit score, i was very confused and asked to speak to a manger she clicked on me i called again, a woman picked up the phone and i asked her to speak to a manger she stated that her name is Diane and she is the manger i told her what was going on and she told me that she will take care of it, she didn't ask me what was the employee name i asked her what was her name again and she told me her name was Katherine i asked her i thought your name was Diane, she screamed at me and told me to stop harassing them She also told me that she'll make sure i won't ever contact them again or even open up an account with them. I was very shocked of the way they handle things very unprofessional.
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April 2019 by Bryan Clifford
Their online service has always been entirely lacking in any functional usability, even after the update, but I never had a bad experience with the bank itself until today. The manager was very rude and talked down to me, shaming me for having a lower income. I deposit my partner's paycheck every Tuesday without hassle, but today she didn't want to let me because the check was dated for 2 days from now (which it always has been). When I spoke to the manager she hemmed and hawed for several minutes, wasting my time, then decided that she'd allow me to deposit it because "it's such a small amount," said through a fake plastic smile and a gleam of fake tan and artificial blonde. Her manner was entirely condescending and classist, or should I say classless? If I'm made to feel ashamed of the income that my partner and I work hard for by a petty middle aged bimbo who sits behind a desk counting money all day, why should I bother to continue to be a part of this union? At least I didn't have to deal with the woman who forces her dog to be vegan.
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March 2016 by Armando Smith
Best experience ever
