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February 2024 by Julie D.
JOANN Fabric and Craft Stores Methuen do better. I was so excited to go in shopping to get the material for a project that I wanted to do over vacation but I had to listen to the store manager bash teachers the entire time I was in there (about 20 minutes) I was so disheartened and defeated. I couldn't listen to her anymore so I went up to her and said" That is simply not true...any of it". She just looked at me and shrugged, so I just put my stuff down and left. It's the first day of February vacation. Do you know how many teachers were probably walking around Joanne fabrics.
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January 2024 by Christy R.
This had to be the strangest interaction I've ever had. I had a book I wanted to purchase that was from the clearance bin. The price was marked on the book with a sticker. The bar code wouldn't scan. She tried to scan a different clearance book and it also wouldn't scan. She takes the book away from and tells me she can't sell it to me. What?! I used to work for a Joann's a few years back and know for a fact this are generic department numbers you can use for these situations. I ask her if she can do that and she says no.
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January 2024 by Anonymous
Awful place in terms of customer service. They are miserable and don't want to be bothered. If you ask them where an item is they will point toward “that direction” and they see you struggling to find it when they could a little early be showing you where the item is. I completely understand if they are busy but that is never the case.
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January 2024 by Anthony P Purpura (Anthony P.)
The People who work at the Methuen store are Amazing, very HELPFUL and I would RECOMMEND anyone looking for crafts to Go there and See Mandella, Beth and Sherri....Thank you all for your help.
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December 2023 by J S
Made an online order. Go to pick it up and it’s the wrong order. Apparently did not have my item in stock and instead of canceling it, fulfilled with an entirely different item. Seemed shocked that I didn’t want an item item that I didn’t purchase……tried to get me to take the incorrect item. Would not cancel order right then and there but just wrote canceled the piece of paper. Won’t be returning to a store who could not cancel my order before I drove to get it.
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August 2023 by Lisa Casey
We love all the Joann’s stores!However, the Methuen team stands out. The manager has done a great job meeting the local quilters needs and motivating the team to enjoy their job and the customers! One definitely gets the feeling of an owner operated location. That’s proof the manager goes above and beyond! We consider the Methuen location The Flagship of Joann’s bringing back that old school customer service feel back to the sales floor! Good work Team!
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March 2023 by Sarah Valerio
Always a good choice for your crafting goods!
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March 2023 by Sandra Tubbs
Had exactly what I needed and the staff was very helpful.
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February 2023 by Daniel Harrison
The JoAnn's near my home in Burlington, MA has been closing at 5 every day due to lack of staff, so it had been a while since I had enjoyed an in store experience (due to my work schedule). Last week I found myself at the JoAnn's in Methuen about an hour before they closed. I had such a lovely experience with an associate named Dana! I had intended to provide an outstanding review using the link on my receipt, but I unfortunately misplaced it. However...a full week later I am still thinking about how helpful and professional Dana was. During this time of workforce shortages it is rare to encounter a person of Dana's caliber, and it made me want to shop at this store exclusively, just on the off chance that she might be there to assist me! She scored a perfect 5.0 in all categories and I so appreciated her extra help in making all my purchases (she even helped me carry my many, many bags out to my car!). Thanks Dana and thanks JoAnn's!
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February 2023 by Ellen Beecy
Just shopping for clearance seasonal fabric. I did pick some up there wasn't much left
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February 2023 by Helen Seager
Love this Joanne, the ladies there are the best so helpful..have great advice..
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January 2023 by Colleen Childs
I was in and out but there was no heat in store so I could stay long my nose was running it was so cold in there the poor employees
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January 2023 by Misty Zannino
What's not to love about craft stores if your a crafter. Great store they would have gotten five stars if they had the yarn I was looking for. It was on their website as available. However still a great store.
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November 2022 by Michael Marchelli
Amazing place for fabrics of all kinds many on sale 50% off. Wish I knew how to sew I could make sew many things ?
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November 2022 by Barbara velez
Great selection of fabrics reasonable pricing. Friendly staff
