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November 2022 by Victor Dejesus
Not perfect but Great service and very polite. They have cars for every type of credit. Thank you guys
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August 2019 by Ivan Salazar
Don’t do it. Please listen DONT DO IT.
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June 2019 by Angela Donati
Was driving on riverside drive on 06/13/19 at around 1:25PM when a random guy was in the middle of the road with no hi-viz jacket on attempting to direct traffic with improper hand signals while a truck was backing out with a long car trailer on the back. It was raining very hard, I couldn’t tell what the guy was doing in the middle of the road and couldn’t see the trailer backing out. I was going the speed limit but had to slam on my breaks, causing the car behind me to almost hit me, it had to serve out of the way. No idea about their service but if they’re out here operating their business like this then save yourself the trouble and don’t shop here. Absolute morons.
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April 2019 by Yassy Marie
This place is honestly nothing but lies, wasted a whole 2 months trying to drive home a car I purchased & had to do a run around for two months. Still don't have my car and now I'm being told the car I originally wanted has no tittle so I'm looking at another car, DONT GO TO THIS PLACE YOU WILL BE HIGHLY UPSET WITH THE OUT COME IF NOT RIGHT AWAY WITHIN A COUPLE WEEKS OF DRIVING CAR HOME SOMETHING WILL BE WRONG, this place is a SCAMMMM !!!!
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April 2019 by Machai W.
I bought a 2013 Nissan Sentra in February and was satisfied but now it's under new management and the manager is very rude and not willing to give me my paperwork that I signed. He told me I was getting on his nerves and hung up on me. I reported this place to the Better Business Bureau.. Do not buy from them.
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April 2019 by Vince Khandie
Great ppl here patient and accommodating thus awesome experience
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April 2019 by Eugene Siroklyn
It was my first experience of buying car in US. I've bought Kia Sportage from I-93 Auto. I drive this car during 2 month and so far everything is good, it was fairly inspected and works great! Thanks guys!
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June 2018 by Eddie S.
Buyer beware! I bought a truck here 3 years ago And I still have a badd taste in my mouth from it. I should have done my research 1st because everything that everyone is saying is the same stuff that has happened to me. It took them 2 weeks to finalize a deal that they promised me would be done in 48 hours or less. Add to take numerous days off of work to go there for them to tell me to wait a few more days and to just be patient. Went to have some things serviced on the truck and nothing got done almost like they brought it in the garage looked at it and then turned it around no repairs were made. These guys are scam artists and I hope that no one makes the same mistake I made.
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June 2018 by Brian B.
I just visited I 93 Auto at their new location on Riverside Drive in Methuen Mass. Nice person working there.
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February 2018 by corey sutherland
My initial experience was unsavory working with George. My car had a lot of safety issues that were never communicated to me or addressed prior to driving off the lot. More specifically my tires were bad and a tail light was out. I fixed the tail light myself because I could have gotten pulled over and issued a citation. I failed the safety inspection and called i93 auto to get it taken care of. April answered the phone and was extremely helpful and understanding of my frustrations. She got me 4 new tires no questions asked. I was initially going to give a 1 star rating because a safety issue is unacceptable. However April singlehandedly swayed my decision. I feel like my entire experience would have been a 5 star experience if I just got to deal with her from the start. This is my honest opinion, and I don't think I'm being unrealistic or unreasonable. All it took was a different person to influence my opinion.
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February 2018 by Jennifer ONeill
Great car. Pissed to pay $400 for a service that my insurance agent does for nothing. It was almost a deal breaker. Whatever.....
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December 2017 by Donna C
My son recently bought a car there from Nathan. He was very pleasant and worked with us, however with in days a light SRS came back on after we left and my son has been calling for days and no one is answering their phones. The company or Nathan. Very unhappy with them! The warranty will expire soon and they are not calling him back. Extremely ticked off about their service!
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December 2017 by Javier Mendoza
Seamless process...looking for an Infiniti SUV. Got I.T, at price I shopping for. I'm happy, would definitely recommend. Thank you guys!!!
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November 2017 by Shameem Fakory
Worst dealer experience I've ever had. Terrible communication, my calls were not being returned and my emails were being ignored. When I arrived there to finally pick up the vehicle, only a few of the things we discussed were actually "fixed". I was under the impression everything had been fixed and the vehicle was ready, otherwise, I wouldn't have wasted my time driving all the way from Maine. When asked why he hadn't fixed the trunk button like we agreed, the sales rep said "George already spent his budget on this car. He's not going to buy a new trunk part for $300. If he can find a used part then we can replace it." In other words, once I leave the lot with this vehicle it's my problem. The car had a few red flags to begin with, but after hearing this, I didn't feel comfortable with continuing this transaction. I received my down-payment back no questions asked so I guess in that regard they provided quick and great service!
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November 2017 by Brianna Gross
I had an awful experience. This sad excuse for a dealership was extremely unprofessional. I live in Maine so I drove almost two hours to pick up a car. When I arrived, they said the car needed an alignment but failed to mention that during any of the ten phone conversations we previously had. They refused to give me an inspection sticker and said “we don't send anybody away with one on the car.†When I went home and got it inspected I discovered it also needed two new rear tires which they never mentioned. When I drove it all the way back to Massachusetts to get the tires and alignment fixed, the simply put on two tires from some other used car on the lot and did not align it saying “different tires will fix that†and I had to go back a few minutes after because one tire had a tear in it. Do not buy from this dealer. They are scammers. I am reporting them to the better business bureau.
