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November 2023 by Angela Cimino
Frank and his team not only found the perfect car for us but was a huge help navagating the financing, and insurance right down to meeting us with paperwork and helping to register the car for us!!We never felt rushed or pressured!!! rushepressured
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October 2023 by Tom Swanson
Expect the usual for almost any used car dealer, This place like any other dealer profited off the sale as they should do to keep the doors open for business which is how they continue to stay afloat.Frank the owner sold us a used Luxury Suv for probably more then we should have paid but it's totally understandable do to having no credit,the vehicle had a few issues that weren't noticed until the sale was final and he made sure that they where fixed in a timely manner,thanks again for the sweet ride Frank hope to see your business shine brighter in the future.....new owners of a Navigator....
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September 2023 by Sean Lobao
Bought a chevy 1500 from dracut car connections. was a good find. 5 years later no engine problems what so ever. Frankie, this truck I'd a beast. tha ks for finding it.!
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September 2023 by ina cooper
I just bought a new for me car from Dracut’s car connection, Frank and his family of workers were great to deal with. I will look there again when the time comes or if I’m really lucky I’ll never need another, Thanks to all of you, Ina from Maine
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August 2023 by Mike Brown
Frank and his sales team were great to work with. Beautiful cars at great prices. Would definitely recommend them to anyone looking to upgrade to a new ride. They will not disappoint.
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May 2023 by Austin Family
Frank is awesome! We had to look a very long time to find an AWD car for my son's first major auto purchase. We found the vehicle at Dracut's and Frank was just wonderful. Offered to deliver it to us in Maine, but we decided we really wanted to go down and see it, so for $250 he held it for a week for us. Our local dealers charge $500-1000 to hold it for 5 business days, so we were so impressed already. Took it for a drive and just had one minor thing to address before my son signed for the car; Frank ordered what we needed and had it mailed to us at home. Any questions or concerns we had with the car after the sale (which were all fairly minor) he handled promptly and even worked with our regular mechanic to make it easier on us. My son loves the car and his first car buying experience was exceptional thanks to Frank and his team. We cannot thank you enough!
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May 2023 by Xavier Montezula
Well I can only tell you my story. The vehicle I bought looked beautiful. Obviously it's used and is going to need a little bit of work here and there to get things brought up to spec but no one told me this vehicle had a replacement engine. I didn't find out until after I brought it home and was doing some work on it that I noticed all these indicators. The biggest indicator being that the bottom side of the engine was significantly rusted and didn't look like anything else underneath the vehicle. With a little bit of effort, I was able to prove that the vehicle got an engine replaced after the last entry in the Carfax.I'm not saying the replacement engine is bad. I'm just saying it was not on the Carfax and nobody told me about it. It's my fault that I didn't bring it to a mechanic. Or is the state of Massachusetts fault for not requiring better disclosures? I will say that the sales team was very professional and friendly and they stuck by their vehicle which is good. But I still feel that I did not bring home what I thought I was buying.Great example here is the front differential fluid was contaminated with so much moisture that it came out cement colored.The only thing the dealership guarantees is that will pass inspection. That's not wrong but just be careful when you're buying and used vehicle.I fell in love with what I saw and failed to observe the obvious signs of significant vehicle degradation.
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April 2023 by Bill Garland
I had been searching for the perfect 300S with hemi and AWD for over two years. They are a tough find, but then Frank showed up. He showed me the car on my schedule by coming in on his day off, as I live 140 miles from the dealership . Who does that anymore? After I drove the car, we worked out a deal, he took care of the piddling little things I wanted done, AND had the car delivered to me! He also took care of a couple of minor issues post-sale that needed doing, without complaint. I've been in customer service for over 30 years, and Frank and his crew deliver top notch service that is hard to find anywhere. I would absolutely do business with him again, even if it means going out of my way to do so.
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June 2022 by Tyshawn L.
If there was a rating lower than one star, I would definitely apply that to Dracut's car connection. Terrible service and zero accountability on their part. I traded in my 2013 Hyundai Elantra for a 2012 Camaro. I gave them the keys and let them check out my car BEFORE they agreed to complete the trade. After I left in my new Camaro. Frank the slimy salesman called and told me he needed an extra $2400 because the engine on the Hyundai Elantra was no good. And even Threaten to report the car stolen if I didn't comply. Frank is a low life that give me fake paper work with false information on it that had me believe that the sale was finalized just so he could pull off this scam. Don't waste your time with these meth addicts. They're dirty untrustworthy individuals that'll scam you out of your hard earned money.
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December 2021 by Raymond McEwen
Sold a 300c Sept 2020. Drove 3 months since purchase. Only put 5k miles on it. Now needs 1500 bucks worth of rockers and the unibody is junk paid 8k for it
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June 2021 by Robert Clay Jr
I bought a 2011 Red Ford Escape in 2017, I had a 402 credit score and I knew I couldn’t get approved. Frank and his team worked there magic and I was approved through credit acceptance. Frank even drove my car to NH and delivered it for me! I absolutely love there 5Year, 100,000 mile warranty. Today I still have my car and it’s running like new with 153,000 miles. I’d definitely buy from this dealership again! You guys are great! Thank you!
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February 2021 by Jeff LaCure
Came in on a Friday, Jan 29, 2021.Worked a deal. Received financing.We had a signed deal. Upon seeing the vehicle noticed it needed new tires and some electrical work. As of close today, Tuesday, February 2nd, Frank has not returned calls or texts. I had to contact bank and cancel financing. I think they ultimately sold my ford to a buyer who offered more. Seemed like a good guy, but like they say......car salesmen and lawyers.....you cant trust them. Dont waste your time. If I ran my business this way I'd be bankrupt!!
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January 2021 by Lisa
Driving home in our new truck. We drove from Warwick RI to Methuen MA. It was definitely worth the drive. Frank was great helping us finance it so it would fit in our budget. We will be back when it's time for a new vehicle. We got a great deal along with great customer service. Thanks for hooking us up Frank!!
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January 2021 by Max Pi
Can't say enough good things about Frank and his team. Had a few small things (tires, alignment, etc) that needed some replacing/fixing post delivery and Frank was very willing to hear me out and help. Set me up with a local Town Fair Tire the same day! He really cares and stands behind the cars he sells. Shout out to JD for delivering the car to me about 2 hours away and driving around with me to make sure everything was as expected. Got a great deal on a '13 BMW X3 and can't beat a 5YR 100K mile warranty! Would recommend these guys to anyone in the market for a used car.
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January 2021 by Jeanette Leighton
So disappointing. My son brought a truck ($15,000)from Frank with a 60 day /2500 mile warranty . Due to Covid has only driven it for a total of 900 miles but was just over the 60 day warranty when the check engine light came on for a catalytic converter. I called frank who told me basically tough luck and now to “ work around “ getting the truck to pass inspection next year .. shady , shady shady . It total the truck needed , New master cylinder, new brake calipers front and back , new catalytic converter , $2300 total
