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May 2024 by RUTH ESTHER MARTINEZ
I love cvs, in general it is my favorite store and I want to highlight that the staff at this particular location is very friendly and helpful.
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March 2024 by QueenB
I don’t know what the hell is wrong with the people at the pharmacy at the CVS in Methuen Mass on 233 Broadway St., but it is absolutely unacceptable and it is absolutely wrong. It is probably the reason why they are losing so many customers. They aren’t even answering their phone, they now have an answering machine picking up the calls. It has now been 6 days with no return call. They customer service has gone so far down that I am leaving and highly recommended anyone to switch from pharmacies. I heard there is Walgreens and Walmart and they are providing the same services in a better way. I just heard my hubby pleading for help. The lady didn’t even care to hear him out. People are going with medical issues and need to pick up medication to help their health. Instead of helping they’re trying to give people a heart attack for asking questions about their medication. I feel bad for the patients that can’t or don’t advocate for themselves because they don’t know how or what to do. Here are some ideas: switch Pharmacy, call Board of Health, call your insurance.
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February 2024 by ChubbaMumma
Don’t try to call for assistance with anything regarding medication or questions for the pharmacist - you’ll get your head bit off and chastised for asking questions pertaining to your health. In other reviews, the word “abrupt” was used to describe the staff - along with rude, unprofessional and disrespectful I think abrupt is rather accurate.
CVS has been around for many years and has always been my go to for prescriptions and various other sundries ; I have decided to take my business to Walgreens as I have had better luck recently, receiving professional help and support from their pharmacy staff and the staff working in the store.
I also plan to write a letter to corporate. They need to be made aware of the poor quality of staff they are employing.
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January 2024 by Francis Pare
I see quite a few.complaimts with the word abrupt in there. Seems to be the same Karen posting different complaints. Noone says abrupt. Anyway. I have been going there for years and they have been very good to me. Customers are the problem. I went to driver through and someone dropped off like 10 scripts and then INSISTED on getting them then. While I was inside, a clerk was busy helping an older gentlemen with a glucometer. She was great and helpful. If you feel entitled and need to go somewhere else, please do. US patient and compassionate customers won't complain.... promise.
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January 2024 by Joseph Silva
It definitely has improved on getting you moving.
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January 2024 by Joel Gomez
This place is unshoppable, they have all the products locked up so you can’t grab what you need without asking for help and the help is slow.
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November 2023 by Vic Scionti
Exemplary!
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October 2023 by Abl Nancy
Stupid place this is for noobs
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August 2023 by edily picon
Would never in my life go into this CVS pharmacy was waiting in the drive up for 10 min and when I got to the window they closed on me very very unprofessional! Don’t treat your customers like this! You guys will loose so much business with how these workers are running the business. Never again visiting this store.
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July 2023 by Marienny Taveras
The female named Tina that was working today (Sat July 29 - around 1:00pm - Pharmacy) was EXTREMELY RUDE and UNPROFESSIONAL. She was abrupt over the phone and not helpful at all. When I went to pick up my prescription, the service was even worse, she refused to look up my record and stated my son (toddler) is not in their system eventhough I have picked up multiple prescriptions for him at this location.The poor service at this location gets more and more unpleasant on each visit.
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July 2023 by Stephanie Bergeron
I was in here today and the place was dead. I buzzed the ringer twice since no one was coming to do their job.As time passed, a young girl , was walking buried in her phone came to the front. No apology, rude as hell. She was wearing a GLTS cheerleading sweatshirt.I work in customer service and this girl should not be in it.
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June 2023 by L
y’all just hire anyone at the pharamacy huh ?
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June 2023 by Jackandjillsmom H.
I have never dealt with such stubborn people! the pharmacy keeps putting my prescriptions on autorefill even after I have requested they take them off. I am told they are not on autorefill, then I get phone calls and texts saying my prescriptions are ready. SO frustrating!!I never had this trouble with the pharmacy at Wal-Mart. Unfortunately, because of the insurance I have, I must use CVS pharmacy.
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May 2023 by Jasper French
it's probably a tough job to be in the pharmacy and deal with folks all day but it's also tough not understanding what's happening with your meds and then not being given sufficient explanation
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February 2023 by Elena Sachs
I deal with Matthew many times when I go to CVS and I always find him to be knowledgeable and helpful.He is also very polite and kind.I have known him from the time he first transferred here and he has always been this way from the beginning.
