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June 2023 by Jackandjillsmom H.
I have never dealt with such stubborn people! the pharmacy keeps putting my prescriptions on autorefill even after I have requested they take them off. I am told they are not on autorefill, then I get phone calls and texts saying my prescriptions are ready. SO frustrating!!I never had this trouble with the pharmacy at Wal-Mart. Unfortunately, because of the insurance I have, I must use CVS pharmacy.
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September 2022 by Google user
Horrible customer service by pharmacist Michelle. I arrived at pharmacy after being in the ED half the night with my granddaughter. Obviously they just opened as it was 8am and the tech who was checking for my GD’S information informed me that she didn’t see the script but nicely said it may not have crossed over yet electronically and the pharmacist rudely states “yeah we just opened it’s not ready yet” in a rude tone being sarcastic like as if I was annoying her. Whether or not it is not available and you just opened doesn’t mean you don’t help the customer. I have been to other CVS that are amazing and would offer to call over to the place to get the information. I never write these reviews but I also work as a nurse and I would never want any one of my patients to ever encounter a pharmacist who behaved in this manner, hence the reason I am writing the review. Hopefully, the pharmacy can provide education on how to treat customers who may of just had a long night and help them out! Giving 2 stars because at least the pharmacy tech was nice or I would have given 1 or less if I could have.
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September 2022 by Jennifer Bergeron
Horrible customer service by pharmacist Michelle. I arrived at pharmacy after being in the ED half the night with my granddaughter. Obviously they just opened as it was 8am and the tech who was checking for my GD’S information informed me that she didn’t see the script but nicely said it may not have crossed over yet electronically and the pharmacist rudely states “yeah we just opened it’s not ready yet” in a rude tone being sarcastic like as if I was annoying her. Whether or not it is not available and you just opened doesn’t mean you don’t help the customer. I have been to other CVS that are amazing and would offer to call over to the place to get the information. I never write these reviews but I also work as a nurse and I would never want any one of my patients to ever encounter a pharmacist who behaved in this manner, hence the reason I am writing the review. Hopefully, the pharmacy can provide education on how to treat customers who may of just had a long night and help them out! Giving 2 stars because at least the pharmacy tech was nice or I would have given 1 or less if I could have.
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May 2022 by RM Cerv
This is a lovely pharmacy in an old school building. It has a drive up window and private immunization cubbies. It does not have public restrooms.
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February 2022 by Jeff C.
I went to Methuen to buy some fitness equipment from craigslist, and I was thrilled to find a CVS nearby to pick up some necessities. The store is well organized, clean, and they had a lot of great sales. The clerks and cashiers were all very hardworking, friendly, and helpful if you need them. Don't hesitate to shop here, it's awesome.
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January 2022 by Beverlee T.
I have a prescription for a life sustaining respiratory medication and the copay is more than $350. I was able to obtain a discount coupon from the manufacturer. I called CVS to find out what my cost would be with the coupon. If the cost was still high I would not be able to pay for this medication. The pharmacist refused to check the cost over the phone because " it would take too long" and said I had to go there with the coupon. I am currently unable to leave my house, so because of this lazy pharnacist I have to go with out my medication. This is poor practice and she should have her license suspended . This will not be the last they have heard from me
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December 2021 by Drow D.
Horrible pharmacy. Went in one day looking for sterile saline for flushing my wife's diabetic foot ulcers (mrsa) and the pharmacist looks over at me after the tech asked her about the saline and she looks at me and says "that needs a prescription! I'm not selling that to you!"Well, it's salt water, sweetheart. It's not a drug and because of that pharmacy, my wife's foot infection got worse and she was hospitalized. It was a weekend, the medical supply company never delivered her supplies and I had to go looking. Finally got it AFTER the weekend, but it was too late by the time her next appointment came around. If you had ANY sort of mind for medicine you'd know that sort of thing. Which means you seriously do NOT belong in that industry. At all. If your pharmacists don't know that salt water, sterile for medical use, isn't a controlled substance, then you might want to fire her. She's bad for your company.
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May 2018 by Mike D.
Absolutely the worst telephone response I've ever witnessed! I received a call from CVS that I should contact their pharmacy. I did but what I got was a recording stating that someone will be respond shortly because they are servicing other customers...I can understand that and have no issues with it but after hanging on the phone for 10 mins as well as listening to the cvs message repeating itself every 30 secs-I hung up..I tried again within a few hours hanging on the line for 8 mins and as before got the same negative treatment so I hung up again. I decided to give Rite-Aid a try!
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November 2017 by Rubelin Disla
Good service