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November 2023 by Joe H.
Service department sucks all of themI was charged 4 times yes CHARGED for an issue they never resolved When I complained the rep said well repairs are trial and errorI took it to Millbury and was resolved within seconds i truly believe they make stuff up and know what the issues are but lie and make it a bigger issuePlease everyone beware of this dealership as they have no clue
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November 2023 by Glen Fullerton
My Salesman was Lukas Mariane and he was amazing, no pressure, full of information, great at returning calls and following up. He made my experience extremely positive. I truly feel that I got an excellent deal and would recommend Imperial Cars based off the experience I received from Lukas.
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October 2023 by L Laramie
I went out to Imperial Cars with the intention of getting a new car. I went out and met with Dean Childs, by recommendation of another family member.I told him my price range that I really needed to stick with- he found one within minutes and had me out in a test drive. Everything went smoothly- he was very friendly and informative. It was a great first time experience, he answered all of my questions quickly and honestly.
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October 2023 by cezarfranco
If you need to buy a car look for Shawn over on the Chevrolet side of the imperial. He’s very knowledgeable. He helped me out through the rain and along with Omar on the financing side made my experience very smooth. Not to mention that my car was only going to be ready in 4 days, but because my schedule he managed to deliver it to me on the follwing day. Thank you
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September 2023 by James Muirhead
We recently just bought a new car from salesperson David B. David was extremely knowledgeable and very easy to talk to. He helped us out tremendously and made the process much easier on us. We will definitely be going back there in the future.
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September 2023 by camila dos santos
I was very well attended to by Joao Felix, he is very good at what he does, he explains everything I need, and the best part is that at no point did I feel pressured to make any decision! He is a salesperson who really enjoys what he does and respects and understands the customer! very happy to have met him! You can go and buy a car from him without any fear!!! you will make a great deal!
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September 2023 by Tim Jones
This dealership seems questionable, to say the least. I inquired about a car on Saturday via cars. com and pretty quickly received a response from a finance manager. He sent my info to the sales team to obtain more information. After no response I called Sunday morning, spoke to a woman who answered a few questions and told her what my potential offer was. A salesman did not respond until Monday, at which point I was informed that a sales manager had been using the vehicle and it currently has 1500+ more miles than advertised. The car has been at the dealership for sale for 4+ months with the lower mileage still falsely advertised. My offer was refused Monday with no explanation or negotiation (via text message). They then lowered the price online, still with the lower falsely advertised mileage, so I called and made a new offer Wednesday where I was told I’d hear back by 2p. It is now Friday and have not heard a word. It appears that the sales manager is not finished using it and has no interest in making a sale.
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September 2023 by Wolfgang Floitgraf
an accident forced me to look for a replacement vehicle and I found just the right car at Imperial Hyundai in Milford. They have a huge selection and reacted immediately on my inquiry. They helped me every step of the way. Friendly, courteous and no car salesmen attitude. Very pleasant experience! That's why I can now recommend them highly. Thank you very much.
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September 2023 by Katie Rose
This is my second time purchasing a vehicle through Imperial & again the whole process went smoothly & perfect ! I went because my car engine seized & I couldn’t start it anymore so I needed a new car asap but I didn’t think I could be approved due to having another car loan & still owing quite a bit on it . Marc Mastroianni did an amazing job helping me find the right Jeep that I needed & loved . Business Manager David Kerr did amazing as well by getting me financed even though I had doubts . My parents & sister have all bought cars from Imperial as well . Imperial is always fantastic to work with & they help you out when you’re in a tough situation like I was ! I will definitely be a repeat customer ! Thank you again Marc & David !
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August 2023 by Cathy Thibault
Purchased a new Camaro today and my salesman was Ken N and he was awesome . He had a great personality and we ended up buying 2 brand new vehicles . Ahmad (ED) was very knowledgeable and a pleasure to deal with. One more gentleman we dealt with in was David in finance and we was just as nice as everyone else and we would definitely purchase again. We have purchased many vehicles from imperial !!
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August 2023 by J T
Thank you, Imperial Cars and Hany Arian, for the recent great car buying experience; I got a Jeep Wrangler which was very competitively priced, and I got a very fair price for my trade-in. Also, thanks to Sales Manager Bob Baillargeon for supporting and developing significant car-buying solutions.Hany went above and beyond to ensure we were satisfied with the car-buying experience and wrapped the paperwork seamlessly. I recommend this car dealership. A big thank you to Bob and Hany!
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August 2023 by Jennifer Lynn A.
It's a long wait even for an oil change but they get the job done and it's priced fine. Brake job seemed a bit over priced.
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July 2023 by Erica Friend
We had an excellent experience at Imperial Cars thanks to Kelsey! She was VERY patient with us and did not pressure to buy at all. We went to review options between 2 different vehicles. Kelsey was so easy to work with and made us feel comfortable during the process. Being the only sales woman there was a plus for me as well as I admired her drive and realistic approach. Thanks again Kelsey! So happy with our new Durango GT! Sincerely, Erica Friend
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July 2023 by Justin Halloran
I had a salesman named Lou he was great. He was honest and did everything for me. He set me up with a great fiance manager at the Chevrolet, who got me financed. I got a car from the Chrysler dealership, but they have a huge selection from Ford, Chrysler , Chevrolet and more. They have a huge selection and will find the right car that you want.
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July 2023 by Chris Bennett
Had an amazing experience with my salesman Sam at Chevy! He was very upfront about me trying to purchase a truck, with my credit not being the best he was very honest but somehow we made it all work out in the end. I can’t say enough good things about my experience and how happy I am to have found my dream truck :)
