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November 2023 by Sandy Danko
The staff, especially Todd, were kind, funny, and patient. They were informative, and quick to answer questions and get to my car in a timely manner. I appreciated it!
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August 2023 by skiz72
These guys are great...I called and spoke to Todd early last Friday morning about my daughters Mazda which had a blown front tire with sidewall damage and he was able to get her car in That day...He even found her the same brand tire which wasnt a common brand,but he found one so it matched the other 3...."I really liked that" and they even put her donut back in the trunk the way its supposed to be stored..They didnt just toss it in the trunk loose....Top notch service at a good price...Thanks so much guys,much appreciated.
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August 2023 by Jessica Brown
Everyone here is incredibly kind. When I drop my car off I always trust it’s in good hands.
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August 2023 by Sharareh Mirzaei
Because I am a girl this shop thinks I am stupid! I paid $255 to get my ac repaired. Almost $200 just as labor cost! The AC worked for 5 minutes. Right after i got back and they said you must change the compressor. they charged me $600 for compressor plus almost $200 for labor again! Basically they overcharged me for $250 the first day and they diagnosed it wrongly!A compressor replacement cost me $1100You judge!
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August 2023 by Tt L.
Needed a new tire air valve replaced , needed 35psi in tire they put 39 psi...not to good.
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July 2023 by Luis Cajamarca
This branch took my tesla for a repair with very short notice. They didn’t have to but they seem to really value customers and try to accommodate them as much as possible. Customer service is key for me and I am happy to give this branch my money. I highly recommend using their services.
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June 2023 by Dexter Brooks
I visited the Melrose location in September 2022 for an oil change and tune up. At the time, the mechanic on duty informed me that my rear differential needed to be replaced. He gave me a list of local junkyards and used auto parts dealers to find a used rear differential and he would replace it when I came back. I called the Melrose location today and Peter informs me now that they do not accept nor install customer provided parts or parts from junkyards. So, I was given completely inaccurate information by their mechanic and led to believe that my vehicle would be repaired. When instead it was completely false information and I have wasted nine months of time trying to track down a rear differential. While I was under the impression that Sullivan Tire Melrose would follow through on their initial pledge, I am now forced to spend more time and energy finding another shop that will repair my vehicle. Peter at Sullivan Tire Melrose could have at least suggested or recommended another shop that would assist me. Instead, he was fervent that they would no longer be able to repair my vehicle and he wasn't sure what mechanic provided me this information. Spare yourself the headache, aggravation, and being mislead by false information and find somewhere else that is truthful and honest with their customers.
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April 2023 by Dinh Nguyen
The alignment was performed on 4/8/23 is truly straight. Thank you Todd and the technician whom took care of my car
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March 2023 by Aidan McBride
Went here last week to have my front tires replaced, hit a pot hole which left a bubble on my old set, they aren't safe to drive on. Tech called and said he wouldn't replace the tires because the replacements weren't run flat. He thought that running a non-runflat tire was going to damage the drivetrain. I thought he was joking.So I've had to drive on the unsafe tire until I book another tire shop. Told the tech lock the keys in the car I'll get it in the morning, sure enough he didn't even lock the door. Just incompetent.
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December 2022 by Ryan D.
These guys are great. They service my Camry and always do a great job - and for very reasonable prices. And the guys are friendly and personable. Would definitely recommend this business.
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December 2022 by Alison Siniard
I have an old Audi and it has never run better or looked better than when I picked it up. Also, the work was done very quickly, and didn’t cost a fortune.
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November 2022 by YPMobile User
Had low tire pressure, I told them the idiot light was on.They just added air to all tires told me that would fix the problem. Woke up with a flat tire, called AAA they changed tire to the donut tire. They found a nail in tire but they dont repair flats. Brought the tire to Sullivans they took it and said come back next day. I came back the next day they could t put on my vehicle. I took the tire with me and called AAA to install it. Sullivans charged me $30 to plug a nail hole. With the $10 tip I gave to get air in my tires, the $30 in tips I gave AAA $70 for a nail in my tire no thanks wont be back.
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September 2022 by Molly A.
It was Fast and convenient. Honest and felt like It was a reasonable price. Thank you!
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September 2022 by Rene Brimage
Sullivan Tire personnel are awesome. Very professional, yet welcoming and friendly. This is the place to take your automobile for quality service, good prices and a team that knows their craft!
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July 2022 by Steve Irwin
Excellent workmanship and very easy to work with, the employees were stellar. Thank you for the service to my Jeep
