-
February 2024 by Jessica Malingowski
I have to get routine bloodwork done at Quest in Melrose. Each time, I have a great experience! When I have an appointment, I'm there for less than 20 minutes. I highly recommend this location & also recommend you schedule an appointment if you want to be in & out quickly.
-
January 2024 by jose DE LA Cruz
Horrible people skills. Apparently the lady working here couldn’t find my lab order from my doctor. Lady was more concerned about going home than trying to get to the problem. She claims that it isn’t her job to have that. That is up to me to get the information. Even though I called my doctor three times to please resend which they did. Really nasty attitude. There was a lady leaving as I came in with the same issue. She was very upset and I could tell by what she was saying that she wanted to slap her. Just saying
-
December 2023 by Evelyn Festa
I was a walk-in and didn't know that you had to make appointments now. I understood that they were weeks out but would try to fit me in. Melinda was so kind and patient when there was a six-person family in the waiting room already and yes they were walk-ins and we're very rude to her. They kept registering and yelling across the room to each other. I waited an hour which was perfectly fine with me because I was a walk-in. She took me in between appointments and I was so lucky to have her. She's so wonderful! You're very lucky to have her!
-
December 2023 by Eason
Staff MALINDA is extremely rude, won’t let my mom wait in the waiting room because she doesn’t have appointments, even thought there is no one in the waiting area. Horrible experience!
-
October 2023 by john fogel
It is always a good experience going to quest Melrose. Melinda always greets me with a friendly good morning and a smile. It is nice to be treated with respect by knowledgeable and experienced employees. Great job Melinda.
-
October 2023 by Denise Gianoulis
My experience with quest diagnostic in melrose ma could not be more positive.Melinda is an outstanding worker and goes way over and beyond customer service. She is very pleasant and helpful with all my questions and she goes out of her way to help in anyway she can.I would highly recommend this facility .
-
October 2023 by Jefferson Taylor
As a practice manager it is highly I would like to say that it’s very disappointing and disrespectful to disregard walk in when all of your appointment for the day it’s a no show.Appointments are made so as to work around a workday or lunch hour and but if they don’t show up just take in all walk ins before the end of your day. As much as I like the lab results from Quest I will take my business back to Quest where I can be in and out.....and WITH friendly reception.
-
September 2023 by Brianna Lavina
I'm not sure why there are so many bad reviews but I've been taking my daughter here for a while for her labs. They have always been professional, timely, and kind. My daughter doesn't want to go anywhere else.
-
August 2023 by R C
Rude women that work there. They closed early because they “wanted to”. Not fair to people that want to utilize their services. You can’t just close early because the sun is shining and u don’t want to work the rest of the afternoon. It says closes at 4pm. Don’t have someone knocking on the “locked” door for 20 minutes and then come strolling out as if u hadn’t heard me knocking ?Just to tell me that the hours on the website are wrong, that u close early on “Tuesday”. Lying heathens! Booking an appointment doesn’t seem to work online
-
July 2023 by catherine lessard
My husband is handicapped and had to use the bathroom. I approached the receptionist desk and knocked. I then pulled the window open and no one was there. I said hello, and Melisa, began yelling at me for looking for the bathroom key. She told me there was no bathroom key and to shut the receiptionist window. I went over to the Mass General suite, and they gave me a key to the handicapped bathroom. My husband is up next. I was in the processing of pulling out the doctor orders from my purse, and she asked me 3x for my orders. I asked her to give me 15 seconds to pull it out of the envelope. After all that, she wouldn't do the blood work, because the doctor didn't write the fax number on the order. Nastiness at its best. People who can't handle there job and deal with people should not be in the public. I will let everyone I know about my experience about Quest. This place does not even qualify as second rate.
-
April 2023 by DJORGEE P
Had my appointment and was right on time.The nurse that drew blood was quite good with the needle, I did not feel a thing.The results were ready next day on my account.
-
April 2023 by Aurora Carberry
This location is understaffed. They have a machine that is constantly broken to check yourself in. There is a line because there seems to be only one phlebotomist. Step up quest and hire more people.
-
March 2023 by Alexandra S.
Screw whoever is managing this place. I show up at 1:56 to a sign that says it's closed at 2pm. Tried knocking but no one answered. I wish I could give no stars if I could.
-
August 2022 by Irene Metcalf
I had my first of 3 blood test done today. Melinda and Amy were wonderful. They have a way of making you feel so comfortable that you forget a needle is going in your arm. I felt like a family member, I went in there a bit down because of my medical issues and left with a smile. I highly recommend this place to everyone. Don’t believe everything you read on there bad reviews. I’m looking forward to seeing the girls tomorrow. Thanks guys your the best….Irene
-
April 2022 by Alexander Rich-Shea
Had a very fast and easy blood draw with Deb. I'm very happy with my experience and I hope this can be my new regular questlab.
