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November 2023 by Austin Kallestad
I’ve been going here for years, great service.
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November 2023 by Jay Curry
The doctor and the nurse practitioners are amazing at this place, Staff incredible
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April 2023 by Steve Poole
I have been going see the doctors and nurses for atleast 20 years! Alwaystreated
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December 2022 by Nana _period
Receptionist extremely rude needs to be fired!!! Gave me a really hard time making an appointment for a car accident I was in because I didn't have an adjusters information even though I had the claim number (gave me anxiety) that I didn't even go to the appointment had to reschedule until I got that information so they wouldn't bill me definitely looking for another pcp honestly the only reason why I come because I love doctor Tom. But the receptionist are horrible
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December 2022 by Sarah Nickerson
Absolutely garbage, cannot wait to find a new doctor. Tierney is condescending as hell and whoever answers the phone should find a new career path. She’s rude, lacks empathy and compassion, and would rather hang up on patients and pharmacists than communicate with them. She REFUSED to allow me to contact the on-call nurse for an emergency medication that I need in order to save my life. The office does NOT answer pharmacies when they call to fill prescriptions. They ignore the requests for literally weeks (months if you don’t push them) and then won’t help you when you call to ask for them to be approved. Good luck to anyone who stays around with them. Tom is the only guy worth it in the whole joint.
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December 2022 by Jan Lee
I like going to Thomas Salines NP very much! He is kind and patient. answered my many questions in a caring way. Has a calming effect.
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December 2021 by Harun Guna
Never had an issue so far. All of my experiences so far has been pleasant.
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December 2021 by Kevin Turner
Tele health visit on 09/27/1994 for ear pain (I assume an ear infection) with the PA. The visit lasts all of 45 seconds but I'm told that a script will be sent to my pharmacy of choice to help out with the ear infection. GREAT or it would have been I arrive to where I asked the script be sent for them to tell me they received nothing. No big deal I though I'll call the office back and straighten this out. 10:35 spent on hold to learn its at the pharmacy down the street I think to myself OK 3 minutes drive no problem I arrive at the second pharmacy they have received my prescription but my insurance does not cover it. So I call the doctors office to see if they can send over a different script so this can all be over 12:17 spent on hold this time for them to tell me I MUST CALL THE PHARMACY AND FIGURE OUT WHAT MY INSURANCE WILL COVER now I paid for a visit that took 45 seconds of their time and I my friends am no doctor but alas I push on and call the pharmacy back they promptly inform me no they can not see if the script will be covered until the doctor sends a new one in and I need to call my doctor back so I do and they leave me on hold another 8 minutes but when they answer they tell me that they will call the pharmacy and call me back so I can get my medication this is around 1:45 pm closing time for the office rolls around and no call back so I'm left with a painful ear infection no medication and a copay for a visit that took less that a minute will be switching doctors
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December 2021 by MATTHEW MURPHY
Left me on hold for 20 minutes while I was throwing up and laying on the bathroom floor to talk about a bill from 2019 I disputed.Extremely rude office staff. Aggressive and not professional. The doctors were great, until I complained about their staff.
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December 2020 by William Cunningham
They have been my family Doctor's for many years and even after I moved to North Andover I still have them everyone there is great at what they do.
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December 2020 by Cheryl Michelotti
I never had any problems with the receptionist or the nurses. Dealing with getting a referral threw someone else and not the doctors themselves, can be a little nerve racking. My family started with them in their malden office.now my children are adults and still patients with them. All you have to do if you have a problem is let them know they will listen.
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December 2019 by Amanda Vargus
The receptionist is completely rude, barely acknowledged me when I was waiting to check in for almost 10 minutes. She basically yelled at me that she was busy and couldn’t be bothered
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December 2019 by joann laporte
Very kind doctors and staff
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December 2019 by Karl M
Extremely rude receptionist
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December 2019 by Russell Merrick
Need a referral? Good luck getting one from this place. They have a separate referral department that you have to go through, you can't talk to the doctor. They deny referrals and think you have all the time in the world to spend on the phone dealing with referrals. Do yourself a favor and go ANYWHERE else. I will be changing my PCP, you should not use Tierney or anyone here.
