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October 2023 by Dennis Mackie
Thanks to al and all the guys from Hugo's. After getting the wrong information from a big box store i call hugos and within 4hrs i had a new stove delivered and old one hauled away with no issues. Can not say enough great things about Hugos,will be making all of appliances purchased from them!
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October 2023 by Michelle L
I have been without a stove since Sept 30th and ordered a stove from another company They called the day before we were and told us it's been back ordered and will be another 3 weeks. So we ordered a different one and they lied to us and again no stove. We called HUGO and we has the stove the same day we ordered it. Their delivery guys and service was amazing. I will be getting appliances from here from now on. Thank you to the sales guy as well. Very friendly. Amazing experience!
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October 2023 by Melissa U
I bought the whole GE Cafe series here. Their prices are good and I like supporting local!
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July 2023 by Nicolas Boyer
To replace our downdraft range, we decided to shop local rather than the Home Depots or Lowes. First, when we tried to order a replacement downdraft range, they had no idea nor advice. Good, we did our homework. Then delivery... impossible to get an update or ETA. Then, 4 or 5 weeks later, we got a random phone call that they will deliver on the day. So we had to reschedule and everything. Finally, the installation, at an extra cost. They hooked us up with local contractors that turned out to be relatives. They quoted us $2,000-2,500 for swapping the ranges. Hard no, we found another guy that did a great job for less than $600. Bottom line, we will never use Hugo again, and big stores are as good if not better.
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July 2023 by Louis Spera
Hugos once again great experience. I went there to purchase new washer. They looked up my preferred brand with options i wanted (great price) and delivered it with their delivery men that very week. Thank you staff and delivery folks, Hugos.
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July 2023 by Louis S.
Hugos once again great experience. I went there to purchase new washer. They looked up my preferred brand with options i wanted (great price) and delivered it with their delivery men that very week. Thank you staff and delivery folks, Hugos.
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June 2023 by Jonathan Cameron
I ordered a new A/C unit and unfortunately it wasn't going to be here until August. Got in touch with the store and they upgraded me to an in-stock unit.I highly recommend both this store and the Friedrich Chill® Premier Inverter AC's. Super quiet and efficient!
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May 2023 by Marilyn Murphy
My complements to Hugo’s but especially to Nicholas. He was the best, Very well informed,, answered all my questions and he was great to talk with! He is a great employee!
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May 2023 by Tom B.
Very friendly and knows staff. Very accommodating to our needs on tricky deliveries And the prices were very good.
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April 2023 by ricky schiappa
Older Gentleman "Al" answered the phone. was extremely rude and talking very condesending to me. As if i was bothering him with a simple question about their inventory . Congrats Al! Now you lost my buisness. Great Customer Service Hugos! Will never shop here or support this rude buisness! Go to Grays down the street.
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March 2023 by Bob G.
Ok. So how rare is it that I could imagine giving an appliance store a rating, never mind a "5" star. Well. This family multi generational store blew both my wife and I away today with our long search for a new dishwasher. First... this has been a six month long journey, trying to find just the right one at a good price. Forget Home Depot. They suck (excuse me)! Tried searching the internet and local stores which we try to support when we can. Gray's Appliance located in Melrose also a family run business with a great reputation, was a stop. But nope, they don't do installations any longer. Just sales and service. Some new state law that plumbers have to do the installation now. And they don't have one?? Knocked down from a sure fire 4 star to 2 stars now! Keep on going...Then we found Hugo's and "Al(Fred)", a third generation owner and his staff. Wow. What a fantastic greeting and personality who's super excited and knowledgeable. We pretty much had done our homework and narrowed it down to two models. He had both on a spacious showroom floor and very low key and a great listener. Asked some very intelligent questions about our lifestyle and pointed us to the model that we and he identified as the one. Great price. Will match any other stores and beat their prices AND when we were expecting "it'll be a few weeks" like everywhere else, he said... "how's tomorrow look for delivery and installation with our own plumber!" Hello!!!! Gee. Service and pride and professionalism!!And, when it was all done. He asked if he could go pull my call up to the front door from the ample rear parking lot. For sure...Get your appliances at this more than just great store.
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March 2023 by Adam Saltz
Bought a dishwasher and washer/dryer here. Great experience -- they are honest, helpful in selecting models, and the prices are usually competitive. I will always start with Hugo's before going to a big box store!
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March 2023 by Víctor García
I recently had the pleasure of ordering a laundry set from Hugo's and I cannot recommend their services enough! From start to finish, the entire process was seamless and stress-free.First and foremost, the ordering process was simple and user-friendly. The website was easy to navigate and provided all the information I needed to make an informed decision. I was able to compare different models, features, and prices, and ultimately found the perfect laundry set for my needs.Once I had placed my order, the delivery process was equally impressive. The company provided a range of delivery options, so I was able to choose a date and time that suited me. On the day of delivery, the delivery team arrived promptly and were professional, courteous, and efficient. They even took the time to explain how to use the new appliances and answer any questions I had.When it came to the installation process, the team went above and beyond. They carefully unpacked and installed the new appliances, making sure everything was in perfect working order. They even took away my old appliances, so I didn't have to worry about disposing of them myself.Overall, I am absolutely delighted with my new laundry set and couldn't be happier with the service I received from Hugo's. The team was friendly, helpful, and professional throughout the entire process, and I would highly recommend them to anyone in need of new appliances. If you're looking for a reliable and efficient service, Hugo's is definitely the way to go!
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February 2023 by Samuel T.
10/10 would recommend Hugo's for any and all appliance shopping. Al and team will treat you like family from the moment you walk in the door. Everything from prices to customer service to quality to overall shopping experience, Hugo's is second to none! We bought all our kitchen appliances from here and continue to come back for other needs, to include a beautiful wine fridge. Hugo's make it easy to support a great local family run business. I will never shop for another appliance from any other store.
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February 2023 by Cassandra Gascon
Ordered an oven from Hugo's and had it installed in just a few days. They coordinated to have a plumber arrive at the same time as them to install the oven as it is gas. They also took my old oven with them. I really appreciated how easy the entire process was!
