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October 2024 by Jane Menard
I've been bringing my cars to Jamie for many, many years. I am consistently pleased with their service, professionalism, prompt diagnostic and repair of any problem. I would highly recommend Certified Automotive to anyone.
Jane M.
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October 2024 by Nicholas Annese
Great communication and service
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October 2024 by Jason Moriarty
Exceptional service every time! We've trusted them with all our vehicles for years, and they consistently exceed expectations. A reliable and professional team that we’re always happy to work with.
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October 2024 by Diane Hazel
My Jeep was having an usual problem with the trunk/lift gate. The team at Certified Auto was persistent until they identified the issue and made the necessary repairs. They were quick, accommodating to my schedule, had great communication and prices were fair. They also did some brake and rotor work at a much better price than the dealership. My days of dealership maintenance are behind me!
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September 2024 by Jean Gravel
I recently had my car serviced at Certified Automotive Solutions, 17 Upham Street, Melrose and I couldn't be happier with the service. I have a 2006 Subaru Tribeca and got a high estimate from my dealership to replace two rear hubs and ABS sensors. I searched for a mechanic in my area who worked on Subarus and the reviews for Certified Automotive Solutions were positive so I called them. Brandon was knowledgeable and wonderful to work with and scheduled my Subaru for a free estimate. The owner and ASE Master Technician, Jaime Dovale took the time out of his busy schedule (and they are very busy which is a good sign) to put my car up on a lift and walk me through the repairs that were needed. I really appreciated him taking the time because they usually provide detailed photos with explanation of repairs needed. Jaime explained in detail the issues and also prioritized what repairs should be done first and others that could wait given my budget. My dealership never took the time to show me what needed to be fixed/replaced and why. It turns out that my car only needed one rear hub and sensor replaced, but the front lower ball joints were bad, the master window switch was failing and the radiator and hose had a leak. During the repairs, a few other issues came up but I was not surprised given the year and mileage of my Subaru and in actuality, should have been taken care of by my dealership at 80,000 miles. The team was friendly and professional. They kept me updated throughout the process. Given all the work that was done on my Subaru, I found the pricing reasonable. I highly recommend them to anyone in need of reliable and honest car repairs.
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September 2024 by Maryann and Carl Taylor
Very poor customer service..Talk down to you and very rude on the phone..set of wankers..typical
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September 2024 by Christopher Gambino
Professional, fair prices, great service. I went in with an issue on a holiday weekend and they had my car fixed just a few days later ahead of schedule. Very honest about what they thought the issue was, set expectations on timeline and then kept me in the loop while they investigated and repaired it.
I will be returning for any new issues my car has! They also showed me the broken parts of my car when I asked and explained how they went together because I showed interest, that wasn't required but was very cool.
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September 2024 by Oskar Senft
Great as always! Uncomplicated scheduling, quick write up and fast pick-up. Services provided at great quality and reasonable prices. Central location, putting it at a walkable distance for large parts of Melrose. Easy for onward travel if dropping the car off.
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September 2024 by Darin Macwilliams
Great place great people excellent service the BEST!! Thank you
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August 2024 by John Osborne
Look no further...
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August 2024 by M Demarco
Did a great job on my O2 Highlander with a new timing belt and alternator. Attentive and professional staff. Would happily work with Jamie and his crew in the future
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August 2024 by Vincent Valentine
Unbelievable team. Everyone from Steve, to Carrol, to Jaime, and everyone else on the staff are absolutely incredible and got my fiancé's car back on the road after breaking down in the middle of the city. All hope seemed to be lost for this car and yet these guys diagnosed the problem and fixed it. Can't recommend them enough!
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August 2024 by Rachel Babcock
Thank you for such a seamless and quick repair on my Subaru! Im not from Mass and when my car broke down in Melrose I wasn’t sure what to do, but Certified Auto Solutions was great!! Great price and awesome communication!
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August 2024 by Devin McDonough
Great service, well-explained issue(s), detailed photos to show needs, and texts to update customers. Beats going to the dealership, in my opinion.
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July 2024 by Charlene Todd
Expert service is efficient and reliable. My car always runs smoother after service. Staff is professional, courteous and friendly. Waiting area is comfortable.
